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Implementation Specialist

Ivo Inc. -
New York, NY

Quick Apply

Job Details

Full-time
$140,000 - $170,000 a year

Benefits

Relocation assistance
Health insurance
Unlimited paid time off
Dental insurance
Vision insurance

Qualifications

Customer communication

Full Job Description

About Ivo

Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.

The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.

Role Overview

You will be responsible for onboarding large, complex customers into Ivo’s intelligence tool. This role owns the end-to-end implementation experience in close partnership with Customer Success Managers (CSMs), acting as the customer’s primary guide through scoping, configuration, workflow design, and early value realization within Intelligence.
This is not a sales or solutions consulting role. You will work closely with senior lawyers, legal operations, and technical stakeholders at enterprise customers to design and deliver onboarding plans that reflect real-world complexity, existing systems, and high expectations.

What You’ll Do

Own Enterprise Onboarding & Delivery

Lead post-sale onboarding for large, complex enterprise customers, from kickoff through initial steady-state usage
Act as the customer’s primary implementation owner, coordinating closely with the assigned CSM
Build trust with senior customer stakeholders by demonstrating strong judgment, structure, and follow-through

Scoping & Implementation Design

Facilitate structured scoping sessions to understand customer objectives, priorities, workflows, and constraints
Translate customer goals into clear implementation plans, including:
Workspace structure and document scope
Workflow design and prioritization
Integration considerations with existing tools (e.g., Salesforce, Sharepoint and Google Drive)
Create project plans around timelines, dependencies, and outcomes

Workflow & Intelligence Setup

Design and support customer-specific Intelligence workflows, intake mechanisms, and fact extraction use cases
Ensure configurations align with customer operating models and long-term scalability
Partner with internal teams (legal engineering, product, support) to deliver solutions that meet customer requirements

Training & Enablement

Deliver tailored training sessions for customer teams on:
Intelligence workplace setup and usage
Fact extraction and query workflows
Best practices for scaling usage across teams
Ensure customers feel confident operating independently while knowing when and how to engage Ivo for support

Ongoing Implementation Support

Manage implementation-related requests during onboarding in line with defined SLAs and complexity tiers
Provide clear status updates, risk flags, and recommendations to both customers and internal stakeholders
Identify patterns across implementations and contribute to process improvements, templates, and playbooks

Who You Are

4–8+ years in implementation, professional services, onboarding, or customer delivery roles for complex B2B SaaS products
Significant experience working with enterprise customers and navigating multi-stakeholder environments
Strong ability to scope ambiguous problems, design structured solutions, and execute against them
Technically fluent enough to discuss data models, integrations, workflows, and system constraints (without needing to be an engineer)
Strong customer presence with demonstrated experience managing complex customer projects and software roll-ours
Comfortable setting boundaries, managing expectations, and saying “no” when necessary
Highly organized, with strong written and verbal communication skills

Why This Role Matters

Enterprise customers judge Ivo not just by product quality, but by how confidently and competently we onboard them. The Implementation Specialist is the person who turns a signed contract into a real, working system customers trust.
This role sits at the center of customer experience, operational rigor, and long-term retention — and will be foundational as Ivo continues to scale upmarket.

Why Join Ivo

We are building a generational company. We are obsessed with delivering tasteful, amazing products. We are focused. We treat each other well. And we work hard and have high expectations of ourselves and each other.
We can’t overstate how much pain ALL organizations have around understanding what’s in their contracts. There literally have been no viable solutions. Our engineers have solved this.
We celebrate and reward high agency. This role will be instrumental both in winning our best and biggest deals, but also in creating awareness of Ivo and our solutions.

Compensation and benefits:

Competitive Compensation: The USD OTE range for this role is $140,000 - $170,000 (excluding equity). Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above.
Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
Medical benefits: Comprehensive medical, dental and vision plans to suit the needs of you and your family.
Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
Office extras: Generous office space in Downtown San Francisco, with snacks, coffee and regular team building events and activities.

Quick Apply

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