HELE Assistant Store Manager
Salary Range: $21.00 - $26.65 Hourly
$3.00 shift differential eligibility
Work Location: 1950 Kalihi St., Honolulu, HI 96819
The Opportunity:
Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue.
This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind . We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.
Primary Job Responsibilities:
Safety
- Maintain a safe work environment for employees and customers by setting safety as a priority.
- Ensure gas pumps, lot, and store areas are clean and free of debris at all times.
- Work with the Safety Team and conduct monthly mandatory meetings and trainings.
- Report safety incidents in a timely manner and comply with safety policy, programs, and processes.
Leadership and Personnel Management
- Train, develop, guide, and evaluate employees to operate the store effectively and safely to provide superior customer service.
- Maintain a professional and supportive image among subordinates and supervisors.
- Act as back-up to Store Managers, prepare and submit all employee paperwork accurately and timely (i.e. performance appraisals, performance notices, new hire checklist, etc.)
- Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness.
- Motivate, provide feedback, and share employee recognition to improve individual, team, and store performance.
- Set and communicate performance expectations, and evaluate actual performance based on those expectations as an extension of the Store Manager.
- Develop potential employees through coaching and training so they are ready for promotion to the next level.
- Carry out all company policies.
Customer Service and Site Relationships
- Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues.
- Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold.
- Develop positive and professional relationships with all customers, vendors and contractors.
- Responsible for all cash, monies, and inventory during shift.
- Prioritize appropriately developing and assigning tasks to ensure that the store is clean, adequately stocked, and organized for fast, convenient, and professional service to customers.
- Ensure a friendly, welcoming, and well-maintained store environment to provide customers with a buying experience that meets their expectation.
- Monitor customer needs and expectations and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling.
- Assist customers at the pump and in-store to find the desired product and operate equipment.
- Actively solicit customer feedback via consistent personal interaction and engagement.
- Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction.
- Promote and ensure a safe and positive public image within the community.
- Promote and grow the Kama’aina Rewards program.
Business and Management
- Plan and manage store activities to maximize operating profit.
- Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics.
- Monitor merchandise, food movement, and competitor offerings to assist in development of store specific product mix and pricing strategies.
- Maintain store layout and product displays per schematics.
- Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns.
- Manage fuel, merchandise, and food inventory to ensure optimum stocking levels.
- Control operating expenses (including maintenance, utilities, supplies and inventory loss).
- Prepare and submit daily sales reports accurately and timely, including invoices and bank deposits.
- Safeguard and account for all money received and disbursed.
- Organize and maintain all site files, manuals, and other informational materials.
- Receive merchandise using proper check-in procedures when working with vendors.
- Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment.
Facilities Management
- Assist in maintaining appearance standards of paving, lighting, canopy, and other physical structures.
- Timely report facility issues as needed.
- Ensure facilities and equipment are in safe working order.
- Maintain dispensing and store equipment to ensure clean, sanitary, and safe working conditions at all times.
- Ensure required signage/decals are posted.
Personnel Assistance
- Maintain a professional and supportive image among subordinates and supervisor.
- Work with the Store Manager to create, maintain, and improve teamwork; and provide training assistance to new associates.
- Assist with staffing and schedule labor to meet customer demand while staying within budget.
Note: This description is intended to give you a general overview of the position, additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands:
- Ability to stand and/or walk for an entire shift.
- Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
- Ability to communicate effectively in English.
- Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies).
- Ability to frequently reach overhead, grip, utilize wrist movements, and finger dexterity to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping.
- Ability to frequently squat and kneel to obtain and/or replenish items.
- Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck).
- Ability to occasionally lift up to 50 pounds.
- Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs.
Note: There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications:
To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include:
- Valid driver’s license required.
- High School Diploma or GED preferred.
- Experience in retail sales and handling cash required.
- Perform basic math accurately.
- Previous supervisory experience preferred.
Benefits
Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year.
About Us
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Our Retail Operations
We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.
Our Headquarters
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".
Our Refineries and Logistics Operations
We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.
Par Pacific is an Equal Opportunity Employer
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.
