Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
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The Radiology Aide greets and provides information to help orient patients and family members to the section, the department and the facility. Notifies appropriate section of patients' arrival and communicates movement of patients within the facility. Will troubleshoot to resolve patient and family member needs and problems and escorts and directs patients and family members to appropriate areas. Facilities access to all UPHS clinical services in response to patients' needs. Patients taken to exam areas within 10 minutes. Aides demonstrate excellent customer service skills and patient feedback reflects high level of satisfaction. Recovery system and resolution strategies meet or exceed patient's expectations.
Responsibilities:
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Anticipates and resolves scheduling conflicts/patient delaysContacts sections with notification of emergency examsShares collected patient information and reported findings
with appropriate personnel communicates and resolves problems with insufficient dataTroubleshoots issues that impact resource utilization and communicates patterns of misutilization to appropriate parties Is expected to support and comply with all standards for UPHS licensure
to include JCAHO, State and any other licensing agency.Is expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies.Expresses Compassion and HospitalitySmiles and warmly welcomes patients, customers, and all staff members in all interactionsNotices and acts on opportunities to give directions, answer a question or provide information or reassuranceDisplays sensitivity to feelings of patients, customers, and staff membersDiscusses patient issues privately and in an appropriate settingStays calm, organized, patient and constructive in stressful situationsDemonstrates Passion for Quality and ServiceAdapts roles/responsibilities to meet or exceed customer needs through quality care and serviceAccepts ownership to ensure fulfillment of customer needsAnticipates customer expectations and acts to meet themWins customer loyalty with superior serviceWorks Together for ResultsUnderstands the value of working with othersDemonstrates a willing commitment to working cooperatively with othersNegotiates and delivers on agreed upon commitmentsProvides timely, fact-based, constructive and appreciative feedback in all directionsListens actively, carefully and respectfully to what others have to say to truly understand their perspectivesEffectively works with others to achieve UPHS’ commitment to its’ patients, to education and to researchDemonstrates Ownership & AccountabilityContinually seeks the highest standards for personal and professional performanceTakes personal ownership for understanding and meeting the needs of customers, fellow staff members and faculty to achieve UPHS’ commitment to its patients, to education and to researchTakes responsibility for one’s actionsMakes decisions as though UPHS’ resources were one’s ownManages Resources & ProcessesConsistently seeks to improve easy access to great quality care, great service and great valueCreates processes to ensure continual communicationUnderstands capabilities and availability of resourcesUtilizes resources to strengthen results for customers, fellow staff members and health systemContinuously Learns & Improves PerformanceProactively seeks out and creates opportunities for lifelong learningSeeks out and acts on feedback to improve behaviorShare ideas, information and knowledge with othersTakes every opportunity to continuously learn and improveInterpersonal RelationsListens willingly to concerns expressed by othersTakes initiative to resolve conflictsResponds with empathy to patients, customers and internal staffSupports diversity by demonstrating fairness and respect for needs of team members, patients and their familiesExercises complete patient confidentiality in all dealings with patient informationDemonstrates resilient behavior in supporting patients, fellow staff members and other UPHS personnelCommunicationExchanges information clearly, concisely and accuratelyPresents ideas and information in ways that others can easily understand through both written and verbal practicesWrites concise, accurate and well organized documentation dealing patient encountersKeeps patients and family members informed about activities to be performedRelays information to appropriate staff, referring office practices and other necessary parties in a timely and accurate wayOrganizationRoutinely reviews responsibilities and prioritizes assignments to achieve successful outcomes for patients, fellow staff members and other UPHS personnelProcesses written material, documentation and other report assignments quickly accuratelyCoordinate multiple assignments and tasks for successful delivery with complete effectivenessProblem SolvingIdentifies and uses resources to solve patient and family concernsTakes initiative to identify problems and potential solutionsMakes decisions that represent the UPHS system view of customer service, resource management and quality careTransports patients as needed and requestedHandles patient paperwork with utmost care to ensure correct flow of patient through the departmentMaintains a safe environment for patientsDoes not leave patients unattendedIs explicit and patient when interacting with patients, family members and care giversProvides instruction to patients/caregivers
allows time for questions, etc.Speaks respectfully to adult patients and
Credentials:
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Basic Cardiac Life Support (Required)
- CPR required within 6 months of hire
Education or Equivalent Experience:
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H.S. Diploma/GED (Required)
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Education Specialization: High School degree or High School EquivalencyEquivalent Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
