Top 14 Viaplus by vinci highways Jobs

Customer Service Representative, HV (On-Site)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Computer literacy
- High school diploma or GED
- In-person
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Customer Service Representative (On-Site)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Spanish
- Computer literacy
- Office
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Database Administrator
ViaPlus by VINCI Highways —Plano, TX
- Full-time
- Computer science
- Computer Science
- System design
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Traffic Operations Specialist
ViaPlus by VINCI Highways —Anaheim, CA
- $17.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
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Application Support Engineer, L1
ViaPlus by VINCI Highways —Plano, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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11d
Bilingual Customer Service Representative, HV (On-Site)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
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Customer Service Team Lead (On-Site)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
Quick Apply
QA Lead
ViaPlus by VINCI Highways —Corona, CA
- $22 an hour
- Full-time
- High school diploma or GED
- Senior level
- Leadership
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13d
QA Analyst (Bilingual)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Spanish
- Computer literacy
- English
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Bilingual Customer Service Team Lead (On-Site)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
Quick Apply
Bilingual Customer Service Representative (On-Site)
ViaPlus by VINCI Highways —Austin, TX
- Full-time
- Spanish
- Computer literacy
- Office
Quick Apply
Customer Service Representative (Bilingual)
ViaPlus by VINCI Highways —Broomfield, CO
- $19 - $21 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Paid holidays
- Disability insurance
Quick Apply
Solution Architect
ViaPlus by VINCI Highways —Plano, TX
- Full-time
- Azure
- Computer Science
- 3 years
Quick Apply
Proposal Manager
ViaPlus by VINCI Highways —Plano, TX
- Full-time
- 5 years
- Data analysis skills
- System design
Quick Apply

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Customer Service Representative, HV (On-Site)

ViaPlus by VINCI Highways -
Austin, TX

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Job Details

Full-time

Qualifications

Client relationship management
Computer operation
Customer relationship building
Phone communication
Desktop applications
Productivity software

Full Job Description

ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

*** This is an on-site position. ***

MAJOR DUTIES AND RESPONSIBILITIES
Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.

Facilitate resolution of delinquent account balances through structured support and communication
Engage delinquent account holders to establish payment plans, resolve disputes, and reduce overall delinquency rates
Evaluate overdue accounts and confirm whether they meet Prohibition criteria
Answer routine and non‐routine customer calls daily
Acquire a working knowledge of our database.
Communicate effectively with a variety of people across various levels both within and outside the organization.
Consistently meet established productivity, schedule adherence and quality standards.
Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.
Provide information about products and services.
Maintain customer records by updating account information.
Follow communication procedures, guidelines, and policies.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Must follow all company rules and procedures.
Ability to deal with customers in a courteous, polite, and professional manner at all times.
Respond to customer voicemails
Provide support for customer service center as needed

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Excellent phone etiquette
Excellent written and verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
Must possess strong interpersonal skills
Have compassion and empathy for customer situations and excellent listening skills.
Have excellent customer service skills with the ability to build and maintain customer relationships
Be energetic, self‐motivated, and quick‐thinking
Can work in a team environment or independently while being flexible and open to
learning new experiences in a fast‐paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Must be able to organize and write correspondence and memos in a logical/methodical manner
Ability to effectively present information to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer skills required, including knowledge of various Microsoft Office programs
Ability to handle difficult customers or situations
Ability to work varied shifts.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED)
A minimum of one-year Customer Service Experience required
A minimum of six months of Call Center experience preferred

SUPERVISORY RESPONSIBILITIES
N/A - There are no supervisory responsibilities in this position.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

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Refine Your Search

viaplus by vinci highways jobs

Customer Service Representative, HV (On-Site)

Customer Service Representative (On-Site)

Database Administrator

Traffic Operations Specialist

Application Support Engineer, L1

Bilingual Customer Service Representative, HV (On-Site)

Customer Service Team Lead (On-Site)

QA Lead

QA Analyst (Bilingual)

Bilingual Customer Service Team Lead (On-Site)

Bilingual Customer Service Representative (On-Site)

Customer Service Representative (Bilingual)

Solution Architect

Proposal Manager

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