Top 156 Vp customer support Jobs

Vice President of Customer Support and Professional Services
GrowthZone —Remote
- Remote
- 7 years
- Senior level
- Leadership
Quick Apply
Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
9d
VP Customer Support
Solovis —Remote
- Full-time
- 5 years
- Organizational skills
- Senior level
Senior Vice President, Customer Experience
CardWorks Servicing LLC —Lake Mary, FL
- Full-time
- Hybrid work
- Background check
- 11+ years
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Vice President, Customer Success
Lone Wolf Technologies —Remote
- $220,000 - $260,000 a year
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Senior level
Quick Apply
VP, Client Services
SMARTER TECHNOLOGIES LLC —Remote
- Remote
- 7 years
- Writing skills
- Office
Quick Apply
First Vice-President, Customer Experience & Assurance
Valley National Bank —Wayne, NJ
- $98,400 - $171,900 a year
- 5 years
- High school diploma or GED
- Senior level
Quick Apply
VP, Customer Success
Access Information Management —Peabody, MA
- $190,000 - $210,000 a year
- Remote
- Analysis skills
- Senior level
- Leadership
Quick Apply
13d
Vice President of Customer Service
AppJaxx —Remote
- Full-time
- Remote
- Management
- Senior level
Quick Apply
VP, Mission Operations & Customer Success
HIDDEN LEVEL INC —Remote
- $165,000 - $214,000 a year
- Full-time
- Remote
- 11+ years
- Continuous improvement
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
VP of Customer Support & Services (North America)
SolarEdge —Austin, TX
- Full-time
- Remote
- Bachelor of Science
- Engineering
- Residential
Quick Apply
VP, Customer Success
Cosan Group —Tampa, FL
- $140,000 - $160,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
VP Customer Success
Valsoft Corporation —Duluth, GA
- Full-time
- Hybrid work
- Analysis skills
- Senior level
- Leadership
Quick Apply
VP of Customer Experience
Workiva —Remote
- $231,800 - $301,200 a year
- Full-time
- 11+ years
- Senior level
- Analytics
- 401(k) matching
10d
VP, Customer Experience
Plexus Worldwide —Scottsdale, AZ
- 11+ years
- Organizational skills
- Senior level
- Health insurance
- 401(k) matching
Quick Apply
VP of Customer Success
First Due —Remote
- $200,000 - $225,000 a year
- Email
- Remote
- Background check
- 8 years
- Criminal background check
- Health savings account
- Health insurance
VP, Client Centricity | International Business
Victory Capital Management —Boston, MA
- $110,000 - $125,000 a year
- Hybrid work
- Office
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
VP of Customer Experience & Growth
TELYRX MANAGEMENT LLC —Clearwater, FL
- HIPAA
- Office
- Analysis skills
Quick Apply
VP, Client Services
Lyra Health —Remote
- $209,000 - $288,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Paid parental leave
- Health savings account
Vice President, Client Relationship Lead
The Directions Group —Cincinnati, OH
- Full-time
- Hybrid work
- Senior level
- 10 years
Quick Apply

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Vice President of Customer Support and Professional Services

GrowthZone -
Remote

Quick Apply

Job Details

Qualifications

Defect resolution root cause analysis
Data analysis reporting
Managing teams in a customer support role
Operational management
Defect analysis
Metrics Reporting
KPI monitoring
Global team management
Managing clients in a customer support role
Leading team collaboration initiatives
SaaS (as product category for technical sales engineers)
Customer support
Root cause analysis
SaaS
Cross-functional team management
Cross-functional communication
Ticketing system technical support
Senior leadership

Full Job Description

Location: Remote (US-based)
Reports To: Chief Executive Officer

At GrowthZone, your mission is our mission.

We build modern, all-in-one software that empowers associations to grow faster, engage members more deeply, and operate more efficiently. As the leading platform for member-based organizations — chambers of commerce, trade associations, professional societies, and nonprofits — we serve thousands of customers across North America through two purpose-built products: GrowthZone AMS for SMB-sized associations and MemberSuite for larger, more complex organizations.

We're privately held, profitable, and deeply rooted in the verticals we serve. Our platform handles the full operational stack — billing, communication, websites, events, reporting, and more — backed by a team that genuinely understands what associations need to thrive.

About the Role
We are seeking a Vice President of Customer Support and Professional Services to lead and elevate our customer support organization. This is a high-impact, executive-level role for a growth-stage SaaS company serving a nonprofit and association-based customer base. The ideal candidate is a proven support leader ready to take the next step — someone who has excelled as a Director or Senior Director of Support at a company with $50M ARR or more and is ready to own the function at the VP level.

You will have full ownership of the support and services organization — people, process, tooling, and cross-functional alignment — with a mandate to build a scalable, data-driven operation that improves service quality, reduces friction, and drives customer retention.

What You'll Own

Direct the customer journey post sale, leading teams through onboarding, integrations, web services, product training and product support.
Develop and lead a blended support team across Tier 1 and Tier 2 functions
Own and continuously optimize Zendesk workflows, ticket routing, escalation paths, SLA management, and knowledge management systems
Redesign support processes and case taxonomy to enable better reporting, root cause analysis, and faster issue resolution
Build and maintain a structured escalation framework that reduces unnecessary escalations to engineering and product teams
Define and report on key support metrics (CSAT, time to resolution, ticket volume trends, escalation rates) to the CEO and leadership team
Partner cross-functionally with Customer Success, Sales, and Product to ensure post-sale lifecycle alignment
Develop and scale professional services delivery where applicable, ensuring consistent, high-quality customer outcomes

What We're Looking For

7–12 years of experience in customer support or post-sales leadership, with a strong track record at the Director or Senior Director level at a $50M+ ARR SaaS company
Demonstrated ability to lead support transformations — diagnosing root causes, redesigning workflows, and building scalable operating models
Deep hands-on experience with Zendesk or comparable support platforms
Experience managing distributed or blended teams, including offshore or contracted support staff
Strong data orientation — you measure what matters and use metrics to drive decisions and communicate upward
Excellent cross-functional collaborator who can align support, success, product, and engineering around the customer experience
Comfortable operating in a fast-scaling, PE-backed environment where structure is still being built and leadership visibility is high

Nice to Have

Experience supporting customers in 501(c)(6) or 501(c)(3) organizations, such as trade associations, professional societies, or nonprofits
Familiarity with the unique service expectations, renewal cycles, and member-driven dynamics of association or nonprofit customers

Why This Role
Reporting directly to the CEO, you’ll have genuine organizational authority and executive visibility from day one. This is a builder role — not a maintenance role — for a leader who is ready to step into their first VP seat and make a lasting impact on how the company serves its customers.

Quick Apply

Refine Your Search

vp customer support jobs

Vice President of Customer Support and Professional Services

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Senior Vice President, Customer Experience

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VP, Client Services

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VP, Customer Success

Vice President of Customer Service

VP, Mission Operations & Customer Success

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VP Customer Success

VP of Customer Experience

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VP of Customer Success

VP, Client Centricity | International Business

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VP, Client Services

Vice President, Client Relationship Lead

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