Salary: $27 - $27.50 / hour
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. The Client Zone and Connections is a conference area serving executives and their direct reports. Our customers are Wells Fargo C-suite executives, employees, contract staff, and nonprofit organizations. This is an internal client-facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients.
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Provide solutions for presentation needs occasionally under high-pressure circumstances
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Responsible for following protocols for A/V products and services.
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Responsible for completing all AV event setup and teardown for events.
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Provide professional, courteous technical support service to all customers with an emphasis on client services.
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Operational support and training for all AV devices within client’s properties.
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Provide immediate response to requests for assistance to events in progress.
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Setup, calibration, and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors.
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Setup and operation of portable audio systems including music program and speech reinforcement.
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Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
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Deliver a consistent, outstanding customer service experience
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Provide a professional, calm and polished first impression at all times
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Handle highly sensitive, executive movements, and confidential information with the highest level of discretion
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Anticipate executive needs and resolve minor issues before they escalate
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Collaborate with admins to ensure smooth workflows
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Build positive relationships with executives, admins, customers, facilities, and security
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Manage and book reservation requests; maintain room schedules through reservation system
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Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
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Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
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Manage and respond to all emails in the location-specific folders in shared Connections mailbox
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Respond in a timely manner when processing customer requests for reservations
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Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
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Perform set-up and clean-up for beverage service as needed
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Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
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Knowledgeable in answering site specific questions regarding local amenities
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Responsible for maintaining Connections space, including submitting work orders as needed.
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Perform additional duties as assigned by manager
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Minimum of 2-3 years’ work experience in an audio-visual related position
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Superior quantitative, oral and written communications and problem-solving/strategizing skills
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Proactive mindset to anticipate and support changes in our business
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Conformity to the highest standards of personal integrity and ethical behavior
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Exceptional customer service abilities
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Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies
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A bachelor’s degree preferred
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Flik Hospitality are offered many fantastic benefits.
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Medical
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Dental
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Vision
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Life Insurance/ AD
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Disability Insurance
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Retirement Plan
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Paid Time Off
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Holiday Time Off (varies by site/state)
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Associate Shopping Program
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Health and Wellness Programs
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Discount Marketplace
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Identity Theft Protection
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Pet Insurance
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Commuter Benefits
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Employee Assistance Program
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Flexible Spending Accounts (FSAs)
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Paid Parental Leave
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Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Req ID: 1534831
Flik Hospitality Group
JEANNE M LANE
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