Who We Are
Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.
Your Role in Our Journey
Wine Enthusiast Sales Representatives are motivated team players working in an exciting wine culture environment with the opportunity for high earning potential. At Wine Enthusiast our impeccable reputation, catalog circulation and innovative online marketing keep the customers calling us. We are seeking a candidate with a competitive spirit and positive attitude to join our energetic group of professionals who assists customers with all of their wine related needs. Position is an in office/call center style position.
What You'll Be Uncorking
Key Responsibilities:
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Become an expert on all Wine Enthusiast products, including wine from our Wine Express division, and use that expertise to close sales.
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Provide customers with an excellent overall sales experience while providing the correct information and specifications for the proper wine product solution.
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Manage multiple sales consultations simultaneously in a high-volume ecommerce sales center, seamlessly transitioning between inbound calls, live online chat, and email communications.
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Act as a guide for online shoppers, confidently troubleshooting front-end website glitches, cart abandonment issues, or online ordering friction over the phone to save and close the sale.
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Capitalize on routine customer inquiries (stock checks, shipping updates, product questions) as organic opportunities to upsell and cross-sell premium products and accessories.
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Ability to manage multiple sales consultations at once utilizing tele-sales as well as online chat and email communication with potential customers.
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Ability to handle multiple customers and projects in a high paced sales center environment.
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Potential to represent the organization at trade exhibitions, events and demonstrations.
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Perform wine cellar consultations and design wine cellars utilizing CAD Software programs from the information provided.
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Prospecting potential customers in both our D2C and B2B divisions.
The Perfect Blend (What You Bring to the Table)
Qualifications:
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Bachelor's degree and a minimum of 2 years of sales experience in a professional selling environment with a strong preference for inside sales experience within a fast-paced ecommerce or digital retail ecosystem.
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Proven track record of hitting upselling and average-order-value (AOV) targets by identifying customer needs during inbound consultative calls.
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Comfortable navigating the technical side of online retail, with the ability to patiently guide customers through digital checkout issues, website glitches, and online portal navigation.
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Ability to sell using exceptional verbal and written communication skills across all channels.
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Ability to multi-task.
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Experience using Microsoft Office Suite, Internet and various Social Media platforms.
Preferred Qualifications:
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Experience selling in a premium, luxury category of products.
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An interest and education in wine.
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Ability to sell premium, luxury products, as well as be able to manage home and commercial project build outs.
This position offers a flexible hybrid schedule, up to 29 hours per week requiring employees to be onsite at our Valhalla, NY headquarters once per week.
Our Commitment to You
401(K) Match, Employee Discount, Dynamic and Collaborative work culture.
Our Core Values
JOY
We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees’ home lives. We encourage fun, discovery, adventure and health for our teams.
EMPATHY
We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.
TRANSPARENCY
Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.
PASSION
We’re not just a company; we’re a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.
INNOVATION
We value those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.
COLLABORATION
We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.
Our Commitment to Inclusion & Equity
At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.
Our family-owned company was born from a passion to bring a fine wine experience to the everyday. We believe wine is best shared with others and brings people together. In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life. The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond! We hope you’ll join us with a glass in hand.
The pay range for this role is:
20 - 23 USD per hour(200 Summitt)
