Top 16485 Computer Operations Support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
ERP Administrator - Epicor Kinetic
Express Manufacturing, Inc. —Santa Ana, CA
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- 3 years
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Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
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GE Aerospace —Grand Rapids, MI
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Key Injection Facility (KIF) Manager
Essintial Enterprise Solutions LLC —Palmetto, FL
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Senior RPG Programmer
VersityLink —Romeoville, IL
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5d
Development Security Operations Engineer
Next Level Performance —New Brunswick, NJ
- $45 - $50 an hour
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- 5 years
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Technical Field Service Lead
Symetrica, Inc. —Westford, MA
- From $120,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills
- Health savings account
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Network Operations Manager
National Comprehensive Cancer Network —Plymouth Meeting, PA
- Computer science
- Computer Science
- 5 years
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Project Manager, IT Help Desk Support Services
Matlock —Fort Bliss, TX
- $65,000 - $95,000 a year
- Email
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- Windows
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IT Manager
BRIGHTWATER SENIOR LIVING GROUP, LLC —Bend, OR
- Full-time
- Computer science
- Computer Science
- 5 years
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4d
Applications and Integration Engineer
Hodgson Russ LLP —Buffalo, NY
- $69,740 - $85,555 a year
- Full-time
- Background check
- Azure
- Computer Science
- Health savings account
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ERP Manager
IEA —Kenosha, WI
- $100,000 - $135,000 a year
- Full-time
- Azure
- Computer Science
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7d
IT Specialist
EST Analytical —West Chester Township, OH
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- ERP systems
- System design
- Mid-level
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Database Manager (Full Time, Year-Round 1.0 FTE)
San Domenico School —San Anselmo, CA
- $88,000 - $106,000 a year
- Full-time
- School experience
- Mid-level
- Bachelor's degree
- 403(b) matching
- Health insurance
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INFORMATION TECHNOLOGY (IT) PROJECT MANAGER — TEMPORARY POSITION
Carl Sandburg College —Galesburg, IL
- Full-time
- 7 years
- Computer Science
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11d
RPG Programmer
Coilcraft —Cary, IL
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- Full-time
- ERP systems
- Mid-level
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8d
Project Manager, Quality & Commissioning, NA
Vantage Data Centers —Sterling, VA
- $120,000 - $150,000 a year
- Full-time
- Computer science
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- Up to 50% travel
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IT Manager
Rydin Decal —Streamwood, IL
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Inventory management
- Profit sharing
- Paid holidays
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Technical Lead / # 26-13289
US Tech Solutions, Inc. —Los Angeles, CA
- $50 - $60 an hour
- Contract
- Hybrid work
- System design
- Java
- Analysis skills
Quick Apply
4d

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Computer Operations Support jobs

Technical Support Manager - HVAC Construction

ERP Administrator - Epicor Kinetic

Enterprise Imaging Informatics Supervisor

Staff Engineer – Customer Applications

Key Injection Facility (KIF) Manager

Senior RPG Programmer

Development Security Operations Engineer

Technical Field Service Lead

Network Operations Manager

Project Manager, IT Help Desk Support Services

IT Manager

Applications and Integration Engineer

ERP Manager

IT Specialist

Database Manager (Full Time, Year-Round 1.0 FTE)

INFORMATION TECHNOLOGY (IT) PROJECT MANAGER — TEMPORARY POSITION

RPG Programmer

Project Manager, Quality & Commissioning, NA

IT Manager

Technical Lead / # 26-13289

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