Top 15428 It support Jobs

IT Help Desk Technician - Entry Level
Middleground —Westchester, IL
- Full-time
- Windows
- High school diploma or GED
- Analysis skills
Quick Apply
Support Engineer, IT End User
TechSoup —Remote
- $61,000 - $75,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
Quick Apply
IT Support Analyst
Handshake —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Quick Apply
Junior IT Support Technician (Hybrid)
We Solve Problems —Beverly Hills, CA
- $70,000 a year
- Full-time
- Hybrid work
- Windows
- Reliable transportation
- Communication skills
- Paid training
- Health insurance
Quick Apply
IT Support Engineer I
Amazon.com Services LLC —Seattle, WA
- $25.48 - $41.68 an hour
- Full-time
- Windows
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Health insurance
IT Support Administrator I
Affirm —New York, NY
- $80,000 - $100,000 a year
- Google Workspace
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
IT Support Administrator
Marcura —Atlanta, GA
- $54,900 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist I
Silicon Labs Careers —Boston, MA
- $59,150 - $109,850 a year
- Full-time
- School experience
- Office
- Continuous improvement
- Commuter assistance
- Health savings account
7d
MSP IT Support Representative
Praxis Computing, Inc. —Culver City, CA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- 1 year
- Health insurance
- Dental insurance
Quick Apply
10d
IT Support Specialist
PlayStation Global —Los Angeles, CA
- $86,000 - $129,000 a year
- On call
- Inventory management
- Research
- Mid-level
Quick Apply
6d
IT Operations Specialist
CertiK —New York, NY
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Specialist
Agital —St. Louis, MO
- Full-time
- Remote
- Google Workspace
- Inventory management
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
10d
Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
Technical Support Representative
BI-TEK LLC —Charlotte, NC
- $50,000 - $65,000 a year
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
IT Support Technician
SpaceX —Hawthorne, CA
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
IT Support Technician
Bohler —Philadelphia, PA
- $23 - $32 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
8d
Entry Level IT Support Desk Technician
Tech Rage IT —Longwood, FL
- From $19.50 an hour
- Overtime
- Background check
- Office
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
IT Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply

I want to receive the latest job alert for it support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near

IT Help Desk Technician - Entry Level

Middleground
Westchester, IL

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Windows
High school diploma or GED
Managing clients in a customer support role
Desktop applications
macOS

Full Job Description

As an Entry-Level Help Desk Technician at our MSP (Middleground), you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for responding to customer inquiries, diagnosing and resolving technical issues, and escalating problems when necessary. This position offers an excellent opportunity for individuals seeking to begin their career in the IT industry, with exposure to a wide range of technologies and client environments.

Key Responsibilities:

Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools.
Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation.
Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users, following established procedures and best practices.
Escalation: Escalate complex or unresolved issues to senior technicians or appropriate internal teams while ensuring smooth communication with clients.
Client Communication: Keep clients informed about the status of their support requests and ensure timely updates throughout the problem-solving process.
Basic System Administration: Assist in managing user accounts, permissions, and access levels as required.
Software Installation and Updates: Assist with the installation, configuration, and updates of software applications on client systems.
Hardware Maintenance: Assist in hardware deployment, replacement, and maintenance activities.
Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions.
Proactive Monitoring: Participate in monitoring systems and networks to identify potential issues and escalate them before they become critical problems.
Learning and Development: Stay updated with the latest industry trends, technologies, and certifications relevant to the role.

Required Skills and Qualifications:

Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous.
Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Communication: Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly and concisely.
Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
Customer Service: Demonstrated ability to provide exceptional customer service and handle client inquiries in a professional and friendly manner.
Team Player: Willingness to collaborate with team members, receive feedback, and contribute to a positive team environment.
Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs).
Adaptability: Willingness to learn and adapt to new technologies and procedures in a fast-paced environment.
Certifications: Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar will be considered a plus.

DKzGmXZNP0

Quick Apply

Refine Your Search

it support jobs

IT Help Desk Technician - Entry Level

Support Engineer, IT End User

Information Technology Associate I (Junior)

IT Support Analyst

Junior IT Support Technician (Hybrid)

IT Support Engineer I

IT Support Administrator I

IT Support Administrator

IT Support Specialist I

MSP IT Support Representative

IT Support Specialist

IT Operations Specialist

IT Support Specialist

Helpdesk Technician III

Technical Support Representative

IT Support Technician

IT Support Specialist

IT Support Technician

Entry Level IT Support Desk Technician

IT Helpdesk Support

I want to receive the latest job alert for it support

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected