Top 18860 Computer Operations Support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
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Supply Chain Data & Analytics Manager
Unrivaled Teamwear —Lenexa, KS
- Full-time
- 5 years
- SQL
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IT Support Engineer - III
Crescent Tek —Metairie, LA
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Windows
- Driver's License
- Paid holidays
- Health insurance
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Technology and Transportation Coordinator
Elevate Academy North —Twin Falls, ID
- $17 - $21 an hour
- Full-time
- CDL B
- CPR Certification
- Ability to walk for extended periods
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4d
Applications and Integration Engineer
Hodgson Russ LLP —Buffalo, NY
- $69,740 - $85,555 a year
- Full-time
- Background check
- Azure
- Computer Science
- Health savings account
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NetSuite Administrator
Straight Down Enterprises —San Luis Obispo, CA
- $90,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
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Pharmacy Analyst - Business Optimization Strategist
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Development Security Operations Engineer
Next Level Performance —New Brunswick, NJ
- $45 - $50 an hour
- Part-time
- Hybrid work
- Azure
- 5 years
- DevOps
- Health insurance
- Dental insurance
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Information Technology Director
Great Plains of Cheyenne County inc —Saint Francis, KS
- $67,950.66 - $81,833.05 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
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2d
Applications and Integration Engineer
Hodgson Russ LLP —Rochester, NY
- $69,740 - $85,555 a year
- Full-time
- Azure
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
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7d
Voice and Video Engineer (Tier III)
Peraton —Washington, DC
- $135,000 - $216,000 a year
- Computer Science
- Office
- 3 years
- Health savings account
- Paid holidays
Key Injection Facility (KIF) Manager
Essintial Enterprise Solutions LLC —Palmetto, FL
- $130,000 - $180,000 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- 5 years
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Lead Technical Support
Scaled Health —White Salmon, WA
- $62,000 - $85,000 a year
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
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IT Operations Manager
Yocha Dehe Wintun Nation —Brooks, CA
- From $130,000 a year
- Extended hours
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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Field Operations Manager
Symetrica, Inc. —Westford, MA
- From $130,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills
- Health savings account
- Health insurance
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IT Director of Architecture (Elkhart, Indiana, US, 46516)
Patrick Industries, Inc —Elkhart, IN
- DevOps
- 11+ years
- Office
Program/Project Manager III
Dynamic Management Associates —Arlington, VA
- $195,000 - $210,000 a year
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Analysis skills
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VP of DevOps
Wolfe, LLC —Pittsburgh, PA
- $216,000 - $228,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Network and Cybersecurity Administrator
Electrical Training Institute —Commerce, CA
- $75,000 - $83,800 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Health insurance
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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Computer Operations Support jobs

Technical Support Manager - HVAC Construction

Enterprise Imaging Informatics Supervisor

Supply Chain Data & Analytics Manager

IT Support Engineer - III

Technology and Transportation Coordinator

Applications and Integration Engineer

NetSuite Administrator

Pharmacy Analyst - Business Optimization Strategist

Development Security Operations Engineer

Information Technology Director

Applications and Integration Engineer

Voice and Video Engineer (Tier III)

Key Injection Facility (KIF) Manager

Lead Technical Support

IT Operations Manager

Field Operations Manager

IT Director of Architecture (Elkhart, Indiana, US, 46516)

Program/Project Manager III

VP of DevOps

Network and Cybersecurity Administrator

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