Top 444 Help Desk Associate Jobs

Associate Help Desk Technician - Florida
Access One Inc. —Remote
- $16 - $17 an hour
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
Quick Apply
Associate Help Desk Technician - Arizona
Access One Inc. —Remote
- $16 - $17 an hour
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
Quick Apply
Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
3d
HVAC Technical Support Associate
Johnstone Supply - NY/CT —Farmingdale, NY
- $45 - $65 an hour
- Full-time
- 7 years
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
10d
Service Desk Associate - 10PM - 6AM
Ohana Growth Partners —Holland, MI
- Up to $14 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- Employee assistance program
- 401(k) matching
Quick Apply
Tech Service Associate
G S Blodgett LLC —Essex Center, VT
- Weekends as needed
- Maintenance
- Travel
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
8d
Bilingual Helpdesk Associate
Linxup —Chesterfield, MO
- Full-time
- Spanish
- English
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist (B2B Software, Mid-Level)
Vesigo Studios —Medford, OR
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Associate Technical Account Manager
Yardi Systems, Inc. —Santa Ana, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Residential
- Profit sharing
Program Success Associate (Canadian French/ English Bilingual - West Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
14d
Program Success Associate (Canadian French/ English Bilingual - East Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
IT Associate - (Entry Level)
American Pan Company —Urbana, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
Associate Computer Systems Analyst - Linux - Melbourne FL
Northrop Grumman —Melbourne, FL
- $59,900 - $89,900 a year
- Overtime
- Mid-level
- Master's degree
- High school diploma or GED
- Paid holidays
- Disability insurance
2d
Helpdesk Associate
Linxup —Chesterfield, MO
- Full-time
- 1 year
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Field Support Services, Associate
Peraton —Landover, MD
- $80,000 - $128,000 a year
- Up to 50% travel
- Bachelor of Science
- Master's degree
- Health savings account
- Paid holidays
Associate IT Support Specialist
Premier Talent Partners —San Francisco, CA
- $34 - $40 an hour
- Temporary
- Office
- Windows
- US work authorization
Quick Apply
7d
Advanced Technical Service Associate (Secret Clearance)
APR Consulting Inc —Scottsdale, AZ
- $35.77 an hour
- Contract
- Mid-level
- Windows
- 3 years
Quick Apply
AI Technology IT Support Specialist (Mid-Level)
CGI Group, Inc. —Baltimore, MD
- $79,600 - $156,700 a year
- 7 years
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
1d

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Associate Help Desk Technician - Florida

Access One Inc. -
Remote

Quick Apply

Job Details

$16 - $17 an hour

Benefits

Paid time off

Qualifications

Operating systems
High school diploma or GED

Full Job Description

Associate Help Desk Technician

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

Why a Career at Access One

An opportunity to grow your career and expand your knowledge
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community

What you will do

The Associate Help Desk Technician is responsible for supporting inbound phone calls and tickets as well as triaging critical alert tickets to their teammates in a fast-paced environment across diverse network of customer environments. The primary role of this position is to provide outstanding customer service well while assisting end users on general service requests, incidents, and problems. Access One is looking for a confident and go-getting technician that is eager to learn as well as go the extra mile to provide outstanding customer support with a “can do” attitude.

Job Responsibilities

Answer inbound phone calls,
Respond to tickets/alerts in a timely fashion to keep up with SLA
Provide quality communication with our clients, vendors, and internal team members via phone calls, email, and through our ticketing systems.
Basic technical support including but not limited to: LAN/WAN connectivity, routers, switches, firewalls, WiFi, Active Director, O365, VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Maintain internal and/or client-facing documentation as changes or knowledge is found
Detailed communication with customer and vendors as required to keep all parties informed of issues, progress, changes, and resolutions.
Work closely with team members Help Desk, Field Engineers, NOC, and Project Engineers to triage issues.
Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships
Fast and timely turn around on all customer requests
Ability to work in a fast-paced team environment
Escalating requests to appropriate higher-level team members or departments when needed
Responsible for entering time and expenses as it occurs in our ticketing system
Ability to work independently with locating information to assist a customer/vendor
Enter all communication and work inside a service ticket
Ability to assist and or train other team members when assistance is needed

Who you are

Minimum High School Diploma or equivalent
College level courses in IT and/or certification preferred
- Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One.
Strong organizational and customer service skills
Interpersonal skills: such as communication skills, active listening, and customer-care
Self-motivated with the ability to work in a fast-moving environment
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Basic understanding of operating systems, business applications, printing systems, and network systems
Basic diagnostic skills of technical issues
Preferred Skills
PSA/ RMM (Connectwise/Automate) or comparable experience strongly desired
Knowledge of IT applications, processes, software, and equipment
Prior working experience within the IT or customer service field

Salary Range $16-17/hour DOE

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

Help Desk Associate jobs

Associate Help Desk Technician - Florida

Associate Help Desk Technician - Arizona

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

HVAC Technical Support Associate

Technical Service and Order Fulfillment Associate

Service Desk Associate - 10PM - 6AM

Tech Service Associate

Bilingual Helpdesk Associate

Technical Support Specialist (B2B Software, Mid-Level)

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Desktop Support Specialist (Mid Level)

Program Success Associate (Canadian French/ English Bilingual - East Coast)

IT Associate - (Entry Level)

Associate Computer Systems Analyst - Linux - Melbourne FL

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AI Technology IT Support Specialist (Mid-Level)

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