Top 8050 Infrastructure Program Analyst Jobs

Quality Assurance Analyst
MHA Systems Inc —Bismarck, ND
- From $19.50 an hour
- Weekends as needed
- Background check
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Governance, Risk, and Compliance Analyst
Stratus Services, LLC —Anchorage, AK
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Manager of Health Plan Quality
PSW —Olympia, WA
- $110,000 - $130,000 a year
- Full-time
- Nursing
- 3 years
- Analysis skills
- Health savings account
- Disability insurance
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13d
Senior Cybersecurity Engineer: Commonwealth Holdings, Inc.
Commonwealth Holdings, Inc. —Lincoln, NE
- 5 years
- Office
- Construction experience
Quick Apply
Data Engineer II
Inland Empire Health Plan —Rancho Cucamonga, CA
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- DevOps
- Mid-level
- Office
- Disability insurance
- Health insurance
Laboratory Analyst (Entry-Level)
SPL —Conroe, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
System Analyst
GEM Technology —West Mifflin, PA
- $110,000 - $120,000 a year
- Full-time
- Background check
- 3 years
- Master's degree
- Health savings account
- Health insurance
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Laboratory Technician / Hazardous Materials Analyst
Critical Response Strategies, LLC —Miami, FL
- 12 hour shift
- Spanish
- Pass drug screening
- English
Quick Apply
8d
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
13d
Total Rewards Analyst
Mueller Water Products —Atlanta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
Contract Analyst
Walbec Group —Waukesha, WI
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Profit sharing
- Paid parental leave
Quick Apply
Public Policy Coordinator
Independent Living Center of Kern County —Bakersfield, CA
- $19 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Systems and Security Analyst
BluCurrent Credit Union —Springfield, MO
- From $58,000 a year
- Online Application
- Background check
- Computer science
- Management
- Health insurance
- Dental insurance
Quick Apply
Data Engineer
Sun River Health —Remote
- $100,940.07 - $126,175.08 a year
- Full-time
- Remote
- Azure
- HIPAA
- SQL
- Commuter assistance
- Health savings account
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
IT Support Analyst
D-Patrick —Evansville, IN
- Monday to Friday
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
Quick Apply
Director of Paid Search (Remote)
Relentless Digital LLC —Remote
- $105,000 - $150,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Treasury Analyst 3 – UTILITIES (Remote)
Motus Recruiting and Staffing —Seattle, WA
- $64.00 - $68.70 an hour
- Full-time
- Hybrid work
- 7 years
- Oracle
- Finance
- Health insurance
- Dental insurance
Quick Apply
3d
Supply Chain Data Analyst (Food Manufacturing) (JC654)
ilocatum —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Oracle
- Mid-level
- Finance
- Health savings account
- AD&D insurance
Quick Apply
9d
Service Center Coordinator
Balfour Beatty —Altus, OK
- Full-time
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid parental leave
- Disability insurance
5d

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Quality Assurance Analyst

MHA Systems Inc -
Bismarck, ND

Quick Apply

Job Details

Full-time
From $19.50 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Active listening
Interpersonal skills
Writing skills
Problem-solving
Quality audits

Full Job Description

Summary of Position

The Quality Assurance Analyst is a critical role in the support of the operations department and is responsible for the daily monitoring and review of recorded and live agent calls. Calls should be monitored to ensure agents are providing accurate and complete information while following all laws and regulations while providing an excellent customer experience. The QA Analyst will complete scorecards, call feedback, and statistical reporting to allow call center leadership the ability to assess agent skill set and compliance.

Essential Roles/Responsibilities

Achieves daily scheduled number of call monitoring’s
Provides accurate review and audit information per the approved call monitoring scorecards
Assists the QA Manager in providing data and reporting for daily, weekly, and monthly audit results
Keeps updated on TCPA and other consumer contact laws and regulations
Collaborates with call center personnel to improve the customer experience
Provides accurate, clear and concise feedback.
Assists with the onboarding and training of new QA Analysts as needed.
Must maintain a minimum of 90% in attendance record during employment.
Provides weekly reports on time.
Assist Customer Care as needed.
Other duties as assigned.

Knowledge and Skills

1. Excellent verbal and written communication skills that include the ability to write effective business memos and correspondence.

2. Ability to solve problems in a strategic and tactical manner and use good judgment in making decisions.

3. Ability to work independently, use self-initiated follow-up to meet deadlines and proven ability to successfully manage multiple projects concurrently.

4. Well-organized, self-motivated, goal-oriented, and flexible.

Attributes

Oral Expression - The ability to communicate information and ideas verbally with others, and discerning between target audience
Oral Comprehension - The ability to listen to, and understand information conveyed verbally
Written Comprehension - The ability to read and understand information and ideas presented in writing, as well as being discerning of target audience when responding in writing
Writing Expression - The ability to communicate information and ideas in writing so others will understand
Speech Clarity - The ability to speak clearly so others can understand you
Meticulous Ability to be effective when addressing all parts of a task, with the most accuracy
Initiative - Ability to be work on projects by self; be inquisitive about the infrastructure, processes, deployed technology; be vigilant about business inefficiencies and risks, and discern appropriate action to rectify those

Physical Demands

While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Must have ability to work post-office hours and weekends, as dictated by business needs. Must be able to tolerate moderate daily ambient noise levels. Must have transportation to meet shift requirements.

Work Environment

The office is located at the MHA Systems office in Bismarck, ND. Normal working hours are 8:00 a.m. to 4:30 p.m. Must be flexible enough to work varying shifts as well as possible weekends when necessary or required.

Pay: From $19.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Infrastructure Program Analyst jobs

Quality Assurance Analyst

Governance, Risk, and Compliance Analyst

Manager of Health Plan Quality

Senior Cybersecurity Engineer: Commonwealth Holdings, Inc.

Data Engineer II

Laboratory Analyst (Entry-Level)

System Analyst

Laboratory Technician / Hazardous Materials Analyst

Service Delivery Analyst

Total Rewards Analyst

Contract Analyst

Public Policy Coordinator

Systems and Security Analyst

Data Engineer

Experienced Technical Support Analyst

IT Support Analyst

Director of Paid Search (Remote)

Treasury Analyst 3 – UTILITIES (Remote)

Supply Chain Data Analyst (Food Manufacturing) (JC654)

Service Center Coordinator

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