Top 26502 Service Desk Associate Jobs

Senior Analyst Service Desk
Sloan —Franklin Park, IL
- $85,814.64 - $95,209.68 a year
- Full-time
- 5 years
- Travel
- Organizational skills
- Commuter assistance
- Health savings account
Waiver Processing Assistant
Secur-Serv —Remote
- Contract
- Microsoft Outlook
- Writing skills
- Administrative experience
- Health savings account
- Disability insurance
Quick Apply
9d
Customer Service Desk Associate
Strange's Florists —Short Pump, VA
- $15 an hour
- Part-time
- Entry level
Customer Service Associate - Front Desk
WINNETKA COMMUNITY HOUSE —Winnetka, IL
- $17 an hour
- Part-time
- Administrative experience
- Criminal background check
- In-person
- Employee discount
Quick Apply
9d
Front Desk / Guest Service Associate
Coast Hilltop Inn —Pullman, WA
- $17.13 - $18.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Paid time off
Quick Apply
Butler Service Desk Operator
Marriott International, Inc —Washington, DC
- $30.47 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Service Associate
TrustWareGate —Los Angeles, CA
- $16 - $25 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Paid training
Quick Apply
9d
Guest Service Associate - Front Desk
Greens Operations Inc —Thousand Oaks, CA
- $18.00 - $19.50 an hour
- Extended hours
- Computer literacy
- Hotel
- Computer skills
Quick Apply
Hilton Hotel- Front Desk Associate- FULL TIME AM/PM Shift
Spark by Hilton Salt Lake City Airport —Salt Lake, UT
- $16 - $17 an hour
- Full-time
- Computer literacy
- Hotel
- Communication skills
- Employee discount
Quick Apply
Front Desk Associate
Springhill Suites Dothan —Dothan, AL
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Associate
Fairfield Inn —Woodbridge, VA
- Full-time
- Hotel
- High school diploma or GED
- Organizational skills
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Associate / Guest Service Agent
Williams Investment Co. —Valdosta, GA
- $12 an hour
- Full-time
- Computer literacy
- English
- Hotel
Quick Apply
3d
Front Desk Associate
Indian Hot Springs Resort & Spa —Idaho Springs, CO
- $20 - $22 an hour
- Weekends as needed
- Computer skills
- Ability to stand for extended periods
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Public Library Associate - Public Experience & Desk Service
Ann Arbor District Library —Ann Arbor, MI
- $21.68 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Working with children
Quick Apply
12d
Front Desk Associate
Spring Hill Suites by Marriott —Brentwood, TN
- $16 - $17 an hour
- Full-time
- Hotel
- In-person
- Entry level
- Employee discount
- Referral program
Quick Apply
13d
Front Desk Associate (Part Time Overnight)
FirstService Residential —Atlanta, GA
- $19 - $20 an hour
- Extended hours
- Office
- Ability to lift 50 pounds
- Organizational skills
Quick Apply
Front Desk Associate
Forest Villas Hotel —Prescott, AZ
- $15.00 - $16.50 an hour
- 8 hour shift
- Hotel
- Organizational skills
- Fair chance
- 401(k)
- Employee discount
Quick Apply
Front Desk
El Cerrito Pet Hospital —El Cerrito, CA
- $19 - $24 an hour
- Part-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Front Desk Associate - Seasonal
CCMC —Charleston, SC
- Seasonal
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
12d
Front Desk Associate
Vacatia —Weston, FL
- $16 an hour
- Weekends as needed
- Communication skills
- Entry level
Quick Apply

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Senior Analyst Service Desk

Sloan -
Franklin Park, IL

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Job Details

Full-time
$85,814.64 - $95,209.68 a year

Benefits

Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Military leave
Paid time off
Paid military leave
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Opportunities for advancement
Bereavement leave
Life insurance
Referral program
Prescription drug insurance
Pet insurance

Qualifications

5 years
Organizational skills
Senior level
Communication skills

Full Job Description

About the Role

The Senior Service Desk Analyst provides advanced technical support for end users across the organization, including Windows desktops, laptops, printers, workstations, and mobility devices in a business and manufacturing environment.

This role acts as a Level 1 and Level 2 Service Desk resource, responsible for troubleshooting, diagnosing, and resolving hardware, software, operating system, and connectivity issues.

The position requires strong technical expertise in end-user computing (EUC), Microsoft Windows environments, and enterprise ticketing systems, along with the ability to independently assess business needs and recommend or implement solutions using existing tools and standards.

This role operates with a high degree of autonomy and requires strong communication skills to translate technical issues into clear business language.

What You Will Do

Install, configure, and maintain end-user technology systems including desktops, laptops, printers, and workstation infrastructure across business units
Provide Level 1 and Level 2 Service Desk support for troubleshooting hardware, software, operating system, and connectivity issues
Provision new user workstations, accounts, and necessary system access for new hires and replacements
Diagnose and resolve moderately complex technical issues, escalating advanced issues to higher-level IT resources as needed
Support mobility devices including phones, tablets, and other business-critical mobile technologies in a manufacturing and enterprise environment
Configure systems, hardware, and software to meet business requirements and ensure optimal end-user performance
Consult with end users and departments to assess technical needs and implement appropriate solutions using existing tools and platforms
Manage vendor relationships to resolve hardware, software, and service-related incidents
Apply vendor security updates and patches to ensure compliance with organizational security standards
Requisition, track, and manage hardware and software assets, including maintaining accurate inventory and deployment records
Maintain documentation for end-user systems, devices, and support processes; provide training and cross-training where needed
Work independently to manage Service Desk incidents and maintain SLA compliance for incident response and resolution
Translate technical issues into clear business language for non-technical stakeholders
Collaborate with external vendors to resolve incidents and support implementation of new services
Perform additional duties as required

What You Will Need

High School Diploma or GED required
5+ years of hands-on experience supporting Microsoft Windows desktop operating systems
5+ years of experience in an IT support or Service Desk role
Strong technical experience with hardware, software, patches, and system fixes
Experience working in enterprise environments with ticketing systems and incident management processes
Strong troubleshooting skills across hardware, software, and network connectivity issues
Excellent communication skills with ability to translate technical issues into business terms
Detail-oriented with strong organizational skills
Ability to work independently with minimal supervision
Ability to support on-call rotation (24x7x365 if required)
Ability to travel up to 20%

A Plus, but Not Required

Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field
ITIL Foundation certification

JOIN AN INDUSTRY LEADER! Quality First & Green Always

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

Why you’ll love working here:

Inclusive Culture: YOU Belong at Sloan

At Sloan, we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, age, genetic information, marital status, political affiliation, veteran status, or any other characteristic protected by law.

Growth Opportunities: We invest in our employees’ professional development with ongoing training and career advancement opportunities.

Innovative Projects: Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.

Compensation:

The compensation range for this U.S.-based position is $85,814.64 - $95,209.68 annually.

This position is eligible to participate in the company incentive plan. The terms and conditions of the company incentive plan will be provided to plan participants on an annual basis.

Our compensation range reflects our good faith estimate of what an ideal candidate can expect, but final agreed upon compensation will always be based on the individual candidate’s experience, skills, qualifications, and other job-related or market factors that may prove relevant during the hiring process.

Benefits:

Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
Health Savings Account (HSA): With company contributions for most medical plan options.
Financial Security: Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
Convenient Commuter Benefits: Save on your daily commute.
Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.
Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.
Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
Work-Life Balance: Hybrid Work Program to support your flexibility.
Employee Referral Program: Earn rewards for referring great talent.
Professional Development: Tuition Reimbursement Program to help you grow your skills.
Community and Networking: Join our Employee Business Groups and connect with colleagues.

We Are Proud Partners with the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

JOIN AN INDUSTRY LEADER!

For additional company information please visit our website at www.sloan.com.

We Are An Equal Opportunity Employer.

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

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