Top 7585 Software Support Jobs

Technical Support Specialist
Sheldon Manufacturing —Cornelius, OR
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
MEEVO SALON SOFTWARE INSTRUCTOR (BAYSIDE, NY)
Christies Salon and Spa —Bayside, NY
- Contract
- Mid-level
- In-person
- Communication skills
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6d
Tier 3 IT Support Technician
Bedrock Technology —Allentown, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
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Tier 3 IT Support Technician
Bedrock Technology —Scranton, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
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Tier 3 IT Support Technician
Bedrock Technology —Harrisburg, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Success and Training Specialist
SEM Applications, Inc —Oregon, MO
- $20 - $50 an hour
- Full-time
- Microsoft Outlook
- Office
- US work authorization
- 401(k)
- Paid time off
Quick Apply
7d
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
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Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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Assistive Technology Assessment Coordinator
Midstate ARC Inc —Meriden, CT
- $20 - $25 an hour
- Part-time
- Background check
- Working with individuals with disabilities
- Research
- Dental insurance
- 401(k)
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Lead Technical Support
Scaled Health —White Salmon, WA
- $62,000 - $85,000 a year
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
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Tier 3 IT Support Technician
Bedrock Technology —Binghamton, NY
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Software Implementation Trainer (Automotive Software)
Advent Resources Inc. —Fort Worth, TX
- $27 - $33 an hour
- Full-time
- Sales
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Systems Engineer (Level 3)
Parachute Technology —San Ramon, CA
- $135,000 - $150,000 a year
- Google Workspace
- Microsoft Excel
- Windows
- Paid holidays
- Health insurance
Quick Apply
Technology Integration Specialist 2
VIABILITY, INC —Holyoke, MA
- $24.76 an hour
- Full-time
- Working with individuals with disabilities
- Mid-level
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Venue Technology Supervisor
Legends Global —Wheatland, CA
- From $21 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- Mid-level
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10d
Plant IT Support Specialist
NHK International Corporation —Nashville, TN
- From $47,000 a year
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
IT Support Specialist - Level One and Level Two openings available
New Orleans Integrated Technologies —New Orleans, LA
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Software Quality Assurance position
Information Security Corporation —Chicago, IL
- $80,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Plant IT Support Specialist
NHK International Corporation —Bowling Green, KY
- From $47,000 a year
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Plant IT Support Specialist
NHK International Corporation —Franklin, KY
- From $47,000 a year
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d

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Technical Support Specialist

Sheldon Manufacturing -
Cornelius, OR

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Job Details

Full-time
$20 - $26 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Excel
Customer returns handling
Writing skills
Wiring diagrams
Electrical schematic reading and interpretation
Driver's License
Troubleshooting electrical systems
Electrical layout diagram interpretation
Computer skills
Technical troubleshooting support
Productivity software
Associate's degree
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

ABOUT SHELDON MANUFACTURING

Sheldon Manufacturing, Inc. is an Oregon-based, ISO 9001:2015 certified leader in the design and production of constant temperature equipment for the global life sciences, pharmaceutical, and industrial sectors. Since 1970, the company has operated brands like SHEL LAB, BACTRON, and Cascade TEK, providing a diverse portfolio of high-performance incubators, vacuum ovens, water baths, and anaerobic chambers. Beyond its standard product lines, Sheldon specializes in custom OEM manufacturing, utilizing advanced in-house metal fabrication to deliver precise environmental control solutions tailored to specific research and aerospace applications.

TASKS AND JOB DESCRIPTION

THE DEPARTMENT'S VISION IS TO RESPOND TO AND RESOLVE ALL CUSTOMER REQUESTS, PROBLEMS, AND ISSUES IN SUCH A WAY THAT EXCEEDS CUSTOMERS’ EXPECTATIONS, MAKES THE CUSTOMER FEEL VALUED, ENHANCES THE SHELDON IMAGE AND BRAND, AND, CRUCIALLY, PROMOTES FUTURE SALES THROUGH OUTSTANDING CUSTOMER SERVICE.

OUR IDEAL CANDIDATE LOVES HELPING PEOPLE AND JUMPS AT THE CHANCE TO SOLVE TOUGH TECHNICAL PROBLEMS. THEY CAN QUICKLY BREAK DOWN CUSTOMER ISSUES, TURN THEM INTO A CLEAR PROBLEM STATEMENT, MAP OUT A SHARP TROUBLESHOOTING PLAN, AND WORK SIDE-BY-SIDE WITH THE CUSTOMER TO FIX IT. MOST CHALLENGES THEY’LL TACKLE INVOLVE ELECTRICAL SYSTEMS, INCLUDING MOTORS, FANS, AND HEATING ELEMENTS.

Service Calls and Troubleshooting

Assist in the evaluation, analysis, diagnosis, and troubleshooting of technical equipment problems. Help the customer obtain necessary replacement parts (warranty or purchased) and provide information required to repair and resolve the problem. Verify the warranty term and document parts replacement according to current warranty replacement policy.
If onsite service is needed, arrange an on-site service call with either a third-party service company or a Sheldon employee. Follow up with the customer and service company to verify that the problem has been resolved, all parts have been returned, and the service invoice has been received.
Take ownership of customer issues as assigned or necessary and follow the problem through until it reaches a final resolution and the customer is satisfied.
Collaborate with other personnel and departments as necessary to resolve issues.
Document all aspects of every customer issue/case for future evaluation and continuity of service if another representative or department takes over the issue.
Escalate issues to management or engineering when necessary.
Train customers in unit operation when necessary.
Assist service technicians who are on-site when necessary.

Order Fulfillment

Assist customers in identifying replacement parts and pricing as necessary.
Generate orders for parts as needed, ensuring that payment or terms are transparent to the customer and that all parts are completed and accurate before releasing the order for shipment.
If parts need to be returned, complete the documentation and generate the return authorization as necessary. Verify all documents' accuracy and outline the problems and steps taken in Business Central.

Additional

Provide feedback to engineering and quality teams with information from the field to enhance form, fit, function, and customer satisfaction.
Update service documentation to keep manuals and up to date.
Assist management with reports as necessary.

Required Qualifications

Associate degree or higher, preferably in a technical field
Minimum of Two Years of Technical Support experience in lieu of degree
Ability to interpret wiring diagrams (MUST!)
Excellent telephone and writing skills
Valid Driver’s License and Motor Vehicle Insurance coverage
Microsoft Office experience (Excel, Word, PowerPoint)
Ability to perform detailed data entry while managing a customer call
Ability to travel, including internationally when needed
Continuous Improvement Mindset: Strive to improve troubleshooting and analysis skills continuously.

Bonus Points / Nice to Haves

Laboratory Equipment Experience
Ability to interpret P&ID diagrams and troubleshoot temperature-controlled equipment
Familiarity with hand tools, appliance repairs, and electrical systems
Experience with MRP/ERP/CRM software
SharePoint or Microsoft Business Central experience

Additional Details

Hourly / Full Time / Non-Exempt
Monday Through Friday
Hybrid schedule: work from home on Fridays. Potential for 2 work from home days. NO RELOCATION ASSISTANCE WILL BE OFFERED.
Once fully trained, some flexibility available for shift start/end times.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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