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Systems & Integration Manager

Lola Blankets
Remote

Apply Now

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Vendor relationship building

Full Job Description

About the Role:

We are seeking an Systems & Integration Manager to own and improve the reliability, integrity, and performance of the systems that run our business operations from customer checkout through warehouse fulfillment. This is a hands-on, high-ownership role responsible for building Lola’s order flow monitoring infrastructure from scratch, delivering new technical capabilities such as pre-sales, and serving as Lola’s internal technical expert.

This role sits at the intersection of operations and technology, so the ideal candidate has both experience in early-stage execution and best practice engineering. It will eventually sit within a centralized Tech & Systems function; but until that happens, you must be comfortable being the primary technical resource in support of Lola’s operations. This role will report directly to the Head of Operations.

Core Responsibilities

Customer Order Visibility & Management

Build and maintain visibility of Lola’s order flow to proactively identify individual anomalies from Shopify (or other sales channels) through fulfillment.
Own daily monitoring of customer order flow; investigate exceptions and escalate findings with proposed operational impact and solutions.
Own the technical investigation and resolution of anomalies, partnering effectively with internal and external counterparts to understand, resolve, and prevent recurrence.
Work with the Operations team, vendors, and others to develop SOPs for how Lola can respond to technical risks that cannot be eliminated.

ERP & WMS Vendor Partnership

Serve as Lola’s primary technical counterpart for ERP and WMS providers, while maintaining strong working relationships with all other vendors, including the Shopify webdev agency.
Partner with 3PLs to roll out and test warehouse automation software and hardware, ensuring no disruptions to customer service or changes to existing system configurations.
Partner with the eCommerce team, Shopify webdev agency, ERP team, and others to test and release new capabilities, including an improved presales capability.
Collaborate with vendors to co-create feature requests, change roadmaps, and issue resolutions; hold them accountable to following best practices and upholding SLAs.

Peak Readiness & Capacity Testing

Own technical preparation and readiness for every major sale event, including end-to-end volume stress testing, risk identification, and proactive mitigation.
Build the institutional knowledge that turns peak readiness from an afterthought into a core, repeatable process.

Systems Architecture & Documentation

Build and maintain an accurate map of Lola’s systems and order flow.
Document system behavior in a way that is accessible to non-technical stakeholders.

Continuous Improvement

Build and maintain a prioritized backlog of systems improvements – identifying structural gaps, fragile integration points, and vendor dependencies – sourced from stakeholders across the business.
Anticipate systematic risks and improvements before they cause operational problems. Evolve the technical infrastructure as Lola adds channels, products, and complexity.

Qualifications

4-7 years of experience in a systems integration, technical operations, or platform engineering role - ideally in a DTC, retail, or consumer environment.
Operator-first mindset: you understand how business value is created - by working quickly and making current systems progressively better.
Able to operate without a technical direct manager.
Shopify Plus experience – admin API, webhooks, Flows, the app ecosystem, stress testing, best practices.
Strong technical fluency – SQL, data queries, API fluency, root cause diagnosis, scripts.
AI-native: demonstrated curiosity and ability to reach better answers faster using availability AI tools (e.g., for root cause analysis, query generation, or documentation), while recognizing their limitations.
You own outcomes, not tasks.

What We Offer:

Competitive salary (commensurate with experience)
Comprehensive benefits package (health, dental, vision, PTO)
401K with company match
21 days paid vacation + most federal holidays
16 weeks paid birth parent leave; 8 weeks for non-birth parents
55% off Lola Blankets for friends and family
Flexible remote work environment
Opportunities for career growth and leadership as the company scales

Why Join Us?

Lola is at an inflection point – growing fast, adding channels, and building the operational backbone that will define how we scale. This role puts you at the center of that. You’ll be the person who builds the monitoring, the architecture documentation, the vendor relationships, and the peak-readiness playbooks from the ground up.

Apply Now

Refine Your Search

Systems Integration Manager jobs

Systems & Integration Manager

Lead Vehicle Electrical Systems Technician – Custom Vehicle Integration (2+ Years Experience Require

ERP Manager

Enterprise Imaging Informatics Supervisor

Program Manager, In-Line Amplification (ILA) Construction

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Senior Product Manager

Senior Project Manager - Commercial Millwork

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HSE Manager

Master Electrician/Supervisor

IT Application Manager

Licensed Electrical Supervisor

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EDI Implementation Lead

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