Top 77148 Tech Support Engineer Jobs

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Senior Embedded Software Engineer
NextGen RF Design —North Mankato, MN
- $100,000 - $135,000 a year
- Online Application
- 7 years
- Management
- Computer Science
- Health insurance
- 401(k)
Quick Apply
Senior IT Construction Engineer, NA
Vantage Data Centers Management Company LLC —Port Washington, WI
- $106,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
9d
Software Engineer – Embedded Linux OS & Firmware (Qt / C++)
Nuve Controls LLC —Tustin, CA
- $120,000 - $145,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior Systems Security Engineer
Modern Technology Solutions, Inc —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- 11+ years
- Disability insurance
- Health insurance
Systems Engineer
3Nines Technologies, Inc. —Oklahoma City, OK
- From $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Software Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Embedded Software Engineer III
SiOnyx, LLC —Goleta, CA
- $125,000 - $145,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Health insurance
Quick Apply
4d
Autonomous Robotics Software Engineer (Robotics / Autonomy / C++)
Advanced Robotics Group, LLC —Houston, TX
- Full-time
- Background check
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Network Engineer
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Infrastructure Engineer
Rosenberger North America —Akron, PA
- From $90,000 a year
- Full-time
- Computer science
- Computer Science
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
System Engineer-Microsoft, VM, Storage (Onsite Evansville IN)
Advanced Network & Computer Services —Evansville, IN
- $75,000 - $100,000 a year
- 8 hour shift
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Senior Network Engineer
isofy —North Charleston, SC
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply
VA-1100: Senior Biometric Software Engineer (U.S. Citizen)
Athena Sciences Corporation —Rosslyn, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
Senior Network Engineer
Quanta Manufacturing Fremont —Fremont, CA
- $120,000 - $135,000 a year
- Full-time
- Computer Science
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Development Security Operations Engineer
Next Level Performance —New Brunswick, NJ
- $45 - $50 an hour
- Part-time
- Hybrid work
- Azure
- 5 years
- DevOps
- Health insurance
- Dental insurance
Quick Apply
Platform DevSecOps Engineer (US citizen/Secret Clearance Required)
IvoryCloud —Rockville, MD
- $155,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Research
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Network Engineer (Palo Alto or Checkpoint)
Heico —Hollywood, FL
- $90,000 - $135,000 a year
- Full-time
- Computer Science
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
13d
Software Engineer - UMS
Envision Technology, LLC —Fort Bragg, NC
- Full-time
- Background check
- Computer science
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Network Engineer (Network Engineering, Associate)
The MIL Corporation —Lexington Park, MD
- $100,000 - $151,000 a year
- Weekends as needed
- Bachelor of Science
- System design
- 3 years
- Health insurance
- Tuition reimbursement

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Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

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Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

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