Company Overview
Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
Location: 3200 North Ameristar Drive, Kansas City, MO 64161
Qualifications
- Must have basic computer knowledge
- General Sports and Sports Betting knowledge preferred, but not necessary
- Must have a minimum of 1 years of cash handling experience in a work setting
- 21+ years of age or older
- Must be able to obtain a Gaming License from the MD Lottery
- Must be able to provide a high level of customer service in a very fast paced environment
- Present yourself in a professional manner
- Strong communication skills, both written and verbal
- Ability to do simple math
- Must be able to stand for extended periods of time
- Must be able to work a flexible schedule including nights, weekends and holidays.
Responsibilities
- Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
- Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
- Write Sports tickets in an accurate and timely manner
- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
- Explain wagering rules, including betting lines and odds, and procedures to guests
- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
- Greet guests in a positive, friendly manner
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Adhere to all rules and regulations set forth by MD Lottery and Fanatics.
- Become familiar with entire bet offering and be able to answer questions about the offering with confidence.
- Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
- Have a positive attitude that helps ensure a great work environment
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
- Other duties as assigned
17/hr
Location: 3200 North Ameristar Drive, Kansas City, MO 64161
Job Type: Part-time
Benefits:
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Ability to Commute:
- 3200 Kansas City, MO 64161 (Required)
Work Location: In person
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Pay: $17.00 per hour
Work Location: In person
