host/hostess

front desk agent

bartender

senior cook

sous chef

1 Hotels

Managers in the restaurant have no idea what they are doing and overwork their employees to their expense. Most days, we have no idea when we get off or what to do while the managers eat food and mingle while we sit around and wait for them. They are too busy worried about themselves that they miss out on detailed instructions of what we need to do next to close out or prep for our shifts. If you make a mistake, they hold it against you. Asking them for support is terrifying because you don't want them to keep holding your mistakes against you. Funniest part about the job is the hypocritical management that say "we are here for you and want to support you" but will condemn you and verbally attack you for asking when they are busy. They demand cooperation and respect from all of us but don't give it out themselves.

Here's a rundown of your shift.
Clock in do nothing for two hours. Before shift starts, they will drop useless fun facts that mean nothing (toxic work environment facts and interactions to keep you "engaged"). After that, it's 8 hours of four different managers breathing down your neck, but REMEMBER, when it's time to leave, these managers will be gone or on break making you stay back longer. They will keep you back at will and punish you if you do not stay.


They are very self-congratulatory. In practice, they are none of the things that they pretend to be. There is gross incompetence at every level--from the bottom to the top. Inevitably, this affects everyone who works at this place. They've only been open a few days, and turnover is already through the roof. THIS MEANS SOMETHING. THIS SHOULD TELL YOU EVERYTHING YOU NEED TO KNOW. In situations like this, the people who can do better make a quick exit. The amateurs who can't do any better, stay--because they can't do any better. They hired people who have never worked in a restaurant before--lots of them. Even if you have experience, this will inevitably affect you. The points-of-sale don't work. The hosts have no clue what they are doing and will bury you throughout the entire shift. The management has no clue what they are doing. The support staff do not support. It's the stuff of nightmares. As a server, you have the pleasure of navigating all of this for about $50/day. The Boka team actually has a decent grip on things.  Those people are professionals. But none of them are running the place on an ongoing basis. The Starwood/Treehouse F&B team is just embarrassing. They don't correct problems. They defend them. They justify them. So let me save you some time. You can do so much better.

What is the best part of working at the company?
Best part of working at 1 Hotel Brooklyn Bridge: honestly, the location. The views from the waterfront are beautiful and hard to beat. Beyond that, I personally didn’t find many standout positives in my experience.

What is the most stressful part about working at the company?
Most stressful part of working at 1 Hotel Brooklyn Bridge: in my experience, it was the lack of strong leadership. Management didn’t always set the example or provide the direction needed, which at times made the environment feel discouraging rather than supportive.

What is the work environment and culture like at the company?
Work environment and culture at 1 Hotel Brooklyn Bridge: in my experience, it often felt immature and cliquey, similar to a high school environment rather than a professional workplace.

What is a typical day like for you at the company?
A typical day at 1 Hotel Brooklyn Bridge often involved managing stress from workplace drama and navigating distractions, which could make it challenging to stay focused and productive.

A typical day at work would be going through the arrival list. Preparing all VIP amenities and rooms to be ready upon arrival. Going through the inactive account balances and charging guests correctly. Figuring out guests concerns as far as room moves, charges on guests account, making reservations. I defiantly learned a entire new side of the hospitality world. Dealing with guests concerns and being able to open a new property. Management is extremely helpful and hands on with assisting all team members pushing them to strive to higher goals. The hardest part of the job would definitely trying to please every guest. The most enjoyable part of the job is making the guest you were helping happy and being able to provide them with fun memories with family at the hotel.

Staff are like family. I love that everything is based around environmental sustainability. Most leaders are approachable. It’s high volume so usually always busy. Opportunity to make upsells on rooms but this is not guaranteed. The food they give you is delicious. They offer thoughtful touches to their work culture, like an internal Instagram where you can share things within the worldwide 1 Hotel community, sometimes they have raffles, and special treats for holidays. Although I no longer work here (pandemic related), I truly cannot complain. It just got so busy sometimes with a line out of the front door, but at least you know there is job security :)

Very good place to work in. Colleagues and management were very respectful with one another and the culture was very diverse but welcoming all together. Compensation and benefits were better than most and it supported a work/life balance. The company is very geared towards sustainability and eco-friendly practices which makes it a very healthy and safe working environment.

Everything to Guest & Employee's for most part is FALSE ADVERTISEMENT, it's a lure to the most regretting situations & encounters I have ever had in my life. You will start to question your own sanity when your years of experience in your field is questioned by unexperienced personals who don't take the time to know you. Favoritism, Gossiping, Slandering, is Guaranteed Here and No Room for growth for those who are not part of the high school click. If you're beyond what they can comprehend then expect to be lied and hated upon. GOD KNOWS & WHATS LEFT IN THE DARK ALWAYS COMES TO LIGHT!

One of the reasons this place runs so poorly is the management. In many restaurants--certainly the best ones--the management participates in the functioning of the restaurant. They consider themselves part of the staff. They run food and beverage. They assist with anything that needs attention. Not this place. They stand there looking grim, simply watching the staff, while looking like they don't want to be there. Or they sit somewhere with their laptops open, working on anything but the functioning of the restaurant. They have no initiative. The training is mediocre. Earnings are awful. Hard pass.

Eco-Friendly everything! The kids camp was wonderful and everything was green initiative led. The kids and I played water games, board games, we had interactive presentations come from the Frost Museum, scavenger hunts, holiday parties, and so much more. The room even had a rock climbing wall! My overall experience with management was very pleasant. Flexible and adaptable was the team motto across all departments. My only negative was parking was street or garage only which adds up. However the city bus routes and uber's are quite easily attainable.

Great culture at the 1 Hotel! They have a company ethos that is kind, humane, and  VERY eco-friendly. Managers are kind and supportive. Everyone is paid their worth. Benefits and perks are good. Not too much physical labor.
The only bad thing about this job is the parking. There’s no employee parking on-site. If you drive to work, you’ll need to get a spot on Pine Tree Drive. About a 8min walk to the hotel, and you have to continue to update your parking payment on the pay-to-park app for Miami Beach. It’s worth it, though! Gorgeous place to work, beach views, really nice people, and the money is great. Recommended!

Top Job Titles	Average Salary
Host/hostess 55 salaries reported	$25.37 per hour
Front desk agent 29 salaries reported	$30.20 per hour
Bartender 20 salaries reported	$25.42 per hour
Senior cook 48 salaries reported	$30.11 per hour
Sous chef 31 salaries reported	$86,391 per year

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