retail sales associate

territory manager

merchandiser

ambassador

market manager

2020 Companies

When our team first learned we would be transitioning from one company to another, there was a lot of uncertainty. Change is never easy, especially when it impacts not only your own career but also the people you lead and care deeply about. Questions around pay, benefits, systems, expectations, and culture naturally created fear and anxiety across the team. As a leader, I felt the responsibility of helping my team navigate those unknowns while trying to understand them myself.

What stood out to me throughout this process was how 2020 Companies approached the transition. Rather than leaving us to figure things out on our own, they provided support, communication, and resources that helped ease many of the concerns we had. The onboarding process, leadership accessibility, and willingness to answer questions made a significant difference during what could have otherwise been an overwhelming experience.

As a leader, 2020 Companies has empowered me to lead authentically. I've been encouraged to build a culture centered around accountability, recognition, and connection. I have the flexibility to create meaningful team engagement opportunities, foster collaboration across regions, and develop individuals not just for success in their current roles, but for future leadership opportunities as well. I truly feel trusted to lead my team in a way that reflects both the needs of the business and the people behind the numbers.

For my team, 2020 has created an environment where they can be heard, supported, and challenged to grow. The expectations are clear, the tools are available, and there is a genuine investment in helping people succeed. Whether it's through training opportunities, leadership development, or simply having access to leaders who are willing to listen, my team has felt that they matter.

Success at 2020 Companies requires a few key things. First, adaptability. The retail landscape changes quickly, and those who thrive are willing to embrace change and seek solutions rather than focus on obstacles. Second, communication. The most successful team members and leaders are proactive, transparent, and collaborative. Third, ownership. Taking accountability for results, following through on commitments, and continuously looking for ways to improve are critical. Finally, caring about people matters. Behind every metric and report is a person, and investing in relationships ultimately drives stronger performance.

Reflecting on our transition, I can honestly say that many of the fears we had did not become our reality. Instead, we found support, opportunity, and a renewed sense of purpose. 2020 Companies helped transform what initially felt like a daunting change into a fresh start filled with possibility.

I am incredibly proud of my team for embracing the transition with resilience and professionalism. I am equally grateful for the leaders within 2020 Companies who took the time to guide us, advocate for us, and ensure we had what we needed to succeed.

Transitions reveal a lot about an organization. They show whether people are treated as numbers or as individuals. In our experience, 2020 Companies demonstrated that people matter. For that, I am thankful, and I look forward to continuing to grow alongside a company that has empowered both me and my team to be our very best.


A typical day at work:

 A typical day involves long stretches of low foot traffic combined with constant pressure to perform as if traffic were high. Expectations change frequently, communication is inconsistent, and much of the day is spent reacting to leadership messages rather than following a clear, stable plan. There is a heavy emphasis on metrics without enough consideration for market realities.

What you believe you learned:

I learned how to stay resilient and self-directed in an unstructured environment. I strengthened my ability to manage stress, prioritize customers over noise, and operate independently without much guidance. I also learned how important leadership alignment and clear expectations are to employee morale and performance.

Management:

Management is inconsistent and reactive. There appears to be misalignment between different leadership levels, which creates confusion and tension for frontline employees. Feedback often feels transactional rather than developmental, and communication can come across as abrasive rather than supportive. While some leaders genuinely try to help, the overall structure undermines their efforts.

Workplace culture:

The culture feels high-pressure but poorly supported. Engagement is expected, but psychological safety is lacking, which discourages honest communication. Team collaboration is talked about often but not meaningfully modeled or reinforced. Burnout is common, and it’s clear many employees are operating in survival mode rather than growth mode.

The hardest part of the job:

The hardest part is balancing unrealistic expectations with limited control over traffic, staffing, and market conditions. Employees are often made to feel personally responsible for factors outside their control, which becomes exhausting over time.

The most enjoyable part of the job:

The best part of the role is working directly with customers and helping them find solutions that genuinely fit their needs. Building rapport and problem-solving on an individual level is rewarding, and the role attracts capable people who want to do good work. Unfortunately, the environment doesn’t always allow them to thrive.


The Seasonal position required I review 550 pages of job, client and company policies and procedures, that an employee apparently doesn't get paid for.  Then, you learn electronic-specific training, so it helps if you already have experience in the electronics industry.  You will get training on specific features of new models, but you still need to know the basics & components of the electronics.  Some of the test questions had errors, so you can see the correct details in the training, but the test questions sometimes don't have the correct answer.  So, just roll with it. 

I was required to receive calls, text messages and Teams chats well before and well after my shift, including days/nights on my days off work.  So, 2020 Companies require you agree to a policy that you won't "work off the clock," but then say you are required to acknowledge your peers' posts, text messages or calls realtime, within seconds or minutes, even if it is well before or after your shift.  This is how they operate, so you just need to deal with it.

They seem to treat seasonal employees as an afterthought.  For example, they overnighted a box that had a lanyard with the client's logo on it--but no badge.   
 Also, per the Chat in Teams, a few of us didn't have any way to clock in, because the software didn't work because the retailer had very poor cellular, or WiFi service, and the software took quite a bit of bandwidth.  They didn't have any other way.  I anticipated these type of processes/communication would be routine & accurate in a large company.

That said, I really loved working with the customers, and the electronics themselves were good quality & easy to sell.  I also loved the retailer & the other staff in the electronics department.  It's a good feeling to end your shift and have all the dept. employees treat you like a good friend.  

However, I found 2020 Companies employees/managers to be unprofessional, and give out a lot of bad advice in dealing with customers and sales.  So, as a seasonal employee, it's best just to get through the project and not say anything.   You likely will have great customers, and retailer department staff who are very easy & enjoyable to work with, so I would suggest focusing on that.




A Typical Day at Work
A typical day is fast-paced and people-focused. Much of the time is spent in-store supporting customers, training associates, building relationships with store leadership, and ensuring our product displays and messaging are on point. There’s also time dedicated to tracking performance, reviewing sales data, and aligning with leadership on goals and execution priorities. No two days are exactly the same, which keeps the role engaging.

What I Believe I Learned
I’ve learned how to balance strategy with execution. The role has strengthened my ability to build relationships at multiple levels — from frontline associates to senior leadership — while staying accountable to measurable business results. It’s also reinforced the importance of adaptability, communication, and staying solution-oriented when challenges arise.

Management
Leadership sets clear expectations around performance and accountability. There’s an emphasis on ownership and results, but also access to leadership when guidance is needed. Feedback is direct, and strong performance is recognized. The environment encourages initiative and rewards those who step up.

Workplace Culture
The culture is competitive, performance-driven, and team-oriented. There’s pride in winning and delivering results, but also a strong emphasis on supporting one another. Recognition programs, contests, and development opportunities help keep morale high. When communication is strong and alignment is clear, the culture feels empowering and collaborative.

The Hardest Part of the Job
The hardest part is balancing multiple priorities at once — sales goals, relationship building, operational execution, and administrative requirements. Retail environments can also shift quickly due to labor changes, competitive activity, or customer traffic trends, so staying agile is critical.

The Most Enjoyable Part
The most enjoyable part is seeing measurable impact — whether it’s helping a customer find the right solution, developing a team member who steps into a leadership role, or watching a market hit and exceed its goals. The relationships built along the way and the shared wins make the work meaningful.

I get the opportunity to come in and work side by side with Retail Sales Associates at my Best Buy location. This typically includes raising awareness of the Samsung brand in Cell Phones, Tablets, Wearables, and Windows PC's, which means I get to work alongside, support, and train RSA's in the computing and mobile departments. The trainings I receive from Samsung and 2020 Companies, I am able to apply to my role and also train out to the RSA's on the sales floor.

My time spent with 2020 Companies so far has honed my leadership and training skills, and given me confidence to flex my abilities, as well as a desire to go above and beyond what my day-to-day responsibilities require of me in my role. This has included collaborating with RSA's, other Samsung Experience Consultants, and non-Samsung affiliated vendors within 2020 Companies.

Management teams are great, and the structure is very straightforward. I have had absolutely zero moments of tension or conflict with my current leadership team, on the Samsung side or the 2020 Companies side. Leadership is there when you need them, and they encourage you to do your best, to be creative, and to be a team player.

The workplace is vibrant and diverse, with people from all different backgrounds working together in a very team-oriented fashion.

The hardest part of the job can be the days when traffic is slow and there isn't much going on, so you have to find ways of being productive. This is rarely the case, thankfully, and there is always something to do, but sometimes those low-interaction days can be a little frustrating.

By far the most enjoyable part of the job is getting to work alongside the RSA's in Best Buy, fostering friendship and leadership skills. It can also be fun to get together for regular Microsoft Teams Meetings with the SEC's in our district to catch up on where we all are performance-wise, trainings, and friendly competition.

✅ Quick video version available here:  https://youtu.be/2Nd62-UkZ2o?si=LAdD-i5LkHQUw2vE

This job is what you make of it. If you want to coast or be handheld, you’ll hate it. But if you want to lead, serve, and grow relationships—this is the best job you’ll ever have.

I serve as a District Sales Lead over 16 stores, representing HP. A typical day includes coaching reps, connecting with managers, cleaning up displays, helping customers, and creating environments where both people and relationships can thrive.

The work is flexible, but it’s not aimless. I set my own schedule, plan my own district strategy, and take full ownership of how I train, how I serve, and how I drive results.

Leadership doesn’t micromanage me. In fact, they’ve genuinely listened when I’ve given feedback on company systems, training methods, and field execution. I’ve had conversations directly with VPs and marketing leads, and they didn’t just smile and nod—they took notes.

What makes this job different is the people. You’ll meet associates struggling with depression, others flying high on life, some battling addiction—and every one of them is someone you get to support. You’re not just training people on how to sell products. You’re building relationships that matter.

I was hired as part of the Samsung field team which, to my understanding, is their biggest client. I really felt like they're on-boarding was a great experience. They have a training structure laid out very well for you and, you get to build many good relationships with Samsung, 2020 companies, and a variety of companies that you visit in store. 

The expectations from 2020 and Samsung are very clear and easy to obtain. They give you all the supplies/tools/assest that you will ever need to be successful in your role plus some. I didn't feel pressured to be held accountable to the job expectations for the first few months as I was learning how to do the job. 

The culture is awesome, I've never had a job before where I get along with EVERY team member and leadership. Since they service so many clients, the opportunities seem endless for advancement and lateral moves. 

Honestly, my only complaints are
1. It took over a month to get all the assets and logins I needed to fully do the job and access reporting, although that isn't necessarily 2020s fault because it was the Samsung asset & logins that I had to wait for. 
2. Sales reporting is only updated once a week (not the end of the world)
3. Sometimes you don't get your bonus structure for the quarter until it's half over (but it doesn't change too much from each quarter)
4. Quarterly bonuses don't get paid until the end of the next quarter

The hardest part of the job for me is meeting the weakly goal of retail hours (time in-stores). There can be a lot of travel time depending on the territory you cover, and I feel like you aren't alloted enough admin time each week. 

The most enjoyable parts of the job for me are:
1. You are able to dictate and manage your schedule and what you do without being micro-managed. 
2. They are very flexible and support a healthy work/life balance and families 

Day-to-day life outlook ideally focuses on driving at an average of 20 to 30 businesses a day. Visits also include small to medium business owners with some exception of visiting most commercial companies or even on occasions of name brand companies such as T-mobile, Cricket, or boost mobile.  

Hours scheduled are normally your typical 9 A.M. to 5 P.M. Monday through Friday. The position requires you to have your own vehicle & able to work starting from either 9 A.M. or 10 A.M. 

Position focuses on educating clients & their employees of accessible services and resources. The purpose of this position is delivering value to clients to establish a warm relationship & collect feedback, statistics, service, or implementation that may help their business in the near future. 

The position's most difficult part of the job is driving for a long periods of time or speed issues with sales force despite the circumstances where even if there is 4 bar signal, it tends to lag. The position is only difficult if you lack the confidence to engage verbally with clients or not being prepared if the client may or may not express a bitter service or past experience - empathy and consulting are the key to success to aiding client's relationship with said brand major company. Remember, the position is about helping businesses. 

The most rewarding thing about the job is making a difference; driving traffic, resources, engaging in a rich diverse of all businesses of many different people. Open ended questions and listening are core key values to helping businesses owners to achieve one goal; to help grow their business.

Working as a Field Sales Manager through 2020 Companies has been a distinctly mixed experience, balancing excellent foundational perks with deeply frustrating day-to-day management. On paper, there is a lot to appreciate about this position. The pay is genuinely good, offering a highly competitive compensation structure that properly rewards the demanding nature of field sales. Furthermore, 2020 Companies itself is a solid organization. They provide reliable administrative support, clear structures, and prove themselves to be a genuinely good company to work for on a foundational level.

However, the reality of the daily operational environment tells a very different story. The primary issue lies squarely with the leadership team that answers directly to Samsung. Unfortunately, this specific layer of management cultivates an environment that is undeniably toxic and heavily reliant on aggressive micromanagement. Instead of empowering Field Sales Managers to drive retail excellence and manage their territories effectively, leadership constantly hovers, nitpicks, and creates unnecessary high-stress pressure over minor details.
The constant scrutiny and top-down dictation stifle autonomy and severely damage team morale. You are expected to execute at a high level, yet you are rarely trusted to do so without someone constantly looking over your shoulder and questioning your methods. If you are someone who can completely tune out a toxic management style and focus solely on the financial benefits, this role is lucrative. But be prepared: while 2020 Companies provides a great financial foundation, the Samsung-aligned leadership will test your patience and boundaries every single day.


I’ve had the opportunity to work with this company part-time over the past few months, and overall, my experience has been positive with some areas for growth.

The leadership team is professional and respectful, and it’s clear that there is a strong foundation in place when it comes to company values and direction. I’ve appreciated the supportive tone and the emphasis on culture, which makes it a comfortable environment to be part of.

At the same time, my experience has been somewhat mixed in terms of workload and engagement. As a part-time employee, there have been periods where I’ve felt underutilized and would welcome more consistent opportunities to contribute. I believe there is untapped potential in leveraging team members’ skills more fully, especially for those who are eager to take on additional responsibilities and grow within the company.

Communication and coordination could also be strengthened to ensure that all team members feel informed, included, and aligned with ongoing initiatives. Even small improvements in this area could make a meaningful difference in overall engagement and productivity.

That said, I truly respect the leadership and the direction the company is heading. With more structured opportunities for involvement and clearer pathways for contribution, I believe this could be an even more rewarding environment for employees at all levels.

I’m grateful for the experience so far and would welcome the opportunity to continue growing with the company while contributing more actively where my skills and experience can add value.

Top Job Titles	Average Salary
Retail sales associate 12 salaries reported	$12.74 per hour
Territory manager 12 salaries reported	$19.71 per hour
Merchandiser 2 salaries reported	$19.00 per hour
Ambassador 38 salaries reported	$50,724 per year
Market manager 11 salaries reported	$19.09 per hour

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