caregiver

in home caregiver

personal care assistant

care manager

home health aide

A First Name Basis

I have worked in healthcare for well over 5 years, and I have never quite experienced anything like this company. During the hiring process, I felt that this company was very kind to their employees and really gave into the the mission of helping out those who needed care in their homes: the elderly, immunocompromised individuals, people with special needs, etc. I was hired to be one of the Care Managers and I believed in my role to best assist my company in finding great caregivers to help others in their homes.

The first off-putting occurrence was knowing that pretty much anyone can get a job as a caregiver--as long as their background was *mostly* clear and their drug screen was good, they were in. Now, this is a bit strange because we were hiring for individuals to go into people's HOMES. Therefore, you need to be a bit picky in the hiring process because you don't want to be liable for a complete lunatic going in someone's house. AFNB was not picky... at all.

Next thing was.... COVID-19. Now, this company is non-medical so they did not provide gloves nor masks initially (even prior to the pandemic). It was a hard fight to get the people that make the decisions to see that we should make some policy changes (even temporary) just so our caregivers feel safe and secure in the homes. I understand that everything is on back order, but at least make the initiative and don't have an attitude towards spending money on PPE for your caregivers. They do the jobs you wouldn't. Take care of them.

Speaking of taking care of your caregivers, I firmly believe that AFNB does NOT do that; one day, I was speaking to one of my caregivers and she informed me that her father had suddenly passed away. Shocked and saddened, I reached out to my manager in hopes that we could send her some flowers or something to show our sorrow for losing her father. My manager's response, "Well, we usually do that for caregivers that have been with us for a while--like a few years. And money is tight right now." The bouquet of flowers was $25. What. The. F***! These girls make so little and do some really hard work and we can't even send a grieving girl some flowers?! GREED.

When I was terminated, I walked into the office and sat at my desk with my Area Manager in the next room. I tried to sign into my company login, yet it wasn't letting me, so I informed her that I was unable. She goes, "Hmm... let me see." So, I wait about three minutes and she comes in and says, "Okay look, we gotta talk. So, with the way things are going right now, (Owner) wants to get rid of this position." I look at her, AFTER I HAD DRIVEN TWENTY MILES TO WORK, and asked her, "When did you find this out?" and she looks at me and says, "That doesn't matter," and I say, "Yeah well, I drove all the way here and this is what you tell me." I was hurt mostly because I feel as if there's a WAY of doing things. Pull me aside, thank me for the work I have been doing, and then POLITELY let someone go. This was absolutely disgusting and downright trashy on her and the company. I proceeded to turn in my company phone and keys and wish her well.

I sincerely hope the next person in this role gets treated better. I hope that the company learns that their caregivers are not just numbers, but they are people too that deserve to know that their management is on their side. We can flatten the turnover rate with caregivers if we have people in management positions that care. I cared and I know that those under me knew that.

What is the best part of working at the company?
Compensation/ Benefits, Having several Departments/Teams to help the Care Managers

What is the most stressful part about working at the company?
Work / Home Life Balance is the worst, Upper Level Management is seriously disconnected from the routine and difficulties of Care Managers, SR Care Managers and Area Managers

What is the work environment and culture like at the company?
Most Area Managers are great. Almost all the Care Managers are excellent at what they do and they strive to do their best!

What is a typical day like for you at the company?
MICROMANAGED: Your Regional Manager’s 7-step program for Area Manager Failure
Area Manager
1. Constant second‑guessing that undermines your ability to do the work
Tasks you’ve handled for years suddenly require approval at every step. Decisions you used to make independently get overturned without explanation.
2. Moving goalposts and unclear expectations
A micromanager often changes instructions mid‑task or criticizes you for following the exact directions given earlier. This creates a no‑win environment where you’re always “wrong” no matter what you do.
3. Instead of collaborating, the manager may take over your responsibilities entirely or make choices without consulting you, then hold you accountable for outcomes you didn’t control.
4. Excessive monitoring that signals a lack of trust
Frequent check‑ins, surprise audits, or demands for detailed updates can create pressure and anxiety. It can also slow down your work, making it look like you’re under-performing even when you’re not.
5. Negative narratives forming behind the scenes
Micromanaging leaders sometimes document minor issues, reinterpret normal mistakes as major problems, or frame your attempts to work independently as insubordination. This can build a paper trail that paints an unfair picture.
6. Stress and burnout affecting your performance
When you’re constantly scrutinized, it’s easy to become less confident, less efficient, and more stressed. Ironically, the micromanagement itself can create the performance issues the regional manager then uses against you.
7. A final decision that feels sudden — but was building for a while
By the time the job loss happens, the regional manager may have already shaped the narrative, leaving you feeling blindsided even though the pattern had been unfolding for months.
So micromanagement often stems from insecurity, lack of trust, or pressure from above. But when a regional manager does it, the power imbalance is so large that employees have little room to push back or seek support. I watched this happen to my co-worker....I’m sure I will not be far behind.
Hey AFNB- Look into this before more great employees are lost!

This place is great when you first start but after a while everything changes. There's lots of favoritism from the staffing directors and the CEO never knows what's going on in the staffing department, so if you have an issue you cant take it to him because he doesnt know what's going on anyways or how long it's been going on. 
The director makes tons and tons of promises and never follows through with them so if you get told something dont expect it to happen. You'll get hired for a specific schedule but dont expect it to be the same one 3 months later. Schedules changes are made constantly and only the favorites of the director get the favorable schedules. Like weekends off, and decent hours. You'll constantly be asked to work overtime but once you start doing overtime and covering for people it no longer becomes a favor and its expected. If you don't have a life and all you want to do is work, and you love drama and favoritism and low pay then go for it. No one can make a life off $11 an hour. And getting a raise is like pulling teeth from a gator. 
Oh and dont forget all the disrespect and high school drama. Theres a lot of that too. It's honestly the most miserable place to work. Nothing ever gets fixed when you have problems, you'll be singled out for all kinds of things, you'll be personally attacked, everyone talks behind everyone's back. You literally cant trust a single soul in that office. But if you keep to yourself and just do your job, then you get attacked for having a bad attitude. 
The CEO is a great guy though! And some of the care managers are pretty cool and easy to get along with!

Also something you dont know about, the entire company is in Lousiana except the staffing office that's  in Utah. So all your insurance is Lousiana insurance and dont ever count on meeting the care managers or even the rest of the company. Payroll, Office managers, caregivers, they're all in Louisiana. Oh and there is no HR person they got fired and no is coming in to replace them so if you have problems just keep it to yourself. This whole place is just fake and shady.

What is the best part of working at the company?
I guess the distance it is from where I live.

What is the most stressful part about working at the company?
I recently worked for this company as a PCA and my experience was very challenging due to a lack of structure and support. There was little to no clear outline of responsibilities, which made it difficult to understand expectations from day to day.

In my case, the role quickly turned into full household management rather than personal care. I was expected to handle constant cleaning, laundry, and other tasks that went beyond typical PCA duties, without additional guidance or support.

There was also no on-site assistance or follow-up when issues arose. I often felt like I was left to manage everything on my own, including difficult client interactions. Expectations could change frequently, and there was pressure to meet very specific standards without clear communication.

Overall, I would recommend that the company provide clearer job descriptions, better support for caregivers in the field, and more structure to ensure both employees and clients have a better experience.

stressful, nothing, horrible. not trained properly as an employee should be,  having all of these teams and no one can give you a straight answer, some upper management does not know how to talk to employees some talk to employees as if they are children, my hardest part of my job was dealing with some upper management attitudes, did give employees  & clients a christmas gift to show appreciation bath & body work hand soap & some peppermint candy, former owner always gave gift cards for christmas & never left anyone out, always have a plan B because your job is not safe at all they will let you go with no problems, no explanation, no nothing I have seen it with my own eyes,  I didn't learn anything that I didn't already know, work place culture, didn't make new comers feel comfortable to be there, most enjoyable part of my job was the day i walked out of that door & glad I did, having a piece of mind is worth it all.

What is the best part of working at the company?
Honestly, the was no best part. The company is disorganized and cares more about get and holding hours than the care of clients and employees .

What is the most stressful part about working at the company?
Everything about this job is stressful. From work with direct management to working with others in  different departments. You can’t finish one task without being bombarded with more. The phone rings constantly and is another hindrance that gets in the way of completing task. Other departments transfer calls that they can handle but don’t want to basically so they pass it off. 

What is the work environment and culture like at the company?
The culture is fake. They smile and laugh with you only to use you for what they want and when done using you up, they treat you like nothing. The environment is high stress and tense. 

What is a typical day like for you at the company?
Chaos. One word to that sums it all up.

Working here has been one of the best experiences of my career. This company fosters a positive and supportive environment that truly values its employees. From day one, I’ve felt welcomed and appreciated, which is a testament to the inclusive and encouraging culture that permeates every level of the organization. One of the things I enjoy most about my job is the sense of teamwork and collaboration. Everyone here is genuinely committed to helping each other succeed, and that spirit of camaraderie makes coming to work each day something I look forward to. The leadership is approachable and always open to feedback, which creates a strong sense of mutual respect and trust. In short, this company stands out as a place where people are treated with dignity, given the tools they need to succeed, and encouraged to be their best selves. It’s been a pleasure to be a part of such an amazing team, and I’m excited about what the future holds here!

The job is not stable enough. youre not assigned a certain patient/family like i originally thought. in order to work its a first come first serve with a bunch of different clients.  you can pick up some shifts but they arent long enough or many of them to work a full 40 hour week. i do not recommend this job for anyone unless youre ONLY looking for part time work. Being in the homes is easy enough, i was able to get through 9 months of college due to how much down time we have with the clients. Ive had a lot of complaints from clients themselves stating "they never know whos coming" because anyone in this company can pick up their shift and it could be multiple people a day coming in and out of the clients homes. 
The companys doesnt really check in on your or your patient and the progress that is made. for the most part they leave you and your client alone. seems a bit odd to me due to the fact that ANYTHING could happen ie someone falls down or put in hospital ect, and the company would be totally oblivious unless told in some "notes" 

Management was more interested in how many calls could be made instead of being professional and focus on doing the job right & they had clearly had favorites if they had family or friends there and others have the magnifying glass set on them which makes the job 10 times more stressful and at the end a bunch of things were added on as things I wasn’t doing that I had never got a warning about until that day while everyone else was allowed to act loud and crazy when phone calls were happening but as long as they got their numbers of calls up so they can show the higher ups which seemed to be very clueless as to how things really were happening 

I enjoy working for this company for many reasons. The CEO and COO all play a big role in our daily task. Anytime you need help or more understanding they are willing to help. There is a big team that backs each person up and assist in the all job duties, so even though we are multitasking and fast pace, we are never alone. The company is constantly growing and makes everything work your while knowing it has stability. One thing about this company, we always trying to work smarter and not harder. If there is a simpler way to do something they are all ears and will take things into consideration. We strive to be the best that we can be and it truly makes a difference when you are in this field and tryin to help others

Top Job Titles	Average Salary
Caregiver 132 salaries reported	$11.14 per hour
In home caregiver 57 salaries reported	$11.20 per hour
Personal care assistant 46 salaries reported	$12.15 per hour
Care manager 38 salaries reported	$17.32 per hour
Home health aide 30 salaries reported	$11.39 per hour

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