pest control technician

customer service representative

pool technician

irrigation technician

outside sales representative

ABC Home & Commercial Services

Met some great people and made great friendships with people, but the negatives highly outweigh the positives.
Positives: I enjoyed manipulating the schedule & making something work to get customers in ASAP. People constantly came to me for help with the schedule. 
I loved my team & how we worked together to make things happen & would communicate with each other. Most of the departments do not operate this way, though they like to advertise that they do.
Nice perks associated with the job (free or discounted Gold's Gym & Sam's Club membership, discounted services, fun competitions and/or office events for fundraising and holidays)

Negatives:
Parking lot is atrocious 
Would go to HR for problems, was told it would be handled/looked into, pulled aside by manager/supervisor the next day & hear my exact words used to describe issues I brought up. No anonymity 
Several people have been bullied/pushed out to the point of quitting & it's all swept under the rug or ignored. Gossiping & rumors run rampant.
Lack of communication. Things would rarely be communicated between departments, so misinformation would be spread and lead to frustrating situations or customers. 
Favoritism & double-standards. Many people could get away with things (not taking calls/completing call lists, taking long lunches/breaks) and wouldn't have anything said to them (friends with supervisor/managers) but then others would be getting in trouble for doing the exact same thing. 
Customer clientele is not worth dealing with for the little you are paid. All they have to do is yell & scream enough at the CSRs and/or techs/supervisors and they'll get their way. Most of the customers need to be fired for treating the staff the way they do--some accounts are noted to not send people of a certain race and/or gender. No company needs customers like that.
Little-to-no advancement unless you're buddies with higher ups.
Job security is good though, since turnover is so high (techs & CSRs drop like flies) you'll always be guaranteed a job position.

Only work here as short term. Pay will be about 1500 bring home 2/weeks for awhile After testing and some years you can make about 2200-2500 but will be working alot. You are charged for phone, uniforms, and a small gas charge out of each check. You will  not be compensated for meetings, CE time every month at office, or any other required work outside of applying pest service. It is production pay. There will be about 10 hours unpaid time each month on average. Organization is a massive issue here especially with routing. Also, it is family owned so be prepared to walk on eggshells. There are people there that have worked there a long time but this is a mistake. The retirement is .25% on the dollar up to 6% never heard of anything that low in my life. The health coverage is through an unknown company called 90 Degrees for a single individual the deductible is 6500 a year and about 105 for premiums. The family is over 12k and 400 or more a month.  As far as vacation, PTO, holiday pay, and sick time HA! 3 days your first year and it's only paid at minimum wage. After the first year it goes up to your average production expect around 18 hr for 8 hrs. It is all rolled into one PTO code. It takes many years to even get a full week PTO. Holliday pay is paid at minimum wage if you work the day of. and only like 3 days are actually considered. As far as equipment and vehicles. New trucks and equipment is top notch. You will have a 2 way facing dash cam and an app that tracks EVERYTHING! The company will charge you for anything, and there isnt a protection for you here. so dont make any mistakes. They are family owned so the customer is right no matter what. The turn over rate here is very high. Was there 2 years saw soooo many people leave from high management to techs. Everyone in my hiring class was gone within a few months. It is a very easy low stress job. But make it short term to collect cash until you find something better TRUST ME!!!

Good company to work for coworkers are nice and most managers are pretty cool. Pay is pretty good, but with inflation of everyday living going up all positions should at least get a 2% bump up in commission. Life/work balance is good most of the time, but it can waiver depending on how many employees are hired at the time because even if you are assigned to an area you will be called to fill in if someone else quits or gets fired. You have a few managers that micromanage and are too uptight about little things that other companies wouldn't think twice about and it gets annoying. Also, they make you kiss azz to the customer just to keep them even if the customer is in the wrong or rude to you. It sucks because sometimes a customer is wrong or rude and they just need to be let go and there doesn't need to be a long discussion about it. There are bad people in this world, end of story so stop trying to force it to work. A happy life is a long healthy life and to purposely push to keep rude or bad customers just because you don't want to lose any for the numbers has probably become the worst part of the job now because it adds stress every time you gotta pull up to that location. After all, you know what's coming.

Honestly, this is a great job. The pay is very good. You can request to be hourly but most of us are paid commission but unlike other companies, you aren’t forced to lie to sale work. We have plenty of customers due to it being a big pest control company and you’ll make a lot of money if you just show up with a smile on your face. There is also a bonus at the end of years depending on how good the company did and it’s pretty nice!!!

Benefits are outstanding. Especially for a family owned company. When you interview with the company, ask for the benefit guide. 

They’ll say hours are 8-6 but usually at 6pm, I’m taking my kids to extracurricular activities. There are days where you get behind because you run into something on a job or you pick up an extra call but those days are very very rare.

For the most part routing is descent. There are days where there are customers with preferred times which can screw up your perfect routes but it’s not the end of the world.

Company isn’t perfect. There will be times where they come up with some new policy or have some demand just like any other company. On the other hand, I’ve never been denied any pto. The pay is good. You get your own work vehicle to take home. Hours are good. 

The company used to have a strong, family-like culture, but that has faded since the founder retired. What was once a people-first environment is now focused mainly on hitting revenue targets, with little thought given to limits or long-term stability.
Splitting the company into five branches has weakened the sense of connection among employees. Out of the five branch managers, only two seem to lead well. The others often ignore their technicians, who are overwhelmed with work, while they stay in their offices and criticize others instead of helping.
Team communication has also gone downhill. Group chats are filled with off-topic or unhelpful messages from both technicians and managers, with no clear guidelines in place.
These changes have had a negative impact. Long-time employees who were once committed to the company are now leaving, no longer feeling like they belong. The company may have been trying to improve things, but in changing what wasn’t broken, it has lost many of the strengths that made it successful in the first place.


Get to work turn on my phone to accept incoming calls. Help techs that have questions about their routes and get them out the door asap. Get to work on the routes and answer phone calls. If you like working with customers and actually care about them, this is a great job. I have learned more about pests than I ever thought I'd want to know or need to know, but I like what I've learned. Management... they've gotten worse over the years. The head honcho has the best of intentions by making the changes they've made, but he doesn't see how it effects the little people. Some departments have supervisors that care and others can care less. Co-workers are amazing. I have never worked at a company where everyone gets along as well as people seem to here. The camaraderie is out of this world. I would say the hardest part of my job is the multitasking. You have to be able to do at least five things at the same time especially if you're a route manager. I like that I get to help people. My co-workers are another perk of the job.

The most toxic work environment I have ever been a part of.  Constant backstabbing, gossiping and manipulation, and this is from a primarily male staff.  There are some amazing people there, but they cannot overcome the nightmare that is ABC Home and Commercial services.  The turnover rate is the highest I have ever seen at any company, and it is for a reason.  They actually have an unwritten policy about reducing staff at the end of the season.  Ownership is not supportive, they believe in cutting cost at all times.  You will be asked to cover other departments work, instead of having them accurately staff.  Quality is not their brand, it is about trying to squeeze as much as they can into the smallest of holes.  This is what will always hold them back.  New management has promise, but a culture overhaul will be difficult.  My advice, STAY AWAY.

Overall the employees are not that easy to work with .Management all the way to route managers talk down to you. Call you stupid to your face tell you that you're dumb and have no commons sense. Owners the Jenkins look the other way. Job duties are changed every hour and daily. They lock you in room to watch call center videos for 2 weeks after 3 weeks of sitting with other CSRs that  wasn't trained properly nor want to teach you. You get paired with a Sales manager for one day .Then you're monthly quizzed on the different departments and forced to take a pay cut of 9.00 . An they pull you in with and incentive program telling you the  more information you learn about all departments the better your pay check. Which is a lie and they hire you saying you get 11.00 an hour but then change too the incentive program.

Company overall is great, mgmt and supervisors  do play favorites though when comes to technicians- some get more work than others, along with supervisors/mgmt praise the bad techs and the good techs don’t get looked at as much- 

Always keep track of your commission and payouts each pay period as well, if res tech you work twice a month then if comm tech you work two Saturdays every other month

Most techs are full of knowledge and easy to talk too, some think they are better than everyone else and some throw you under the bus for something you never did 

Communication can be better but very lacking through some depts

You can grow with company if you are buddy buddy with right people

Just do the job, stand out and take your tests, you will do good and take care of customers, I was a residential tech and left for personal family reasons 




What is the best part of working at the company?
Going home at the end of the day from this dictatorship. Supervisors that are not trained, and quality control are people who got beat up as kids and now use the small amount of authority that they’ve never had in their life. It’s horrible to work there.

What is the most stressful part about working at the company?
Arriving at work, never knowing how hostile the work environment is going to be that day.

What is the work environment and culture like at the company?
A dictatorship, in that if you are not on the butt kissing inside group, it’s miserable, because they don’t teach supervisors how to supervise, so it’s miserable on a day to day basis.

What is a typical day like for you at the company?
HIGH Stress, small return!!!!!!

Top Job Titles	Average Salary
Pest control technician 3 salaries reported	$17.00 per hour
Customer service representative 1 salary reported	$18.00 per hour
Pool technician 1 salary reported	$57,500 per year
Irrigation technician 1 salary reported	$27.50 per hour
Outside sales representative 1 salary reported	$80,000 per year

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