pharmacy technician

medical assistant

patient care technician

retention manager

case manager

AIDS Healthcare Foundation

Autonomy and ability to stand up for patient's rights, help your patients get back on their feet after a hospitalization, help them understand the benefits of staying on their medication and complying with doctors' orders.  Able to work from home sometimes in the position I held, other times had to travel to Miami Beach clinic and/or Fort Lauderdale headquarters for meetings... Some people in headquarters were not team players, made it difficult to stay motivated when they would give patients different information or different attitudes than we nurses were giving them.  Some managers were awful, some were wonderful, we sometimes had 3 or 4 changes in management in a year.  Computer programs kept changing as well, and we would sometimes be fully informed about a new one, only to find that we didn't need to use it, and other times would be uninformed about a new one only to find that we needed to be documenting in it right away if not sooner, and moving information from one to another (which is not easy, sometimes not even doable in the field).  Frustrated often by communication gaps.  Some people given all the info they needed, and others left in the dark to be yelled at later because they hadn't been doing the new priority as soon as it was announced (but who knew?  Not I).  Suggestions for improvement were not understood and at worst resented by managers.

At my time at this position, I enjoyed working with an excellent and passionate medical team to assist walk-in patients at the wellness clinic in Austin. The healthcare team was very welcoming and helpful when it came to my position. I liked helping  folks from underserved communities with HIV prevention, PrEP initiation/monitoring, and STI prevention. I was constantly thanked by many patients for my assistance, knowledge, and STI educating  practices in helping them with sx health. The position was very rewarding in knowing I could help patients navigate the disparity of the healthcare system when it came to their personal health. What made this position difficult was the lack of support and communication from upper management (directors and assistant directors). Furthermore, the senior program manager at the Austin location was difficult to work with. I experienced micromanagement, lack of training, and lack of education about my position and what my responsibilities were in that role. There was lack of clear direction with my role, and on top of that, the clinic I was hired for was not going to be built out for about 1 year. I did my research before I took my position and checked employee online reviews and they seemed helpful. However, my experience was completely the opposite and misleading. I recommend folks steer clear of AHF Austin location for good reasons because the lack of empathy towards employees from management, lack of good training, and lack of clear definition of roles with this organization.

What is the best part of working at the company?
My experience with the outfit was not good. Very toxic environment. Rumors are the norm and often believed and spread with no repercussions to those spreading them. Very tribal group of people and my gosh, don't be heterosexual, you're the different one. They push an agenda about helping lie income yet their just into the purchasing real estate if grant money game. I didn't feel this company's culture at all. Very twisted people. Pray for them 

What is the most stressful part about working at the company?
Management on levels ranging from the ground up to headquarters are seeking AAA kissers and if that's what you are. You can get away with being subordinate and I didn't respect that. The job is based off kissing AAA.

What is the work environment and culture like at the company?
Well I worked downtown LA in the housing dept. Let's talk about lack of services. Employee's being but by bed bugs was a constant. Roaches everywhere. Many people needing social and mental services not receiving them. Terrible hygiene and such. It's a shame to see humans treated so bad. I did my best with what I was given to work with. Yet there was no support unfortunately.

What is a typical day like for you at the company?
Every day was different. Not all bad. You meet great people living there and you have the worst people there also. It was low income healthy housing. Many people needed services. Medication and such and without it. Drugs and alcohol was the only alternative for them to find release. So we'd be busy with LAPD. Allot of de-escalation involved.

A typical day at work entailed telephonic/home visits.  My day begins by contacting patients with Medicaid diagnosed with HIV/AIDS.  As an RN care manager, my duties were to converse with patients and complete an initial assessment and/or follow up with members care plan and compliance. My job includes being supportive to patients emotionally. RN Duties includes providing education, reviewing of medications & labs, ensuring compliance, provide referrals to resources & services, a continuos communication with other agencies, pharmacies, providers etc. It would also require some traveling for home visits.  
Primarily, I focus on patients needs, however I learned more about the business aspect; insurance, cost-effectiveness of resources & services available, quotas. My job required that I report assessments and quotas to regional managers and supervisors.  
Honestly, my co-workers were the best colleagues I have ever worked for. Everyone was pleasant, easy going, caring and compassionate group of people with great work ethics.  I enjoyed and loved going to work.
The hardest part of my job was tracking down patients who needed medical care but were non compliant. Once patients are found, maintaing contact was very difficult. 
The most enjoyable part of my job is when you see or have a patient who is seriously ill not receiving care; is now in treatment, compliant, progressing and healthy again.

I enjoy the advocacy work and traveling that comes with it. Great continuing education opportunities. Terrible management for the most part they simply won’t speak to you, i.e. you will never get a reply email, never get a question answered unless you shout it out in a conference call, no guidance or constructive criticism or any real training or guidelines. They’ll just tell you they want people to join the cause/get volunteers and events etc. there is much more to the job than that if you’re doing it correctly. But they won’t tell you how to get things done, or what outcomes, projects, goals, etc they expect. They act like they care but as I found out- they do not. They contract all mobilizers. Yo a certain extent I understand it- the nature of the job is constantly changing- however for a company that advocates for healthcare for all it’s really funny how they won’t give their mobilizers access to employee benefits or insurance. After over half a decade working for them I was “let go” via an email with no explanation. No warning. Nothing. They pay a couple part time people as much as most full time workers. Favoritism is definitely a thing. The new director of ??  is incredibly passive aggressive. The company does great things. But do NOT join the mobilizer team. They will use you and throw you away the second another ASO in the state gets a grant and lie through their teeth about it.  

I am approaching my 15th year with AIDS Healthcare Foundation [AHF] and ask ---IF you want to feel appreciated by your employer, appreciated by the clients you serve, being compensated in a reasonable manner, enjoy working in a diverse environment and you whole-heartedly believe in our Mission and Values---this is the place where you can make a difference.  Benefits include paid vacation, sick leave, insurance plans, 401K plan, incentives, tangible acknowledgments for a 'job well done.'  The leadership of this organization sets the tone for respect of employees and clients--without exception.  There is emphasis placed on the provision of only the highest of quality patient care, and team work to help ensure good health outcomes.  Some of the intangibles in this work environment are the mentoring that occurs, the encouragement towards personal growth, on-going trainings, support from management to help ensure your success and where you are encouraged to share ideas. Yes, the work can be challenging, so in recognition of that, employees are provided with opportunities to have some fun, bond and relax--away from work. 

Management can really make or break your experience in your work environment. PHP specifically is a no. Minimal flexibility even as a salary employee. They became very strict with time and attendance and did not give room to optimize your work/ personal life balance. There was no discussion to see would is working best for their employees. The job is easy and is really good for someone who really likes what the job entails. They do not pay enough for them to be so strict, with day to day operations. As long the job is getting done, all that matters right? As long as it isn't being abused. AHF as a whole is a wonderful organization to work for,but if you can, please do your research on the managed care department before accepting a position. Because for me at least, it wasn't worth it. We are needed everywhere as a RN, know your worth. 

One "supervisor" loves to be in control, and is very condescending. The way this person operates is very unprofessional and does not provide accurate knowledge and guidance to aid growth within your position.  Manager evaluations should definitely be considered. This is a very authoritative environment and I would not recommend this position to any of my professional colleagues. 

This company (with the word "compassionate" in it's corporate motto) headhunted away me from a better-paying job and then suddenly booted me a few days before Thanksgiving without any explanation at all.   It was supposed to be a "real opportunity" with a "great organization".  I had an Inbox full of "Great Work!", "Good Job!" emails, had received ZERO negative feedback, never had a cross word, not even a cross LOOK from anyone, completed every task assigned, had just had a MAJOR project assigned.   Almost 3 months into the new job (benefits about to kick in) I returned from lunch to find the dreaded "come up to HR" email in my Inbox.  They fired me, wouldn't even tell me why, said that it was a "corporate decision" and that "no reason was given".

In short form: AHF headhunted me away from a better paying job, worked me until benefits kicked in then fired me a few days before Thanksgiving for: No reason given.

What is the best part of working at the company?
The best part of working for the company is the fact that every day you are doing something good for other people for 96 cents of every dollar brought in goes to keeping testing free for all people, and treatment is kept affordable as well.

What is the most stressful part about working at the company?
There is a serious disconnect between the people in the stores doing all the heavy work for the company and those people working at the company offices on the coasts. This causes undue conflict and a lot of preventable stress if they would simply listen to the people doing the work.

What is the work environment and culture like at the company?
The work environment is as good as the coworkers that you have around you, so it varies. The culture, depending upon whom you are dealing with among the higher ups, ranges from comfortable to toxic.

What is a typical day like for you at the company?
Days are long. Breaks happen when they can. Days off are not respected by upper management.

Typical work day included, but not limited to, arriving 30-45min early, checking the voice-mail messages from previous night, and distribute appropriately, also assuring the patient paper work was ready for their office visit.  Checking to see if there was any paper work needing to be sign or notarized in order to correctly process for patient.  Call patients informing them to requested paperwork was completed and ready for pick up or mail.  I learn to be a problem solver, and excellent customer service.  My management team was not in the office but located in a different state, mostly spoke with them via conference calls or emails.  My co workers in the office were very supportive.  The hardest part of the job was finding time to assist every person with their needs, whether it was an employee or patient related.  The most enjoyable part of the job, was leaving daily with the satisfaction that I help everyone in every way I could.

Top Job Titles	Average Salary
Pharmacy technician 1 salary reported	$27.00 per hour
Medical assistant 2 salaries reported	$21.00 per hour
Patient care technician 1 salary reported	$26.50 per hour
Retention manager 3 salaries reported	$102,000 per year
Case manager 4 salaries reported	$54,470 per year

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