underwriter

actuary

customer service representative

senior underwriter

analyst

Daily Routone for last role consisted of management of 20 employees in Amarillo and LA, up to 6 conference calls a day, long hours.  Many days staff and management did not have the oppertunity to take breaks or lunch hours (staff was given options to take breaks/ lunch and the OT was not mandatory but approved by upper management) due to the nature of the business based on the stock market the team couldn't leave in the evening until all business was processed which consisted of the long hours on peak seasons throughought the year, first, second and fourth quarters were peek times.
Over 17 years of service I was able to learn all five business lines serviced by the company. I learned something new everyday and I liked that about the job.  I took self motivated on-line classes up to 6 a year and attended several workshops a year.  There were daily oppertunities to learn new rules and regulations which were constantly changing.
I was hired as a Manager, I never applied for jobs I was personally asked by Senior Managment to move to various lines of  business, I sucessfully moved four new lines of business to the Amarillo offices from Houston and LA. Responsible for hiring, created training plans for new employees to take on the new functions to make moving business to the Amarillo offices successful.  I enjoyed knowing all the managers in various departments that I had working business involvement. Traveling for new business transitions was very enjoyable.
Workplace culture was generally positive, I continually coached staff to be positive. I am a beliver that as a manager you are a reflection of your staff and they are a reflection of you and your skills as a manager.   I firmly belive that if you treat employees, including other employees that may not report to you with dignity and respect you will ultimately receive that in return. 
Long very stressful hours, dropping from one call to get on another was the most difficult part of the job. 
I most enjoyed the staff interaction, customer service to internal and external partners and clients.  The company 401 K, pension and benefits were a great perk to the job.

I started at AIG in the last year, attracted from a rival insurance company by the generous salary & benefits package, positive attitude towards change & commitment to the training & development of staff, all of which were absent at my previous employer.

Fast-forward several months to the shock announcement that my job (& those of many of my colleagues) are being transferred to a partnering firm (not to mention those who are losing theirs to an ill-judged exercise in cost-cutting), & the rose-tinted specs are well & truly off.

The front line staff at AIG Life are nothing short of superb & the company's done a stand-up job of attracting talent to their firm with a view to becoming a big-hitter in the world of Group Protection. 

Sadly, the Senior Management Team seem determined to drive the business in precisely the opposite direction by off-shoring dozens of jobs, something that has horrified staff throughout the company & will surely drive away business when intermediaries work out what's happenening. 

Systems & processes are trash with no communication or connectivity between departments. Impossible even to transfer a simple telephone call from one department to another because everyone's singing from a different hymn sheet & teams across the organisation are all using different phone software. It's sheer chaos.

Staffing resources are cut to the bone & a revolving-door of contractors means that there's absolutely no experience in the team whatsoever. I think the longest-serving member of my team's been in the business 18 months & staff retention is nonexistent thanks to the appalling work/life balance that leaves everyone feeling utterly burned out before their probations period's up. A typical work day is like fighting fires on Groundhog Day, with the only variety being the level to which you're being hammered by your task list. 

Staff are understandably leaping like rats from a sinking ship as D-Day approaches for those of us that are being made redundant or transferred out & the Senior Management Team couldn't be more ambivalent about it if they tried.

In short, the biggest disapppointment in my career to date, & the reason why I'll be leaving the finance industry without looking back.

I'm guessing that if you're reading this, you're considering taking a job at AIG in Stevens Point as a travel insurance sales/service phone rep. They're always looking for people because they burn people out so fast. The turnover rate is horrendous. I would advise you to do everything you can to find something else. If you decide to take the job, this is what you're in for - eight hours a day of being chained to a desk, taking phone calls from crabby people who think it's your fault they had to wait on hold for 20 minutes. Better hope you have a strong bladder because if you have the audacity to go to the bathroom more than twice a day you risk having an unacceptable occupancy rating. And you'll need to keep that rating as high as possible for breathers, because once you get all your licenses the calls DO. NOT. STOP. You will be expected to take call after call after call after call after call after call after call after call. Most of these calls will involve you arguing with a customer who either thinks they know your job better than you do, or are mad because they feel the price is too high and want you to give them a special discount for being so fun to talk to. You will be surrounded by coworkers who you will never know anything about because any time you try to converse with one of them one or both of you will get a call. In the meantime you get to watch the supervisors wander around the floor, chatting and socializing with each other. Then the supervisors will call you to their office and call you on the carpet because saying one wrong thing (and I'm not exaggerating) can cause you to cost the company thousands of dollars on a claim they shouldn't have had to pay. No pressure there! Oh, and they expect you to have a "rapport" with your caller, which to them means treating every single person out of the 80+ calls you take a day as if they were your bestest friend ever who you've known since pre-school. And just in case you aren't already at the end of your rope, you get to endure mandatory overtime for literally months on end. Of course you can always apply for a job in another department, but unless you're good buddies with the managers in the other department you won't have a shot anyway.

I have worked for dysfunctional companies in the past. This one takes the cake.

During the recruitment and orientation processes, the thing I heard the most was about how AIG was the first company to take a bail-out from the Federal government during the Great Recession, but that they've paid it all back. They seem to be obsessed about that. However, they clearly didn't learn much from it.

The on-boarding process was a joke, despite them having had over a month to be ready for my arrival. Nothing like making someone feel welcome from the very start (did you even know I was coming?) At orientation, they didn't have my paperwork. The date my job offer specified I would receive my first paycheck, I did not. It took me well over a month to be granted access to the network resources required to perform my job.

My machine setup tasks could not be completed until after I received admin access to my own computer (which took days.) I am a software developer. I have *never* had to request admin access for my own computer. Equipment issued to me for previous positions always had at least the basic software needed installed and configured so I could be productive on the first day. Never have I held a position where it took better than two weeks before I was granted the resources required to do anything truly productive.

New project? Good luck getting anything done for at least a couple of weeks (or, on multiple occasions for me, over a month) if you need access to systems for which you haven't already been granted access. I cannot comprehend the amount of $$$ that is wasted paying people to come to the office to do "busy work" while waiting for access to the resources they need to properly do their actual job.

Communication up and down the command chain? Don't count on it. It doesn't happen. Nobody is really sure what anyone else is doing, collaboration is rare, and procedures are cumbersome and meaningless.

I suppose the revolving door of CEOs doesn't help matters much.

I have a Bachelor’s Degree in Management and work as an Executive Assistant for the Global Head of the Medical Management Services department of AIG.

Though my current role is an Executive Assistant, 90% of my responsibilities focus on analyzing financial data.  My daily work flow consists of generating and creating reports through AIG's systems to determine the Global Medical Management Services department cost containment status by comparing, analyzing plans to forecast actual saving results and notifying senior management of findings.
 
In addition, I’m responsible of completing customer Executive Summary Overviews by capturing managed care information through AIG’s system to report quarterly results and construct graphs referring to the cost containment data captured to multiple clients.

I have learned that micro-managing and scrutinizing numbers happens to be my passion.  I enjoy being given the opportunity to examine and dissect reports to salvage any financial data.

Since my manager travels 75% of the year, I have also learned that I work extremely well independently.  Currently I have 1 manager and 32 amazing teammates.  29 are scattered throughout the US while the other 4 are located outside of the country; The United Kingdom, Ireland, Singapore and the Philippines.  

I receive many requests from my manager and  teammates, asking me to analyze or assist on certain projects.  Many times, these projects require additional hours to scrutinize data in order to finalize reports.  The hardest part of my current job is not having the ability to continue assisting my manager or teammates after my 8 hour shift is completed, as I am a Non-Exempt employee,and  the company policy states that I have a hard stop once my shift is over.

The most enjoyable part of my job is the data numbers I deal with on a daily basis, the reports I create and the unbelievable dream team I work with. 

I am very thankful that I have a habit of being extremely passionate on any job that I do.  I fall in love with it and make sure that I work well independently as well with my teammates.

•	24 X 7 Production database administration, support and monitoring to ensure a proactive problem recognition and resolution of database issues.
•	Migration oracle databases from windows to Linux.
•	Proactive database monitoring using 11g grid monitoring tool.
•	Developer Environment Setup, Support, Cloning and Refreshes.
•	Performed database cloning to setup test and development database.
•	Installation, Configuration and Maintenance of RAC, Stand by database.
•	Conducting sizing & capacity planning for Oracle databases.
•	Upgrading development and production databases to Oracle 11g.
•	Cloned/Refreshed Oracle Databases development and testing.
•	Responsible for optimizing the queries and application tuning. 
•	Perform SQL tuning and assist developers with coding PL/SQL.
•	Provided support to Application Database Administrators in designing the database.  
•	Installed and Implemented Backup & Recovery procedures. 
•	Used RMAN for backup and recovery. Performed backup validations using RMAN.
•	Implement Hot, Cold and Logical backup plans.
•	Customization and development of Korn shell scripts.
•	Management of schemas, objects partitioning the tables & indexes.
•	Automation of data load using Korn shell scripting and SQL*Loader.
•	Responsible for setting and managing user accounts, Granting required privileges to users.
•	Defining and Implementation of backup and recovery strategies.
•	Perform other regular DBA activities including space management and performance monitoring.
•	Involved in process improvement, Oracle Server Installations / Upgrades/Patches, Space Management, Capacity Planning, Backup & Recovery, Disaster Recovery, Database Performance Tuning, Memory Tuning, Application Tuning, Security Administration, Data Warehousing, Data Guard, Oracle Advanced Replication, Real Application Clusters, Oracle Standby.
•	Oracle Database monitoring, troubleshoot and resolve the issues.
•	Management of schemas, objects partitioning the tables & indexes.

o	Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
o	Documented the “AS-IS” Business Workflows adhering to UML standards.
o	Managed the application support product backlog using JIRA cards.
o	Conducted Monthly Business Prioritization meetings with the stakeholders, identified JIRA cards to be scheduled for the upcoming release.
o	Documented User Story using JIRA to describe the business need.
o	Conducted weekly sprint planning meeting with the developers and quality assurance analysts to review user story, assign story points and assign cards to a respective sprint.
o	Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD).
o	Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
o	Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
o	Identified use cases from the functional requirements, wrote use case specifications and created “TO-BE Business Process Workflow” diagrams (activity diagrams) in MS Visio.
o	Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
o	Conducted requirement workshops to verify and validate business requirements.
o	Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases.
o	Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level.
o	Performed functional and GUI testing to ensure that the user acceptance criteria is met.
o	Co-coordinated the User Acceptance Testing (UAT) on a daily basis with the SME’s to make sure that all the business requirements are addressed in the application.

You'll receive little to no training, will be expected to meet expectations that are unattainable due to the lack of training and will be written up for not doing your job correctly.  Forget about going to management for anything because you will be classified as a trouble maker.  Management does nothing to correct employees who won't work and expects those who do work to pull the slack.  

Gossiping from management to employees about others happens daily.  Employees are unhappy and you'll see many crying at their desks each day because they don't know what to do.

Employees are like cattle who are set up to go to the butcher.  There is no job security.

The company invests in employee referrals huge amounts but refuses to actually train the employees who are already there and will work on firing them or get them to quit due to performance.

Employees who have been at their job for years are paid less than a new employee that is hired.

Be ready to log all your bathroom breaks and if you are longer than what is deemed appropriate you will be written up and put on a corrective action plan.

Management isn't supposed to share with anyone who has been placed on probation status or corrective action but they do.

Management will always protect their assets and not yours and will not defend you, help you, train you or help you when you have a formal complaint to make for any kind of harassment from other employees or management.  H.R. is no better at going to either.

There are lay offs that happen all the time.  

Do expect to work fast without mistakes being made or get wrote up.  Overtime is not needed but will be required because the company will not hire others and the people who do work there milk the company clock and complain when they have to work late nightly.  

Be prepared to put in over 10 hours daily and have verbal altercations with other employees in your department and other departments without management stepping in.

The job consisted in getting on your cubicle, set up your equipment software, to be ready to document all the cases you would be getting to solve. From there, you get calls from travelers in distress situations, emergencies, to change flights, find a lost luggage, passports, get medical help (different department), wire money, get roadside assistance, or simply respond to a concierge request, for instance. 
 There were many things I learned, from new software functionality (Sabre, Liberty, Quest), to an increase ability to multi-task while talking to customers. 
 The management seemed alright, I would improve the training section with much more simulation calls before letting the employee take real calls with real demands from distressed customers. 
  My coworkers were always busy, trying to solve problems "creatively" because there was seldom a same equal way to solve difficult situations and I would hear comments from them saying they were being in a trial by fire, referring to their little experience and huge responsibilities bestowed upon them at the same time. 
 All in all, the job, even though hectic, was a positive experience for the atmosphere inside the company, the chance to help people is always rewarding, despite the often lack of freedom due to policies from the several hundreds insurer accounts we had to keep up with and their own set of detailed rules and procedures for billing, charges that had to be applied on every software receiving our data input. 
 I learned a lot in terms of solving problems fast with a high level of responsibility.

I have been working for AIG since August 30th, 2020 - two months so far! I was trained virtually and I work from home. I really appreciate the flexibility the company has given me, espcially with a husband who has cancer and cannot be exposed to covid. Also, my team has been great. My team leads are always there to help answer questions and my manager, though probably somewhat overwhelmed with the new hire questions and high volume calls, does his absolute best to support my success. I feel like there will be opportunities for growth and upward movement, although time will tell. I really enjoy problem solving and helping my customers get their issues resolved. The job is challenging but also fulfilling, and I am learning a ton about this kind of business. Even though I work from home, it's easy to tell that everyone is a team player and we care about one another. As with any company, there are a few challenges.  The first challenge is that there is a ton of knowledge that I still need and would love to get some extra training in sometime. I believe the trainers did their best, but I just need some more information. There is so much I don't know! As a customer service rep, I really have to go above and beyond to get the answers that customers need - this involves pushing the service providers to get me information I need, along with utilizing all methods of communication and having great and honest follow up with customers. That can be hard to do when there is heavy call volume. If there is anything I would change, it would be having my first hour every shift as a "call back" hour or "follow up" to make calls or do whatever needs to be done to fix a customer's problem. Sometimes it takes more than just a phone call! Otherwise, great company and I'm happy to be here. 

Top Job Titles	Average Salary
Underwriter 24 salaries reported	$94,267 per year
Actuary 12 salaries reported	$138,917 per year
Customer service representative 5 salaries reported	$36,200 per year
Senior underwriter 12 salaries reported	$112,042 per year
Analyst 1 salary reported	$84,000 per year

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