pest control technician

customer service representative

inside sales representative

fleet manager

it support

AMERICAN PEST

A typical day at work consist of five or six (one-hour) appointments that account for at least twelve to fourteen hour work days. However, three to five hours are not paid for me, while recent co-work information shows other employees are paid for the same drive that I have not been in three and a half years.

During my time here I have learned that no matter what the odds my quality of work and customer service will not be downgraded. I will continue providing outstanding service with excellent consistency. Also, that working here is a job not a career. 

Management rather reacts to problems rather than explore prevention. In addition to that, experience and on the job accuracy is not rewarded with advancements or financial gains (monetary or otherwise).

My current co-workers are less than one year in the career field since the company has been losing employees due to unfair treatment and pay wages.

The hardest part of the job is dealing with the direction(s) of management and ownership. There is no consistency from month to month on how any aspect of running the company or how quality of work is completed.

the most enjoyable part of my job is the people I get to interact with on a daily basis at my job different locations.

I've been working for American Pest since 2005 when I started as a Customer Service Representative. Since then, this family-owned company has continued to grow, and I with it. Over the years I've worn many hats - customer service, outside sales, inside sales, call center manager and eventually marketing manager. The opportunities for advancement over the years (for those who are dedicated) have been optimistic.

The culture remains the same while the company continues to thrive - fun, friendly, hardworking. It's a company that you come to enjoy spending your time. We're like a family.

It is not uncommon for employees to remain on staff for 10+ years. Some of the senior staff/management has more than 30 years with American Pest and will retire here, having started their careers with us in their 20s.

The company offers a comprehensive benefits package that continues surprise me. The health insurance options are robust; the PTO and paid holidays are good. In addition to the standard company benefits, employees get to enjoy holiday potlucks, special breakfasts organized by the managers,and corporate outings for the entire company (sporting events, picnics, etc.).

Overall, it's a great team to be a part of.

American Pest Management is one of the best companies I have worked for so far. A typical day at American Pest Management is pretty much working in a fast pace environment. Answering the phone calls from customers, providing quality customer service to each and every customer, scheduling technicians out in Maryland, DC and Virginia. Taking new leads(new customers), setting up accounts for new customers. Also, as a customer service representative, I have handled a lot billing for customers and even helped out in Accounting for some of their tasks. The hardest part of this job, I cant say that there is one. The most enjoyable part of this job is making the customers happy and working together as a team within the call center.

There are some very good people at this company. Unfortunately almost none of them are in management positions. Newcomers in management positions seem to have no knowledge of or experience in pest control. No longer a customer focused company. Communication breakdowns in all departments so you never have the info needed to properly do your job. Responsibility for mistakes are rarely taken by those at the upper levels. Blame will always fall on those beneath them. If you look at the glowing reviews for the company on here they tend to have the same wording that management puts out there during meetings. Seems like an obvious attempt by management to bring up their overall rating.

The company is very caring towards the employees as well as their customers however the pay rate is unfair and not equal. Some employee members are paid well above others, even working the same position. Pay raises do not come often either. Managers do not seem to see the value in their employees and everyone seems replaceable. Favoritism is definitely seen in the office. Advancing is difficult as management members are all young and not retiring any time soon.

Great employees though. Everyone is kind to each other. The work pace is pretty relaxed. It gets busy at times but that's from the success of the company.

Since I joined my current company, there has been a critical transformation in my knowledge and skills; particularly over this last semester. I have learned how to develop my creativity regarding how to solve different issues in my work environment. I became more knowledgeable in my profession and more efficient in providing much more qualitative services to customers. Since then, I became a very collaborative team player and enjoyed being an active element that participates in delivering valuable services to customers.

I pride myself in being able to say that I work for American Pest. Our company culture and values are are absolutely ideal. I appreciate that opportunities that American Pest provides to its employees, with education and learning, advancement, growth and leadership. Of course there are difficult parts of the job, but that goes along with the territory. The AP team truly works as one, supporting each other and providing feedback and resources to make every day achievable and set attainable goals. I love the people I work with, and the people I work for - we all strive for the same goals!

Giving the customer peace of mind on how to fix and prevent future Pest issues in and around the property. 
 You can never stop learning at American Pest unless you choose to. 
 The reason we are growing so well and adapting so smoothly with the new companies is due to our management. Our fellow employees are outgoing and positive. 
  The job gets hard when fellow workers call out and we are left to pick up the slack.
The most satisfying part of the job is fixing a customer's problem and getting acknowledged for it.

What is the best part of working at the company?
Awful company owned by foreigners. Anything but American!

What is the most stressful part about working at the company?
Cut throat organization. Could care less about their people.

What is the work environment and culture like at the company?
It’s a toxic environment full of clicks in management. 

What is a typical day like for you at the company?
Never enough time to get your work done.

The company is an AT WILL company so they can terminate you for anything at anytime. They don’t properly train employees but expect them to grasp the concept of the job very quickly. Good work life balance and the pay is pretty good if you are at a management level. If you’re not at a management level the pay is not as high as some of the other competing companies. 

Top Job Titles	Average Salary
Pest control technician 103 salaries reported	$23.59 per hour
Customer service representative 6 salaries reported	$21.25 per hour
Inside sales representative 3 salaries reported	$64,500 per year
Fleet manager 5 salaries reported	$77,000 per year
It support 1 salary reported	$25.50 per hour

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