technician

vault clerk

vault teller

service technician

associate manager

ATM Solutions, Inc.

I've worked here for a little over 3 years now. Pretty much at my office, as long as you come in and be a team player, you'll be alright. One of the best things about the job is you do get quite a bit of PTO. I think you can get about 2 weeks a year and can rollover up to 100 hrs each year. My boss is also pretty good at accommodating me whenever I have appointments or need to miss work for something important. I also go run things for her after work sometimes which gives me extra OT as well. If you want to get 5 to 10 hrs of overtime a week, they have plenty of it here. She also puts me on shorter routes if I need to be off earlier. It's a good step up from food or retail, but I still wouldn't recommend making it a long term career. Here are some cons. For starters, the basic insurance plan isn't the greatest. They have a better one, but it's way too expensive, like over 200.00 per paycheck just for yourself. It's also not a well known carrier, so alot of dentists and doctors have trouble with it. Another con is that when you are on track to get done at a decent time, you will be called and asked to do extra work. I don't recommend making after work plans Monday through Thursday. You also have to take turns being on call on the weekends to do service calls, which is very annoying. They need to hire a tech to work weekends, but they won't. Another con is that there are no regular raises. I was here for well over 2 years before getting a raise, granted it was a pretty good raise. This one is just my case, but they also lied to me about my pay when I first got on. They were paying me a dollar an hour less than I had been told I was going to make. I also end up leaving on route about an hour late every day to start my route. This is basically never my fault, but it makes my day alot longer than it should be frequently. I was also recently passed up for a promotion. I'm mainly upset about it because I really needed the higher pay and having previous management experience, I was more qualified for the job anyway. I'm also pretty much the tech trainer here, but don't get a title or pay increase for doing so, which is a big letdown as well. Lastly, I don't think the company spends its money wisely. We should have PDAs to do alot of the stuff we still do by hand on paper. All the other armored companies have them. ATM Solutions thought it was more important to put GPS trackers in the trucks to catch people speeding though, instead of investing in something that would make the techs, and the company more efficient. I know this was sort of a rant, but I really like to be as forthcoming and informative as I can be.


 

Having been my first job in security, I learned quickly that individuals who work in security do not get paid for what they should be. Some security jobs aren't that risky while others can be very risky but the pay doesn't necessarily reflect that. As an ATM Technician the job isn't physically or mentally demanding, and there can be moments with not a lot to do between stops on route. But there are stops where one could make a very strong argument that your life and/or safety is in jeopardy. I was required to carry a firearm because I can carry, by myself, from armored vehicle to atm upwards of 200k. Some stops the location is in terrible areas of town with little tactical exits. Essentially it would be easy to be surrounded by bad folk.My managers were fun guys, understanding and hard working. They would often carry the extra load should someone call off or not show up. The most enjoyable part about the job would be that you can make friends in other areas of the state because you might seem them from week to week on route.

I spent a good amount of time with the company. Was cool with everyone. Over time you hear what everyone likes and dislikes. My coworkers were great. I learned everything from them, but the management I feel like was kinda useless. You're really independent when it comes to this job unless you're driving or hoping. My biggest issue is there was no training, you would just go out and shadow another person. I would make mistakes and the management wouldn't tell me that I did wrong which would lead me to make the same mistakes the next week. The instructions in the packets they give you are NOT up to date. The route paperwork is NOT up to date. (old mistakes on both) They give you routes that take you back and forth in an area. A lot of times we had to reroute our day to make it faster. If I had an issue I called a coworker before I called my manager because I knew they had the solution to my problem. The manager was cool but rude at the same time. Everyone showed up on a snow day one time but him. Really showed his leadership there. 

A step by step analysis would take too long,  so here are some highlights. 

No appreciation nor proper compensation  good work ethic

Horrible security and procedures 

Any ideas or suggestions will be ignored then implemented as if they were their own ideas later.

Favoritism to a painfully obvious degree

Dangerous work vehicles that never get repaired.

Managers simply blame everything on you regardless of facts or logic. Company seems to be in a death spiral in terms of employee turnover. Management was bad and inept  and financial issues plauged them until it eventually lead to a corporate merger. After the merger it turned into a corporate mess. Management was clueless and lazy before but the corporate management definitely suffers from some sort of intellectual disability. No common sense at all! Do not expect to use your brain here.

Would not trust them to guard a basket of bread from a flock of hungry ducks... sad but true.

Work-life balance
Hours are wildly variable. You could work 6 hours one day and 16 the next. Entirely depends on staffing.

Pay & benefits
Pay is not on par with the high standards and amount of liability employees are faced with.

Management
Office management is stellar. They are always available to help however they can and will guide you through whatever you might need, but corporate leadership does not care about their subordinate managers or entry level employees at all.

Overall
You can be falsely accused of things here and fired for it without evidence. During the time you are waiting for a decision to be made you're suspended without pay and their investigations are apparently a waste of time as evidence either for or against you does not seem to exist.

No work/life balance, high expectations with poor benefits and far lower pay than industry average. Extremely poor Knoxville management. Turnover for the company is atrocious and the entire company is so poorly ran, it’s a wonder they are still in business. Poor management at the corporate level, Knoxville manager tries to work as little as possible while overworking her employees, blames everything on employees to customers and corporate and trash talks employees to make herself look better. 

This place is a revolving door. During my time,  there where at least 6 Courier turnovers. The Management  isn't motivated. The GM and Assistant GM don't contact customers, handle issues, or even answer their work phones / emails. They have a club of favorites and target the rest; usually by calling out employees on the Branch wide group text. The vehicles are miled out and unreliable. Be expected to use UNARMORED vehicles for liability transport. I was stuck outside a stop for hours in a softskin van with a busted transmission. 

Before they were bought out, it was a great place to work!! They were bought out about a year ago. Management came in and destroyed the routing system. Making days longer and more stressful. Its stressful enough dealing with money and the public. My original manager left after the buyout, and after that slowly everyone left. They changed the policies; we were promised new uniforms. never got them. they slowly got rid of all the mangers and HR.  

I worked for the company for 5 yrs. 

Poor corporate management and work life balance. 
Management and employees are held to unreasonable standards and required to work all hours into the night. Employees are let go with no explanation. Jobs are advertised as being day shift, but employees are required to stay until vault is closed at all hours. Employees are also required to go into some of the most dangerous areas where shootings happen daily. 
If you want no family life, the risk of losing your life every day, and a total lack of respect this job is for you. 

Used to be a great place. Due to new takeovers, management changes, and constant rotating door of employees, get ready to be worked like a dog, 10-15 hour days every day but sunday. Management doesn't care just wants the job done. 
No one wants to stay due to constantly increasing hours. Pay is not even "competitive any more" Have current employees making less than new hires. When asking for raises or advancement falls on deaf ears. All I can say is RUN. 

Top Job Titles	Average Salary
Technician 177 salaries reported	$21.03 per hour
Vault clerk 19 salaries reported	$20.08 per hour
Vault teller 66 salaries reported	$19.99 per hour
Service technician 33 salaries reported	$23.98 per hour
Associate manager 11 salaries reported	$44,545 per year

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