monitor

customer assistant

administrative assistant

ATTIC Correctional Services, Inc.

Wow, just wow on the lack of support, the constant disconnect between management and lower level staff, and zero communication. Very unethically run, and proves that being a ‘yes man’ will get you promoted. 30% of staff have stayed over 10 years because the salaries at the admin level are over 100k, while they pay the employees who give them their jobs and do the hardest parts, barely livable wages. They will say it’s because they are non profit, but will have money for admin bonuses and admin office expansions. 

I HAVE HEARD SO MANY HORROR STORIES! Constant kicking the ball downhill. No answers, just run around for everything. But guess what, if you do your job well, you can do the job of others for free! Director cannot stand to be uncomfortable, and will come up with every excuse to not support or lead. People are filling roles that they can’t even fully commit to. Not only do the client suffer, but those good employees who have compassion for this line of work, are emotionally, physically, and mentally sacrificed in order to pay admin and lazy employees. 
This one time my direct supervisor, still a lower level employee, was working an on call weekend and was expected to work 38 hours from Friday till sun. Another staff had family emergencies and was expected to leave the hospital to cover an open shift. Another staff was in an ATV accident and couldn’t get the next day off because of her site supervisor role. Staff have had family members pass away and not been able to leave work, for fear that leaving without shift coverage would leave them without a job. Basically the director doesn’t  want to work anything more than his 40 hours, so it is now the sacrifice of the staff, very disappointing. 
Admin will talk trash about staff, when staff stand up for their boundaries or wish to put themselves first. Many times higher level supervisors have spoken ill about great staff because the staff asked questions. 
Over doses, lack of safety, the only education came from personal experiences of the treatment staff. 
So many different things are fundamentally wrong with this place that I can’t help but jump back and forth with content. 

I have seen NUMEROUS amazing, qualified, educated, compassionate, company changing staff walk away. I have also seen NUMEROUS amazing staff scream out for support and help to the point of losing the drive they once had to help those in need. As a company, they are ok with this. Running staff into the ground, not listening to suggestions for retention. Basically never wanting to do the hard work to make a great company. 

So many downsides to working for them, not worth it. Maybe if they listened to the staff they have, the culture would change. Or, free advice here, care about the great staff you have while you have them. Motivated and quality staff are hard to find and when this company pushes one of those staff out the door, they fill the open spot (years later) with poor quality  people who add to the lack of staff retention. 

Just listen to your staff! Stop making excuses. And if you have yet to apply here, save your time, energy, mental, and physical health. NOT WORTH IT. 

This company claims to be not for profit and that is their excuse for the low pay/ benefits but the truth is all the upper management and hot shots who run this place are banking while the ones doing the dirty work and actually keep this contract going (field staff) are treated like trash. The staff spend all the time with these so called "violent men" yet our feedback, ideas, requests, etc, nothing is acknowledged. This program can't operate without us yet we aren't part of the care team. Raises are non-existant. Job reviews are not done. Quarterly staff meetings been in the works over a year now but not one has taken place. Terrible communication. Staff not paid equal. Labor laws not followed. Clients rights violated everyday. Clients are double up for transportation/services to save the company money regardless if staff or clients are at greater risk yet get no extra pay. Where is this funding going?? Case managers make up their own rules. Everyone blames everyone else for mess ups. The 30% of staff that has been with the company over 10 yrs is office staff only, the ones who sit back, hiding behind a desk collecting their easy money from slave driving their staff and robbing their clients. Oh and we can't forget the thousands in bonus' yall get every year if you keep cost under. Part time staff here actually lose money coming to work after all said and done. I could go on for hours, days, weeks describing all the terrible things about this place. Their mission/vision is lies. They don't care about public safety at all OR clients successful completion/discharge. It all revolves around money and corruption, wasting grant money/funding, State benefits, taxpayer dollars, etc. This program sets its clients up for failure more than anything. I trust that their corruption will come to light more and more, day by day, by ppl who actually do this job to help these clients, and eventually it will shut down or another company will be granted the contract. Good riddens!.

If you have good experience, a degree and want grow as a professional this is NOT the place. There is no room for advancement in this company and the pay is a joke. You will be confused on what your role is from day one. There is a lack of communication between all parties and you are left alone to deal with 10 needy defendants all relying on you for answers based on their needs and wants! Good luck! HR and management at this place are so disorganized but act like they have it together and sugarcoat everything. You will be guaranteed certain amount of hours by one party but the reality will be that hidden in your contract you are actually guaranteed up to 0 hours! They are not honest with that! Also there is no actual “training” involved and if their is they are just figuring it out as they go per newcomer. The turnover is HUGE! Look at all the open positions across the board that speaks volumes! The pay is not enough for what you deal with in the job. Noticed there is no room to grow or advance in this position only 3 full-time positions and one person that has all the say on what goes. Also, you don’t get valued and appreciated enough for the positive things you do you there. Honestly, that does leave a bitter taste and effects work performance. Go apply elsewhere please! I was asked to either work every weekend or else I had to quit I couldn’t work every other weekend!. I had been with them far too long until I realized I had no value!  
Just wanted to say all I had been through with this Darn place!

The job itself was not bad, I handled the workload and the clients very well. The clients themselves were more helpful than needed too.
Management on the other hand is horrible.

I was written up for following exact instructions from the site manager, and I was even moved to a different location. Manager received no discipline for telling me this was the rules. 

Also constantly being complained at that they need more coverage, I offered more availability. Basically 6 days a week all shifts. But for some reason the exact opposite happened?
I would drive the 45 minute commute to work only to see someone else already sitting there and clocked in, without my permission of taking my shift or even speaking to the manager. Sometimes it would even be the manager who complained about nobody working enough shifts who would randomly take mine without asking, and I'd be told to drive all the way back home. I never got reimbursed for the gas or time wasted. 

When I looked at the calendar for the following month, I was only scheduled for 3 of 30 days. And on top of that my actual scheduled shifts were taken from me without my permission 5 times in a row.  I even complained about this to more than 2 managers more than once and never got any replies.
I finally realized they don't actually  want the help they're constantly begging for, and are not worth the time of anyone actually trying to make a difference for others (clients and employers). I had rent to pay, and obviously they're not willing to pay me if they won't let me do my shifts, so I had to leave. 

I worked there for a short amount of time because the position made me extremely uncomfortable. I didn’t feel safe working alone with 20+ sexual offenders and when asked if there was a way to increase my safety I was told “Nothing has happened before so you have nothing to worry about”. I was given the 12am-8am shift and even though I was the only employee on the premise, I was still required to do rounds and walk into room with 3 grown men while they were sleeping. We eventually had a resident who had severe mental health problems and I did not feel safe going into his room but I had no other choice. 

After giving my two weeks, I attempted to contact not only the location I worked at, but also the business office, a location in MN, and two other locations on the website trying to figure out how to get ahold of my Tuberculosis test records. I had been offered a new position and was trying to get ahold of the records so I wouldn’t have to go through the process again. I left 5 voicemails, received 1 call back telling me to call the business office again. I had already left a voicemail at the business office and never received a call back. The staff is completely unprofessional. Even at the business office.

The reason they are offering a bonus is they can't keep staff, high turn over rate.  I was told to visit someone in Dane County, even though i said during the interview i would only take a different County.  I drove 30 min there was told it would be 2 hours by Attic and after 15 min client said i could leave.  These are high risk sex offender clients. Drove 30 back home, got paid for 15 min. I'm done.  Never again. All training is on computer and no help in the field.  Everyone i know that tried this job quit in first 2 weeks. I would not waste your time on this job. After i quit, i still received multiple emails a day for 4 months after I quit. I sent multiple messages back requesting my email be removed with no response. I finally sent an email to every supervisor i knew there  and said i will accept every job and not do a single one and screw up your system if i am not removed from these emails. No response. So I did after 1 week got a call from a supervisor asking why I'm not doing these jobs i signed up for.  I told this person and after 4 months and many headaches and a check for 3 dollars and some change for my 15 min of work.

It’s a great place to gain experience in the criminal justice / social work field. If you enjoy working with people and seeing the clients grow and better themselves, this is the perfect opportunity for you.

The downfall is that if you want to make a career out of it, it can be frustrating. ATTIC is a non-profit company, so as an employee your pay will be subpar and not competitive. Having low wages is difficult on the employees because the company has a hard time finding quality employees making the current staff work extra hours and holidays. When the company does find an employee their job performance isn’t always good because of the pay and they usually don’t stay very long and normally find a different job.

The company will make decisions in order to save money and it usually effects the employees.

It would be nice if the company did some sort of staff appreciation every year.  The Agency has stated that staff would receive a bonus at the end of the fiscal year but it rarely happens.

If you want a great place to gain experience to build your resume and like being apart of a team this job can help you, but if your looking for a career it may be challenging.

I worked at a location for ATTIC for almost a year.  In that year I saw how ATTIC management conducted themselves.  Needless to say, I was very unhappy with how I was treated along with my coworkers.  The pay is laughable for the duties and responsibilities that you have.  Staff are not treated equally.  Many times I heard my area supervisor or management from Madison talk poorly even gossiping about a coworker.  My concerns for clients were not heard by management.  I watched my immediate supervisor be targeted by management and be lied about by management.  I watched as they harassed and discriminated coworkers.  I left ATTIC after seeing how management conducts themselves.  My advise to anyone thinking about applying to work at ATTIC is to go somewhere else.  You will regret ever working for ATTIC.  After the treatment of my immediate supervisor I knew I had to leave.  Please if you formerly worked at ATTIC or are still unfortunately there and want to speak up about the treatment of clients, the wrong doing of management, and the conditions of these facilities please look into Government and regulation agencies to voice these concerns.

These reviews are true.  Management and administrative staff get two bonuses twice a year - one at Christmas and one in July.  Employees who actually deal with the clients never get a bonus and rarely get a pay increase. The administrative office and all management don't want be bothered by the 'needy' clients.  They expect the employees doing the grunt work (with no bonus and only shillings for pay) to take care of the client problems.  

Management talks all about trauma informed care but they could NOT care less about the client.  Management only cares about how they look to the funders. Employee morale could not be lower.  Your manager will talk trash about you.  She will talk trash to you about your coworkers.  Then, she will talk trash to you and your coworkers about how horrible her boss is and her boss is the CEO!

Do your research and work somewhere else!  If you want to advance in the criminal justice field, don't tarnish your work history by working at ATTIC.  They really are that bad.  Believe the reviews!

If you enjoy being micromanaged and discriminated against, this is the job for you.  If you are a door mat and love it when people take advantage of you, this is the company for you.  Their ideal candidate would be a wet blanket that does what it is told.  

Look at their turn around rate.  Why is this company ALWAYS hiring? Because once they can no longer control an employee, they make up fictitious accusations.  They target employees who refused to be controlled and manipulated. They claim to to care about clients.  That couldn’t be farther from the truth.  Their small hierarchy is money and power hungry.  Seriously, stay away from this place.  

They ignore legit employee complaints such as forced overtime, unsafe working conditions, treatment staff being forced to work as support staff, verbal assaults by coworkers, discrimination based on sexuality, and staff struggling to do their jobs with lack of space and privacy.  Instead, they waste time investigating hearsay and gossip. 

Save yourself your time and dignity.

Top Job Titles	Average Salary
Monitor 1 salary reported	$17.00 per hour
Customer assistant 1 salary reported	$17.00 per hour
Administrative assistant 1 salary reported	$16.00 per hour

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