customer specialist

support specialist

account manager

account director

billing specialist

Accommodations Plus International

What is the best part of working at the company?
Unfortunately, my experience here was disappointing. HR often operated as though they ran the entire show, while managers lacked strong leadership and people-management skills. There was a noticeable disconnect between leadership and staff, which made communication and morale challenging.

PTO is accrued rather than granted upfront, and employees must wait approximately six months before becoming eligible for two weeks of vacation, which may not be ideal for those seeking flexibility.

Health insurance options were costly and disorganized, which added unnecessary stress. Additionally, the workplace culture felt inauthentic at times, with a level of “fake positivity” that did not align with the actual employee experience.

I believe the company would benefit from stronger leadership development, improved benefits structure, and a more transparent, genuine workplace culture.


What is the most stressful part about working at the company?
The most stressful part of the role was managing multiple responsibilities while receiving minimal compensation. Expectations were consistently high, yet recognition and support were limited. The workload often exceeded what felt reasonable for the pay and title, which created ongoing pressure and imbalance.

What is the work environment and culture like at the company?
The culture felt performative and at times two-faced. Positivity was emphasized outwardly, but there was a noticeable disconnect between how concerns were handled privately and how things were presented publicly.

API was my first job out of college. while working full time I also managed to obtain a Masters degree in International Relations from the City college of NY. On the personal side I learned how being a follower in the beginning isn't necessarily and bad thing, on the contrary you get to learn from the managers experience and how they were promoted and earned their positions. I also learned that hard work pays off. I learned keeping your composure in stressful situation is a must and a key element in resolving the issue. I learned once faced with an issue and after its resolved to go back to the roots of why this issue occurred and how can we efficiently find a way to avoid it in the future. I learned constructive criticism is a blessing and should take notes from people in higher positions so that I can avoid there mistakes.
I am very social person with great interpersonal skills, therefore I loved working in a team setting because with correct management and brain storming great results will be the outcome.
The most enjoyable part of the job is solving a clients / customer / staff issue. finding the facts and working the steps to make sure the client doesn't hang up unsatisfied and knowing that they will call us again to resolve their issue. It is extremely enjoyable to find new ways to make our jobs more efficient.

This place has horrible management. Great work expirence but the management is horrible and selfish. If you’re working in operations ... its a 24/7 company so expect to spend your holidays there with horrible food. If you don’t dedicate your life to this company and/or kiss managements behind you won’t get far. Operations can not afford to lose their staff so with that being said if you want to move to another department management some way some how will stop that from happening. Operations does everything for this company while the other departments make more money yet they do absolutely nothing. This job does not care about their employees AT ALL. Upper management treats you like you’re a child and yells at you in front of everybody. If you don’t answer the phones fast enough supervisors scream across the floor to answer the phones. Agents who work on site get paid more for dealing with one airline meanwhile every agent working in the main office dealing with 20+ airlines get paid less. Only pro of this place is the staff that works there. Some of my coworkers were amazing but deserve to be paid more for all they do. Not worth the pay at all. Overtime is only available when management feels it’s best for them only.

API is a great place to work especially starting out. They’re an international company and train you on so many things. There are advancement opportunities and employee perks. Unlimited coffee, water and snacks every day, they supply everything you need even a pen. There’s many departments but the CC billing department is amazing. Very helpful coworkers, hands on manager (always basically on call). It’s not for everyone though. People who are willing to learn and be a real part of the team excel at the job. Managers are accommodating and understanding, it’s the best team I’ve ever worked for. There’s a real sense of trust and community between our team. 

You are expect sometime to do a job that the task can not be completed properly. If you put in a complaint about their client (s) they do not have to courtesy to give you a follow up on your complaint but quick to write you up if the crew scheduler complain about you. Never check up on the employee mental health. crew scheduler are rude, impatient and some don't know what they are doing. The company should think about their employee more instead of their pocket pay the employees better.

If you work here be prepared to be frustrated, overworked and underpaid. Management will ignore your concerns and complaints.  Complaints have gone on deaf ears in their HR department.  The company preaches family atmosphere but that's only if you do exactly what is expected of you. There is favoritism for any company advancements. M Manager indiferrences hindering team work.  Promote bad behaviour.  Pay is minimal by NY standards for the amount of work you achieve.  There is a promise of a year end bonus but look at ways and search for discrepancies in your working year so as to not to pay what you are entitled for a year of hard work.  

Terrible place to work. My supervisors were rude and did not care about the well-being of anyone there. They are all self-entitled and disrespectful people. They also like firing their employees with no reason for it and the turnover rate there is ridiculous. I saw 6 people get laid off in my department within 3 months of being there and was told there have been over 10 people laid off in the last 5 months. They also give an overwhelming amount of work for very little pay. They also lie about going hybrid after a certain point and there are no raises or promotions. I would not recommend working here unless you like working for people who don't care about you at all.

Things were ok the best thing about the job I will miss is 4 days in 3 days off. Bu-weekly pay not a plus. I’m an on site agent for the 1 of  our major business partners and the support from headquarters suck. The response time on issues is too delayed. They teach taking ownership but management takes nine but will take credit for your work and say it’s a  team effort knowing you solved and issue no one could but will single you out even unwarranted without proper research as they promote research often. Do your research they say. Now that someone has bought into the company it’s worse. Smhbut will

I genuinely looked forward to coming to work to interact with my coworkers. While the management was often a disaster, there were a handful of individuals who truly cared and wanted to see you succeed. Unfortunately, there were also some managers who were absolutely clueless about the day-to-day operations of our accounts, leading to situations where we had to train them. Overall, though, it was an amazing experience. I enjoyed soaking up all the knowledge and meeting such great new people who have now become my family!

This company has potential to be successful since they already have well-known and industry leading clients, they also have international centers. The company’s poor management, lack of organization, ineffective scheduling and supervisor indifference towards their team is whats hindering this. Textbook micro- management is practiced by the VP, to eventually the managers and supervisors. Stress way beyond employees’ pay rate that some employees tend to stop caring because of their pay rate. Too many employees with irrelevant duties could be eliminated and raise other’s pay. 

Top Job Titles	Average Salary
Customer specialist 44 salaries reported	$22.63 per hour
Support specialist 10 salaries reported	$22.95 per hour
Account manager 11 salaries reported	$71,591 per year
Account director 8 salaries reported	$72,500 per year
Billing specialist 4 salaries reported	$20.00 per hour

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