craftsman

handy man

carpenter

office manager

customer service representative

Ace Handyman Services

The company deserves recognition for creating an environment where LGBT employees feel highly visible, represented, and socially supported. There was a strong emphasis on inclusion, identity affirmation, and building camaraderie among like-minded employees, which clearly mattered to many people within the organization. Team members often formed close personal bonds, and there was a noticeable effort to cultivate a socially welcoming atmosphere.

That said, from an operational standpoint, the organization often appeared less focused on profitability, accountability, and consistent business execution. Processes were frequently unclear or loosely enforced, priorities shifted often, and there was limited strategic direction or structure around performance expectations. Collaboration sometimes felt driven more by social alignment and internal group dynamics than by measurable outcomes or operational efficiency.

For employees seeking a highly social, community-oriented workplace with strong identity representation, this environment may feel affirming and comfortable. For professionals who value structured leadership, process maturity, performance accountability, and clear business objectives, the experience may feel less aligned with their expectations.


They bait you by advertising 30 plus dollars an hour then you realize that it's actually only a few hours a day.
Here's a perfect example.. they had me quote the job for a new customer, I quoted it at $3,000. As I was the only one who knew how to install that type of flooring, I received the job as well, and I perform the job by myself. It took about a week and when finished I received a check for $3,000 from the client, which I delivered to Ace management as instructed.. my check for that week was approximately $450 despite  quite literally doing all the work. LOL Must be nice.  their business model is to under quote the job so that customers will accept the bid, then once you're on the job you realize how much extra work it is, and you ask how the bid was so low and all you gets to run around and they expect you to tell the customer it's going to be an extra $1,000 in some cases or more... Then when the customer inevitably complains they act like it's your fault for not giving the customer what they paid for! After leaving I looked deeper into the business, and come to find out they market these franchises to corporate executive retirees exclusively because they know that type of person will see construction work as beneath them or as easy way to make money. Try to open a franchise if you have any construction experience and see how well it goes

What is the best part of working at the company?
They reimburse you for your mileage. 

What is the most stressful part about working at the company?
Scheduling is done by the office administrator who has very little knowledge of the trades and is guesstimating the amount of time any given job will take based on what the client tells them over the phone. This leads to very inaccurate quotes which often leaves the clients upset when the craftsman has to break the news that it is going to cost considerably more than they were quoted. 

What is the work environment and culture like at the company?
Hostile and unfair. I left the job because I was not being paid for any of the overtime I worked and because they refused to pay me the sign on bonus that I was told I'd receive after I had been with the company for 90 days. There were also a few other reasons that I won't go into detail about. 

What is a typical day like for you at the company?
Chaotic. Due to the aforementioned flaw in the way jobs get quoted, most days involved dealing with irate clients that were either upset with the difference between final cost and initial quote or because their appointments would get pushed back (often to another day).

Traveling up to 100 miles a day between jobs that is not paid, just a portion of a trip charge that's ace gets. Lots of paperwork, documenting every inch (with an app that has many bugs and tracks you), before you start a job then after you finish each job. Basically,  you do all the work, traveling,  billing, marketing ( bonuses are bassed on work you can get and google reviews ), use your tools, phone, vehicle, gas, tolls and only get paid for hours that you are on a job ( not time worked from home that is required,  calling the customer the night before). Sometimes you will only be scheduled 2 hours a day, again, not including travel time. Manegment was not what i would expect from a  family born franchise. I felt belittled if I asked a question or brought attention to the app not working that your whole job revolves around. If you are skilled, you might as well start your own business. Working for ace handyman services in Maine does not represent what I felt the ace trademark was built on.

What is the best part of working at the company?
 Nothing!!
There full of dokie!!

What is the most stressful part about working at the company?
Going to a job and not having equipment to work the job, and you drive to supplies for no compensation or pay. 

What is the work environment and culture like at the company?
Run by a family and they cut your compensation every chance they get!!

What is a typical day like for you at the company?
Pick up materials for the day on your dollar, drive to the job on your dollar and your vehicle, the job could be 50 miles away or more and then can’t be found. Stop the job because the is some vital tool or supply not planned for by the uneducated family member who did it, maybe a half hour pay there, your pay will stop when you leave the job and again, there is no mileage or time reimbursement for the long trip back. In my experience of 2 weeks, I believe that I actually grossed in the negative pay.  In other words loosing money bro work for them.

You will never work a 40 hour week. 28-30 is the average because the owners do not know how to schedule appointments. On one day you’ll have a morning appointment in one town and afternoon appointment 30 miles away. the next day you would have 2 appointments virtually in the the towns you were just in the day before. The rate of employee turnover was 100% since June 2023    7 new people hired ,7 quit or were fired. They would schedule an 8 hour job that would take 3 or 4 hours because they use software to estimate the work . Everyone knows that real life experience on how long a job takes is key to a business like this. You don’t need any experience to buy an Ace Handyman franchise. It’s clearly evident as the owners have little to no experience in the various trades they service. They charge $125 an hour and claim they’re not making money. Start your own Handyman service at half that rate and you’ll do fine.

It is obvious that the leadership at the support center lacks the vision to efficiently support franchise owners. Lack of professionalism and accountability. Leadership actively sabotages talented employees to maintain a mediocre status quo. I do not recommend this as an investment for franchise owners or as a place to work. Leadership sabotaging employees and nepotism. Meeting consist of insulting investors and gossiping. Only the mediocre survive. The excellent are run off to make lackluster leadership more comfortable. Lots of gossiping and no working. Training department needs new leadership. 

The hardest part of my previous job was figuring out how to successfully manage different types of personalities and competencies.  Alternatively, this was the most enjoyable aspects of my job.  I'm a strong believer in the "Golden Rule", treating others as you want to be treated in return.  Employing this tactic allowed me to get to know everyone on a human level and use that relationship to propel people forward in different ways.  Not everyone  learns the same, so when you take the time to find peoples strong points and the areas where there's an opportunity for excellence, you have a much better foundation to build off of.  I'm very proud of the work I accomplished and the people I mentored along the way. 

Committed over a year at this company and it was not worth it. The best thing was the tool payback allowance, management was poor, they never followed through with the scheduling and I never had a full 40 hrs week. Management would do a over the phone estimate and never show up to the job even if it was a huge project. Customers always complained about the 110$ per hr price and mngmt wouldn't ever listen to them or the employees on how to ease the expense. Don't count on finding any structure or backing the main guy is too inexperienced to run any franchise/ handyman company and I always got the same excuse on how they are still a "new company". They want yes men not skilled craftsman they care about money not customer service. To some it up with 1 word. Pathetic..Mediocre at best


Definitely a good place to work. The scheduling can be fairly flexible with the only downside being some jobs will get booked for a half or full day but get finished in an hour or two so you only get paid for that hour despite being scheduled the full day. Working with some of the clients can be challenging especially when it comes time for them to pay but for the most part the office is very upfront with the cost when scheduling the actual appointments. For the most part the pay is pretty good with bonuses available for five star reviews from customers, small commission on materials and truck stock fee and a per job reimbursement for gas. They don't provide tools but if you have the skills and equipment needed, I would absolutely recommend as a job for someone

Top Job Titles	Average Salary
Craftsman 807 salaries reported	$27.51 per hour
Handy man 418 salaries reported	$27.09 per hour
Carpenter 163 salaries reported	$27.31 per hour
Office manager 34 salaries reported	$23.59 per hour
Customer service representative 72 salaries reported	$20.02 per hour

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