medical assistant

front desk receptionist

payment poster

specialist

pharmacy technician

Advanced Urology Institute LLC

AUI HR department is very professional, and I wouldn't mind working at another location, but the Panama City, FL location is one of the worst work experiences i have ever encountered. The Management in the clinic are best friends and are completely unprofessional. They don't care about their employees. Workplace culture is hideous, as in cliques all over. If you're not sucking up to the boss then you are at the bottom of the totem pole. They don't care if your educated or even have a degree in your profession. As long as you come to work and do your job its OK to them, which in my opinion is a liability issue and unethical. Also if you do resign from the location, make sure you alway put a 2-week notice in, because the Chief Administrative Officer will tell you that you don't need to (Like she did to me 2 weeks ago). This way they can put the blame on YOU and not them. 
THIS is not a 8-5pm work schedule, as what was stated to me during my initial interview. It was very much a flexible work shift, most days I would get there around 7-715am and leave some days by 6pm. 5 DAYs a week. 
It was a very unfortunate work experience, because I actually did like what I did there, and some of the co-workers/doctors. I enjoyed helping the patients with their urological needs, and i did learn a lot in the short amount of time that I worked there, but with how the management is, I would not recommend anyone to work at this location.

Horrible, undereducated management. Makes mistakes and blames staff. Hires you for an 8hr shift that turns into 10 with only a 30 minute lunch. Expects you to perform medical procedures with minimal to no training. Tells you it's part of your training to do it on your own when you ask for help with Nurse Visits and expects you to just figure it out with absolutely no prior experience in Urology. I definitely wasn't comfortable performing suprapubic catheter changes with ONE day of training! Manager reprimands and belittles you in front of other staff.. often times for mistakes SHE made but must blame staff to save face, then apologizes behind closed doors. Just an over all horrible work experience. Work itself was fun and a great learning experience but I didn't sign up to live at work and couldn't thrive in such a stressful, hostile work environment with no leadership or assistance during training period.

What is the best part of working at the company?
I wish I could say that there is a best part maybe getting to know some of the patients.

What is the most stressful part about working at the company?
The workload theyexpect you to get done in 8 hours.

What is the work environment and culture like at the company?
Extremely stressful when the office manager is in you know that everybody's in trouble for something even if it's out of their control.

What is a typical day like for you at the company?
Very stressful you print encounter forms when you arrive you immediately start to check whether you have authorization for the patients then you check their insurance you only have 15 minutes before you have to unlock the door to get that done you check in patients deal with complaints deal with authorization, insurance, check inpatients check out patients if needed and in between patients back to insurance patient messages authorization.

They don't care about the employees. They only offer very high deductible med ins. If you need HR, they don't seem to know which end it up. It is a joke trying to get their mistakes fixed. I am high risk for Covid 19 and I begged them to work from home, but they only allowed the billers to work from home, not my area because they couldn't figure out how to get the phones to work from home.. The phones were only 10% of my job responsibility. It was a joke, and when they did figure it out, it would cost too much for the company.  When I started working there your PTO was accrued, but front loaded. In Jan 2020 they no longer front loaded your time, so if you needed time off for any reason, including a disaster that was not in your control, you didn't get paid.  I would NOT recommend this company to anyone.  One of the worst places I have worked.

This job worked with my schedule and introduced me to some of the best people I know...BUT some things need to be changed. Employees are not treated respectfully by upper management. Hard work goes unnoticed, especially when the work load TRIPLED because of Covid. The front office gets bombarded with insurances, impatient patients, scheduling difficulties and phone calls. Not enough man power is there for the work load given. Don’t expect a raise either. That is where the disrespect comes in from upper management and the doctors. One small mistake made by the front and it is a yelling fiasco. That being said, the job did have some positives. Snacks and lunches from drug reps, a few coworkers I will never forget and one of the best, most hardworking manager I know. 

I was recently hired for the front office. The first thing that impressed me was when I arrived for my interview, I was greeted with a friendly hello and behind the mask, I knew was a smile. The office was clean and the patients were all content.
I started in September and from the first day I was welcomed by everyone.  The way I am being trained allows me to be comfortable handling the work that is given to me. All my co-workers are happy to help and answer questions, which makes learning at a new job a breeze. The office manager makes sure I'm comfortable with my ability to perform the tasks I've been given before adding new tasks for me to do. 
I'm thankful for the positive work environment that is at Advanced Urology Institutive. It is a great feeling when you like where you work. 

Extremely hostile work environment. Management doesn’t know how to treat employees and there’s no room for growth at this clinic. The clinical manager stays in her office looking for reasons to write employees up or spends time bad mouthing employees on the phone with other managers, also makes up random rules that are not even in the handbook such as needing a two week notice for a doctors appointment? Usually always an issue if you need to take off for appointments or use your pto that you’ve earned.  Constant gossip and drama with coworkers. If you have any issues management does nothing, unless your a staff favorite. The workload is also overwhelming and too much on one person. 

Advanced Urology is no doubt a very busy practice to work for, but aren’t all specialist! This company has given me the ability, encouragement and opportunities to advance in my career. The clinical staff is always there to answer questions. The Providers and the PA are absolutely amazing. I have never worked for a place that was always willing to help. Fran always has that minute to answer any question and she takes the time to explain to you why. The Nurses are always willing to help check out a patient if needed. This office is focused on patient care in the best ways possible.

Phones never stop ringing. 20 minute wait times to speak with someone live. Patients are livid by the time they finally get to talk to you. Over booked doctors daily. Wait times were insane. Always getting yelled at for scheduling appointments or squeezing in an emergency kidney stone due to insurance. If you used the schedule correctly patients would have to wait 2 months to see their doctor for an acute injury!!

This office in particular has a habit of playing favorites. Some employees come and go as they please throughout the day, others call out for weeks at a time and return to their job. As long as you shut the door to a room you can sit on a computer and browse the internet, talk on the phone, etc. while others struggle to take care of patients. And heaven forbid you approach the clinic manager during the day about it, they snap at you that they are busy, and if you email them nothing is ever done about it. 

Overall I would just stay away from this company unless you’re okay with being completely used and abused. 



Top Job Titles	Average Salary
Medical assistant 3 salaries reported	$17.50 per hour
Front desk receptionist 9 salaries reported	$15.78 per hour
Payment poster 4 salaries reported	$18.50 per hour
Specialist 1 salary reported	$17.96 per hour
Pharmacy technician 1 salary reported	$23.00 per hour

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