claims specialist

records specialist

receptionist

it support

human resources generalist

Advantage 2000 Consultants

It's very hard to become motivated to come to work with morale at Advantage 2000. The management team seems to be out of touch with realistic goals and the upper levels of management really have no idea what goes on at the base level of the company. Its upsetting to see Customer Service come as almost last priority when we are supposed to be assisting people in extenuating circumstances. The focus since I originally started definitely has shifted to more quantity over quality and if you're the type of person that cares, do not work here. If you miss your goals you get scruntized, while the ones making mistakes get praised for high numbers.No opportunity for advancement. Management will not fire employees who don’t do their job.A bad manager can crush engagement and motivation, tank productivity, and generally make coming to work a dread.The only
- [ ] enjoyable part of the job is friendly co workers, hardest part of the job was seeing hard working co workers with many years of experience treated badly. Over worked workers are depriving customers of correct and quality service. I have learned you are just a number here and not an employee. Very unappreciative company for our dedicated service and time to them!!!!!
- [ ] Pros
- [ ] Office is located on the east side of the riverl, no travel to St. Louis
- [ ] Cons
- [ ] Free pizza when hit goals

I thought this was going to be a great job assisting people with filing for disability.  In essence helping in need.  I was curious as to why the turnover rate was so high, but soon learned that they have unrealistic expectations for their employees.  If a claimant is a no show for a schedule appt., then you have to add that appt to your own schedule and on your own time.  You are constantly on a phone.  Their expectation is for you to complete a typical 2.5 hour interview in 1.5 hours.  Although all staff has advised that it’s not realistic they still don’t care.  They will schedule you back to back knowing you can’t finish one interview to begin the next as they’ve schedule it.  And when you get sick, it’s wonderful to get a call from the supervisor advising you that you will be written up bc you have no sick time left.  Considering that they only give you 3.xx hours of sick/vaca time per pay period.  This company is heartless for telling an employee who’s sick that they will be written up.  Shameless.  After that call, I could not return to work for a company that would act with such inhumanity.  

I enjoyed working for this company very much! Many of the managers and co-workers became close friends of mine. We had a very "family" type of environment. We all cared for each other and wanted to help each other grow and succeed. A typical day of work was very busy! There was always work to be done. Handling a large volume of disability cases required being able to prioritize tasks, meet deadlines, handle stressful claimant interactions, process paperwork, and communicate effectively with Social Security offices, client companies and claimants. The hardest part of the job was the amount of time it takes to process a Social Security claim and explaining the wait times to claimants. That was completely out of our control because we were at the mercy of the Social Security Administration. The most enjoyable part of this job was getting a claimant awarded and calling to inform them that their claim has been awarded.

Advantage 2000 (A2k) is a diverse working environment combining both Linux and Windows techniques to help facilitate clients ability to retain full Social Security Disability benefits, with an emphasis on information security and integrity. Most days are filled with standard issue problems (bad keyboard/mouse)and are very manageable. As of right now we are also making to migration from XP to Windows 7 OS at our workstations as well as a Domain upgrade to 2012. Our network enforces the use of encrypted profiles and drives to help keep claimants information safe in case of disaster or theft causing a few wrinkles since windows does not support encrypting profiles most of the work has been a trial and error process that has been a great learning experience.

A typical workday involves not only doing your job duties but the duties of three or four other people who are allowed to get away with not doing their jobs!  There is no proper workflow and when someone doesn't adhere to the workflow guidelines there are no consequences.  Everyone just does what they want to do.  The workload is very unrealistic.  They expect you to do too much for the salary that they pay.   Management doesn't do anything but sit in their offices and play.   When the workload is too high they don't take the initiative to pitch in and help the workers get caught up.   There is no communication between the workers and management.  All communication comes from the management downward.  There are no incentives to complete team goals.   The hardest part of the job is not being able to communicate with management .  You have no input whatsoever with what they do.

What is the best part of working at the company?
Work from home and holidays off

What is the most stressful part about working at the company?
Communication from management is very low- you are always told something different about your expectations and the work to be expected 

What is the work environment and culture like at the company?
Too much favoritism - the expectation from employees that has worked there longer is overlooked while those that have been there less time get disciplined for not meeting expectations and following policy - well depending on which policy is correct for the day - that changes depending on the employee at hand

What is a typical day like for you at the company?
Answer phones-and see if people can qualify for disability- set them up and set interview with the next step

I would not recommend this work place to anyone. 
They hired HR from within, the HR women will discuss situations behind your back. Office employees are extremely dramatic. management chooses favoritism. HR drinks with office employees and discusses situations with others outside of work. This place was a joke. High turnover rate. Building is gross, they have roaches and it’s falling apart. HR is also extremely childish, the professionalism in this place is a joke, better off working at a McDonald’s than working here.

What is the best part of working at the company?
Remote work and relatively ok support staff

What is the most stressful part about working at the company?
Expectation to manage extensive caseload without nuclear directive, relying on solely my own experience 

What is the work environment and culture like at the company?
Old school, outsiders not welcomed with warm arms but high turnover rate

What is a typical day like for you at the company?
14 hours /
7 days a week prepping for, traveling to and calling claimants non stop. Micromanagement every step of the way

If you can work independently, have a desire to help people and take pride in your work, you will love working here. The job requires you to assist people who are disabled which is extremely rewarding. Management has decades of experience so they have high expectations but it’s not hard to do a good job. Literally all you have to do is work 40 hours a week and care about people and your work product and you’ll be right at home here. 

I came in to my job and put my belongings at my desk, then I went down to my manager's office to make sure she knew I was present. Then I would go back to my desk and log in to the computer and start my daily tasks. I learned how to work in a fast-paced environment. My manager was so kind and my co-workers were too. We would celebrate birthdays and holidays by bringing in food and giving gifts to each other. I really enjoyed working there.

Top Job Titles	Average Salary
Claims specialist 2 salaries reported	$15.00 per hour
Records specialist 1 salary reported	$14.00 per hour
Receptionist 1 salary reported	$14.00 per hour
It support 1 salary reported	$20.00 per hour
Human resources generalist 1 salary reported	$50,000 per year

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