caregiver

scheduler

wellness nurse

cook

activity assistant

Aegis Living

Understaffed, underpaid, overworked. I worked at Aegis for 2 years and I can’t begin to express how terrible to work environment can be. Mind you, the people I worked with were lovely, but it is the way Aegis management sets up the system that is broken. 
Firstly, there are about 20-30 residents on a floor, and only 2 carestaff and 1 med tech on each floor (memory care would have 3 carestaff). The location I worked at always had multiple people who were 2 person assists in the assisted living floors, so that leaves no one to answer calls or help other residents if someone who is a 2 person assists needs help. And that help can vary, a shower can take an hour and that’s an hour no one else on the floor can help except the med tech, whose responsibility is passing meds - and there are a LOT of meds to pass (especially AM), so there is virtually no time for us to provide QUALITY care to the residents. 
Because of this short staffing (or I guess the norm at Aegis), I would often not get a break because there is a small window of time that works for carestaff and med techs. As a med tech, I would always let the carestaff take their breaks first in the AM around 11-12:30. Each person gets a 30 min break and only one person from a floor goes at a time. If it gets busy (as it always does), carestaff may go on break a little later than expected. If one person went at 12, and the next person went at 12:30, I virtually would be able to go at 1. However there are more meds to pass starting at 1. And there is always something else that comes up like more calls while both carestaff are busy. Or one needs help with a resident because the other carestaff is busy. You get the point.  They always say we must take a break, but how can we take a break when there are not enough staff on the floor to answer the 5 calls going off and help the resident who’s a 2 person assist back to bed and clean up the BM accident someone else just had, etc etc etc. We also have to do laundry, help residents with their technology issues, etc etc etc. 
We do so much more than a typical carestaff job description and still only get paid $20-22/hr. Just don’t work here. There are so many other places that will pay you more and treat you like you’re worth something. Find a place that is unionized. 
Aegis Ravenna started a union and has been bargaining with Aegis’ bargaining team for a year now which is absolutely ridiculous. They can’t even offer more than $1 raise for their workers when they’ve hired lawyers for thousands of dollars/hr to delay the process and promote anti-union propaganda during the voting last year. Overall a corrupt company that does not care about its workers. I can say so much more but this is already so extensive. 

Working at Aegis was something I wouldn’t have expected, but was definitely a learning experience. There was so much going on that seemed like it was worth while for the residents. All the events planned for them; the daily activities to keep them moving independently a little longer in their lifespan all seemed delightful and heartwarming. Nearly 90% of the staff really seemed to care about all the residents that reside here. 

However, working with some staff members who’ve been with the company longer becomes a challenge. They constantly seem unwilling to change, willing to dictate their seniority/power over newcomers, and create discomfort/hostility for new staff. 

Upper management (General Manager/ Care/Life Enrichment/Marketing/Nursing Directors) is highly disappointing. Considering their higher positions, they feel as they can do as they please. There’s lack of respect to the staff;their constant desire to write someone up rather than demonstrate/explain what they did wrong or what they can improve overrules; When staff aren’t recognised for their accomplishments or are only criticized for their shortcomings, they don’t feel valued and work in a state of fear of making a mistake; they express strong favouritism to few; unwilling to listen to feedback; unable to prioritise staff skill sets in the right manner; Scheduling that interferes with staff’s outside life and will only change if you’re on the verge of leaving and/or severly ill; Expect us to know our shifts when they don’t notify anyone that they’ve updated the work schedules (aka poor communication); Rather blame others than take responsibility for their own mistakes.

Overall, If you’re not sucking up to them and catering to their egos, then chances are they don’t care much about you. They lack ethics, integrity and professionalism. Don’t get me wrong, there were few excellent upper management members (Business Office Manager/ 2 out of 5 Care Directors/Maintenance Director/Head Nurse) that cared about us and did as much as they can to help all the residents and the staff, but the majority of the poor management members ruled the many, and we can only hope that the few excellent management members, as well as the rest of the staff, get truly recognised for the potential they bring to Aegis Living.

Seems like a decent place, but felt going into that job that it was more about who you know than what you know. Almost seemed like a set up through the whole entire thing and honestly this company should really look into what caring for seniors is about. Most companies like this get away with the fact that they treat their employees bad and suck up to residents because they’re getting money from them. Caregivers don’t ask for vacations, billions of dollars, or anything over the top. A literal pay raise or token of appreciation goes a long way for caregivers and CNA’s in this field. Most of us end up burnt out from places like this which is why turnover rates are extremely high. A lot of times we just end up  doing other people’s work or get placed into a position of questioning what the healthcare field is really about. The truth is racism is so prominent in this field and I learned that pretty quickly here. Taking a job here made me question what we really are doing as people. The fact that companies get away with exploitation and doing things under the table begs to question what “caregiving” is. The irony is the owners of this company developed it because they felt like their own elder family weren’t getting the care that they needed. Caring is a two way streak. If your treat your employees bad then you shouldn’t expect them to treat your residents good. In all honesty though caregivers and CNA’s are probably the most sweetest people you’ll meet because they clearly aren’t doing it for the money and they probably take way more harassment and unfair treatment than any other person in healthcare. They really are at the bottom of the food chain.

It is disheartening to recount the absolute disregard for well-being exhibited by the Aegis Living Corte Madera. This establishment's actions, or rather lack thereof, have resulted in an unacceptable environment where both residents and employees were needlessly put at risk, leading to nothing short of emotional and physical distress.

One can only wonder how an organization supposedly dedicated to providing care and support for its residents could fall so short in its duty. Rather than extending a compassionate and vigilant hand, this location seemed to treat their residents as nothing more than a burden to be managed and a business transaction, rather than lives to be nurtured.

But the negligence didn't stop with the residents. The employees, the backbone of any care facility, were mistreated and exposed to unnecessary risks. It is reprehensible that those tasked with providing care were subjected to an environment that not only jeopardized their safety but also failed to acknowledge their emotional well-being. The emotional toll of being placed in such a chaotic situation cannot be overstated. The very people who had dedicated themselves to the welfare of the residents were left disillusioned, stressed, and unsupported; a damning indictment of the management's ineptitude and lack of compassion.

Aegis Living Corte Madera has showcased an astonishing level of disregard for the foundational principles of caregiving.

The benefits:
-Free meals! Oh my gosh, what a life saver, especially with minimum wage work and strenuous hours.
-Some schedule flexibility. I am able to go to school and work a second job.
- The residents, and the employees. The residents are clearly in good hands and the program for them is very good. Everyone is sweet and supportive, even the residents. 

The worst:
-Please why do you force us to wear completely non-breathable polyester polo shirts? Why not scrubs? As well as being quite unsightly, I am practically drenched in sweat by hour 2 (after giving a shower or 2, and doing anything in a room set to 76 degrees… those residents get chilly!). Additionally, I guess the Fanny pack is meant to make up for the lack of pocketed scrubs, but I do often feel like I’m drowning in wires and gear. It is not an easy outfit. I do not have 5 pairs of khaki pants, but by the end of each day my pants are always covered in some bodily fluid or food. 
Having scrubs would make me a happier and more comfortable worker- and I’d be able to come to work in a clean outfit every day!
-The pay. Oh my, we all work so hard. My feet, my back, everything hurts (and I’m only 27!). This is the hardest I have worked, and also the least I have been paid. I know this is pretty standard for CNAs, especially when most of us tend to be in school and on the younger end (easy to get cheap labor) but I wonder if Aegis might be able to step up their game a little.

I hope Aegis will read this and respond. All in all a fine place to work. Please recognize our hard work and ask your employees what might keep them around (more breathable and practical outfits!) Thanks so much. 

I was so excited to work at Aegis Ravenna with the brand-new building, and very nice staff--everybody was super nice. That's because they did not have to work in the kitchen. And what a nice kitchen it was--brand new, shiny stainless silver, a nice line setup, a nice back area--very nice.
   There is one fatal flaw in the kitchen design, however, which I did not understand before I worked there: the freezer, walk-in and dry storage are one floor below. So, to get things, I need to stop, get the key go out into the hallway, take the stairs down through two more doors, walk through another hallway, unlock the door which enters into dry storage. Then another 30 feet to the left is another door to the walk-in and another 12 feet after that is the freezer door. So to get to the freezer from the kitchen I had to go through six different doors, and that isn't happening. I knew after one hour this kind of setup wouldn't work.  That drops the efficiency rating from a nine to a two. Even to get one scoop of ice cream meant going through twelve doors--six down, then six up. No, no, way that is going to happen, since there are not even any portable freezers in the kitchen.
   I don't have any spare time to wait or to waste.  Twelve doors to get one bag of lettuce; twelve doors to get the dinner's meat; twelve doors to do anything, up and down the stairs, back and forth to the storage and the kitchen. It's madness!
  Other than that, it's a beautiful building, but only a few residents.
Next time, I will ensure that the walk-in, freezer and dry storage are on the same level as the kitchen.

I've worked at Aegis of Issaquah for two and a half years so far. I started as an entry level care manager. I worked hard and put in the effort required to advance. That's one of the best things about Aegis, there is always opportunity to advance if you work for it. It may not always be at the same community but Aegis hires from with in most of the time so advancement is possible and supported. I've learned a lot while working here, Aegis pays for all sorts of different training's, that can also be used for future career opportunities and school. We work with assisted living and memory care, there are good days and there are crazy days. On the crazy days you really have to rely on your team for support, team work and support is something Issy is not lacking. The residents are wonderful and keep you on your toes. The best part of Aegis of Issaquah is our atmosphere. All departments and staff members are friendly and fun. Its a fun and professional setting. We know how to joke and have fun but we also know how to get out jobs done. Everyone here really does care about what they do. Management is great at supporting staff and giving us the tools and opportunities we need to succeed. Management all have an open door policy and they really mean it. Issaquah is home base for me.

Began shifts by baking bread, preparing beverages for memory care and bistro areas, and setting up the bistro for evening operations. Assisted with breakfast service, ensuring timely and resident-focused support, food prep, and pre-cooking tasks; supported dishwashing and maintained a clean, organized kitchen environment. 
This experience strengthened my patience, improved my organizational skills, and enhanced my ability to coordinate multiple tasks efficiently in a fast-paced setting.
The management, especially the current CEO, often gave directions indirectly, always communicating through my director rather than speaking directly to the staff. She focused on her own agenda and did not engage with employees `daily work.
The workplace culture is generally good, but sometimes there are issues with gossiping and a lack of open communication. 
The most challenging aspect of the job is managing multiple tasks at the same time, which can occasionally be stressful in a fast-paced environment.
The most enjoyable part of the job is when I interact with residents and see their smiles. It really made my days and reminded me why I did this work.


I was hired as a Wellness Nurse but I'm expected to pretty much do any job that's lacking staff. I constantly see my manager just sitting at the desk on their phone not even interacting with residents. It's ridiculous to have one nurse for the entire population. It causes too much stress. I'm expected to do all desk work as well. This includes phone calls, inputting medications into the EMAR (which if I make a mistake, it could be serious), calling family members, primary care physicians, the pharmacy, responding to any emergency, ON TOP of all my nursing treatments. My schedule is NOT flexible at all and my manager had even told me in person that they had fired someone for simply calling out sick. The medication technicians constantly try to get me to do their work when they're more than capable of making some phone calls. When I do work med tech, I'm expected to pass out meds to 45 people which is absolutely ridiculous as well as unsafe. PLUS as a nurse I have to respond to any emergency that happens. It's not a safe work environment and I feel bad because it's truly the residents that will suffer.  

As I walked in to the interview, I was impressed at first by the staff and managers, thinking it was a nice place where to develop my skills that I had learned from my previous job which was similar only with a lower salary. 
Being close to my house and to the school I am going to continue on 
Fall semester, really was a dream come true, but going further, once they give you your uniform, gears and all, means your set for the game.
In occasions I even thought that they send you out to the War without having enough weapons, and in occasions you need to improvise on your own.
Meaning that in order to treat these folks, it is very delicate like to be having a person working for them not one on one or without ratios and on top of that, knowing there needs? Seriously, that really got on my nerves. It was definitely not for me. Once I got home and did my own investigation on the ratios, I saw that there is no regulations in Senior Homes. That tour up my heart. 
Folks who we should be giving the best last moments of there life's, really didn't seem like there.

Top Job Titles	Average Salary
Caregiver 158 salaries reported	$21.22 per hour
Scheduler 1 salary reported	$22.50 per hour
Wellness nurse 27 salaries reported	$41.89 per hour
Cook 62 salaries reported	$23.50 per hour
Activity assistant 15 salaries reported	$20.97 per hour

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