customer service representative

overnight customer service representative

monitor

monitoring specialist

account manager

Affiliated-Monitoring

YOU MAY READ NEGATIVE REVIEWS ABOUT AFFILIATED, but they obviously were done by employees who either lost their job or who were not a good fit for the type of work.  P,see let me tell you the truth.  

1.  They make expectations clear about attendance BEFORE you are hired.   Basically you have plenty of cushion during the first 90 days where you can be late 6 times or absent once with 2 latest before you are at the point that where any additional issue you will lose your job.  IF YOU THINK THIS IS NOT FAIR, you are anot idiot.  If you cannot meet their attendance policy then you will not meet it with any other employeer.  This is a 24 hour operations center handling important life safety alarms where good attendance is important.  In the event you have an issue (Flu or something) they WILL work with you as long as you communicate things timely .  They gain nothing with firing employees and their goal is to keep you.  Any employment loss since I have been here was because of the irresponsibility of the employee from my perspective a a monitoring specialist.  

2.  They start you at $12 per hour and offer you a raise after 6 months.  So really really reviews in here have former employees complaining about pay.  WHY DID YOU ACCEPT THE JOB knowing the pay ahead of time ?  Yes it may not be great pay,  but it is indoors, out of the cold/heat, with a great lunch area, tv's, free coffee, ice water, and other holiday food trays.  You sit at a comouter, socialize with each other went it is slow, and time Flys especially if it is busy.   

3.After 90 days they offer Healthcare and other benefits which are affordable.  

4.  Management is friendly and caring.  They go out of their way to train you for sucess.  Training is very good and the staff cares about you.  One manager walks the floor and says hello to each and every employee before he leaves (Larry) which makes you feel like you matter because you do.

5.  They have an outdoor patio for nice weather with tables and chairs, umbrellas and a non-smoking area.

6.  The place is unbelievably clean and the building is beautiful.  

7.  The work is interesting and since I have been there, they have offered me several different types schedules.

8. Yes there is ano overnight shift but they let you know if you are going to have this schedule early on so you can quit if that is not your preference.

9.  They are always giving away free stuff.  You get gift cards and holiday pay if you work the holiday.  They have food p,taters and nice things for all holidays, even Cino DE Mayo.  If you have certain scores on your monthly quality check, you spin a wheel and win anything from $25 to a day off with pay.  

Bottom line, if you are immature, or not responsible, don't bother because you will not be successful.  You get out of life what you put into it.  Again ,I still work here and have no complaints.

I have been working here for going on 5 months.  I love this company.  I am 49 years old and have had many different jobs in my lifetime.  I rank this as one of the best because of how well they care for and take care of their dedicated employees.  The keyword here is "Dedicated Employees."

If you come to work on time, maintain good attendance, have a caring attitude, and do your job, they will appreciate you by doing nice things for you.  They have many incentives and giveaways and in fact, I just won a piece of healthcare equipment for use in my home.

Management is really exceptional in my opinion.  They do not talk down to you and they are good listeners.  They value your opinion and even sometimes seek you out for your input which really makes you feel like your important.

The building is very clean, the lunch rooms are awesome with TV, ice, ice water, refrigerators, free coffee, cappuccino, and more.  

The pay begins above the minimum wage and it reasonable and there are raises on a regular basis.  There also is room for advancement to different areas within the company.

Some reviews in here comment on the attendance policy in a negative way.  LOOK CLEARLY THROUGH THOSE OPINIONS and realize they are likely disgruntled employees who could not maintain a simple and reasonable attendance record.  This is a 24 hour alarm company so attendance is important.  They allow you to be late 6 times during your first 3 months while you are on probation.  If you cannot meet that, you have issues and should look elsewhere.  

This job is not meant for the immature or those who are not responsible or have a thousand excuses for not meeting the attendance policy.  In most situations, if you have an issue, as long as you communicate with them in advance, they will go out of their way to accommodate your needs if they can.

All in all, I highly recommend this company.

I worked for Affiliated for almost 4 years before I left. I started out in dispatch and was able to transfer to dealer services dept within a year. Affiliated is definitely not a career option; look at it for what it is....a job, nothing more. I have seen the greatest supervisors leave this place and be replaced with subpar, incompetent replacements. the work environment is nothing more than a high school; everyone gossips about each other....even the supervisors. 
The most annoying thing about Affiliated is they expect you to come to work not matter what; snow storms, hurricanes, STATE OF EMERGENCIES, etc. But it is understandable, it is a 24/7 monitoring center. God forbid you actually have a real emergency and have to call out, they will still give you an "event" (a write up) for it. 
The turn over rate there is ridiculous, don't get close to anyone because there's a 90% chance they'll be fired next week. 
Now some of these reviews are clearly HR trying to improve their rating, I know this for a fact since they were BEGGING current employees to write them when I was still there......So don't believe all of the 5 star reviews. But at the same time, some of the low rating reviews are from people who clearly never worked at a real job. You are dealing with people's security, of course there aren't any phones allowed on the floor, of course you have to be on work on time, and don't call out every other day. 
Honestly, its a stressful job with low pay. Even after 4 years, transferring to different departments, great quality assurance scores, I barely made 18/hr. 
But overall, its a somewhat decent job, the pay is consistent, there's always overtime available ( because everyone quits or gets fired), but the benefits and raises are horrible.
Just go to work,  mind your business, do your job and leave.

I've definitely enjoyed my time so far with this company.  They do their best to get and act on feedback from their employees.  When I used the suggestion box I was suprised that the owner himself had read and reviewed it.  They've been working on improving the entire structure in an interative process.

They recently increased the offerings in the break room based on the feedback given and even more recently upgraded the coffee machine.   The company is constantly growing, and with growth their are growing pains.  However, I can definitely see that they are working hard to adjust.  

Some recent changes include instead of waiting for feedback, they have taken a more proactive method of hiring an outside group to conduct anonymous surveys for everyone.  The feedback given in said surveys have resulted in things like a state of Affiliated section as well as changes in the offerings in the break room.

As for career advancement, the company does pride itself in internal hires, and they have been working to be more transparent on the hiring process.  Any job offering is posted on the company board so that promotions can go internally.

During downtimes we are encouraged to find ways to improve our process.  I've been given a great opportunity to try some things that require a larger front end investment (coding excel wise) that will ideally shave off valuable and important time during crunch time.

I have noticed that there is a decent amount of turnover, but that anyone that stays past six months tends to stay for years.  The work at this place is not for everyone, as it requires you to be diligent and hardworking, but those that find their niche will make it their career.

I worked for this company for 2 years, only because I was able to work my way from Call Center Agent to Supervisor within my first year due to my quick grasp of the job and ability to improve work flow of my shift. However, I was quickly demoted from Supervisor to Team Lead because I kept coming up with suggestions on how to improve management as well as employees to reduce the extremely high turnover rate as well as the blatant favoritism shown among all levels of management going up to the very top.

Even when moving up to Supervisor, my pay rate was only half of what one of the Call Center Agents that I was supervising made, and lower than what several others made. Even a female co-worker that I started the same day with and was only a Team Lead while I was a Supervisor was given higher raises. 

Management clearly is biased towards women here. There is a dress code here that doesn't seem to apply to women. For men, slacks, button up shirt, and tie are required every day except for limited circumstances.

I ended up being terminated from this company because I wouldn't simply continue working in mediocrity. No one in upper management seems to care at all about improving...simply surviving. It actually seems they benefit from having a high employee turnover rate, since it reduces the amount of competition they will receive in the future, since not many people survive there long enough to move into management roles.

It's true what one reviewer said about managers here all growing up together and going to school together. And they all look out for one another.

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!! Unless you are only looking for something temporary.

As a company in a whole it is not what it used to be. Back about 3 plus years ago they held employees accountable and had standards and now allow anyone who needs a job to work. They are now about filling seats with bodies and not standards.
A typical day at work consist of working different type of alarms, 2 breaks and one lunch. It is a 24 hour 364 day business. Working with agencies, elderly ect. What I learned in this company is its better to keep your mouth shut and not complain about violators of security policy. To show up do your job and go home.
When i first started i was told it was about quality and not quantity. Now it seems to be vise versa. If you need a job just cause, this place is great. Anyone can now certify and are not held to standards. Management in the houston office is nice. They do try to answer any question you have with no attitude. I will give them that. 
They insist on paper trails for new hire operators but once your in the door its different. People in the new jersey office don't communicate and are always rude when it comes to helping employees in houston.
 Anyone in the houston office is great to work with. They are always there to help you. Honestly between the 2 offices houston and new jersey nobody is on the same page. The company continues to grow and just like every other company the more corporate the worse it gets. 
With that being said Work place culture is not what it use to be. 
The hardest part of the job is not being heard of your concerns or your opinions when asked only because you are a number, just a body. The job itself is easy.  You just have to follow instructions as taught for each individual alarm. If you are computer literate its even easier. 

I accepted a position with this company and it seemed wonderful at first. However, during the first week of training (training lasted six weeks) there was a major snowstorm which my trainer instructed me not to come to work the next day because of. Consequently, I was penalized and given an "event" as they call it for that. Once training commenced and I was on the floor taking calls, my first day was an absolute nightmare. They give you way too much information in training and then once you are live on the floor, NOTHING you learned actually applies. The training wasn't very good as none of the calls you take are actually what you receive when you're live. 

In addition to the micromanaging, draconian, uptight atmosphere...Human Resources in this company is totally worthless. It is a bunch of young kids in their mid 20s fresh out of college who have a nice cozy job that they cannot even preform correctly seeing as the messed up my pay multiple times in the first six weeks. 

I quit shortly after going live because financially I could and I had the insight to know this place is horrendous. Management is definitely out to demonize you if they don't like you.

***IMPORTANT***
All of these high 5 star reviews are from current employees in upper management or HR. They are not on the front line taking calls and dealing with the drudgery of calls. They are not just drinking the company man/company woman kool-aid, they are swimming in it. Don't believe their lies.

Great opportunity that I was excited for & willing to put my all in to & hoped to gain experience from to put myself out there. But it was cut short after a short couple of weeks. 

Certain people SHOULD NOT be trainers if they’re always going to have a pessimist attitude, &  a negative tone when speaking w/ someone. I’m surprised I was able to hold my tongue & keep my cool…
For those few weeks that I was there, I took plenty of notes & was always ready to ask questions. But w/ the “trainers” negative energy, I halted on asking questions. (Even though, the company’s motto is “No question is a dumb/stupid question”).
I was having some difficulties understanding & executing certain areas of the job, but it was nothing that I couldn’t learn in time w/ more practice.

I wish I was told in the interview, that you must be at 85%-100% knowledge & accuracy within 5 weeks or you’ll be let go before your 90 day probationary period (I would put myself at 50%-55%)… I would’ve went elsewhere. 

The supervisor was a kind person (at the workplace) & had they been my trainer, I imagine I would still be working there. But if it’s not meant to be, it’s not meant to be. 

Every interaction I’ve had w/ other people there, was pleasant. 

To be a good team leader/player, one should reach out & help those who are struggling, whether in all areas or one and be more hands on with teaching, rather than say use your notes, refer to this or that.

If you notice something w/ someone, let them know as courtesy and be more professional. 

What is the best part of working at the company?
Training was the best y. After that it was all down hill 

What is the most stressful part about working at the company?
They keep taking on more without having adequate staffing which makes expectations unattainable and creates a stressful and punitive work environment.  Do more do it quicker faster and better with less. 

What is the work environment and culture like at the company?
Oppressive to say the least. The culture is weird. Employees come in find a seat work their shift and leave. Camaraderie foes not exist. Leadership is even weirder. You are assigned a leader but may not even see or communicate with the leader during your shift. Many of the leaders don’t have the common courtesy to speak to or  greet employees. They sit on a platform and look down on the employees. It’s like bring on lockdown for the time you’re there. 

What is a typical day like for you at the company?
Find a seat log on and get to work.  
Rush  through break and lunch and hope you don’t have any technical issues that impact  your adherence. Managers are there to help but some have attitudes which makes one reluctant to ask for help. Environment is punitive oppressive and stressful.

Ode to a horrible environment.  You begin this job thinking you have found a great place to work but soon find yourself caught in a web of lies, deceit and unprofessionalism. While the building is clean and the benefits package up to par with the current job standards, the inept management practices and high school level environment will have you dread showing up to work each day.  Performance expectations are clearly laid out but the problem is not everyone is expected to adhere to them. This creates a hostile environment beseiged by favoritism and brings doubt to whether you would be treated fairly on a daily basis.  If you accept a position with this company be prepared to deal with an asanine sick time policy that puts your job at risk for simply putting your health before the companies needs even if you have severals days off accumalated.   Always keep your resume up to date and focus on befriending management rather than proving your work ethic and ability to excel. Take the good reviews with a grain of salt and understand that all that glitters isnt gold.  Good luck.

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$16.50 per hour
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Monitoring specialist 3 salaries reported	$17.00 per hour
Account manager 3 salaries reported	$80,500 per year

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