customer service representative

field marketer

program specialist

bilingual customer service associate

director of customer service

Affinity Development Group

This company overlooks alot of opportunities. 
Its clear that things in the world have changed, and the survival of the business depends on adaptability but unfortunately this company is not moving fast enough. Communication is its greatest downfall starting with thier excutives and directors. Majority of their employees dont want to work there and cannot find joy going to work each day. They used to have great management but never appreciated them and they are no longer there which makes the overall morale low. They have directors in positions that they know nothing about, so how can you run a department if you cant do the work? One of things they pride themselves on when it comes to thier employees is the Christmas bonus in attempt to compensate for the low pay and no raises! 

You might think it is, but it isn't. They will tell you that what matters most is attendance and culture fit but that isn't true, either. They actually emphasize that in training. They tell you not to stress out too much over low QA scores at first because they "don't really count against you just yet", and that isn't true. The program is confusing and they want you to follow the long script verbatim. The pay starts too low for what they expect. 

What is the best part of working at the company?
The culture. Management and coworkers were amazing to work with. 

What is the most stressful part about working at the company?
Receiving calls from difficult members. 

What is the work environment and culture like at the company?
Amazing! Every single person there was awesome to work with. 

What is a typical day like for you at the company?
Very busy taking calls from members specially when running a special or a member only incentive for our members from a manufacturer.

Good place to work. Good benefits and perks. It is a good place to work if you are not interested in moving up in the company.
Cons: Constantly changing goals that are not communicated. Some people are promoted for who they know and not their abilities. Example w QA  who did not know basic High School vocabulary. I was reprimanded for using the word Privy as they did not know what the word meant.

This company pays way to much attention to how you talk to a customer in a way where I’m not talking about tone. I mean they literally try to reconstruct how you speak to a customer that I’m sure these clients laugh! Instead Of just talking with a client and following the script and letting the tone and personality flow with the phone call they mark you down based on how much you say Um or okay or how long you stay silent in a call.. and hours not flexible at all. This place was a waste of time to me. 

I made outbound calls and received inbound calls, searched for auto dealerships that participated in the Costco Auto Buying Program, also completed surveys! Followed up  with Costco members regarding their experience with dealerships. I had very nice co-workers to work with and management was great also! We often had pot lucks we always enjoyed! I really didn't have a hard part of the job!

Benefits are average: 3% 401K match, 2 weeks vacation, 6 days of sick leave, limited schedule flexibility, health insurance is good.
Job advancement is limited unless you are at a lower level. 
Company does not provide yearly raises.
Company culture and professional development are not valued.
Some managers have been put in their position based on tenure and not capability.

Was furloughed while on vacation & subsequently my position was eliminated. The unfortunate part is that this company does not value relationships with clients & believes the dealers are making to much money. Raises & bonues are promised but usually not delivered. 

HR follows similar practices with accounting and misapplication of income tax laws. HR not aware of Subtitle A & C income taxes average american not liable for. HR department not in compliance as a withholding agent per the US Congress or the Secretary of the Treasury.

Good place to work if you can clock in and zone out.. if you know how to hide in the back you will be fine.. coworkers are nice it’s the upper crust with catfish avatars that feel more important then they are. You’re overseeing a call center not brain surgery and not doing it well. Great for people that just like to clock in and out 

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$19.50 per hour
Field marketer 1 salary reported	$77,500 per year
Program specialist 5 salaries reported	$20.20 per hour
Bilingual customer service associate 3 salaries reported	$18.67 per hour
Director of customer service 3 salaries reported	$105,000 per year

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