senior software engineer

software engineer

program manager

staff software engineer

data scientist

Airbnb

Now that the organization is freely allowing their BPO's to post both their address and organization on their help wanted advertisements I am posting my review here as well as to the BPO. Thanks for that opening!

- The CRM is bad enough that you might think you are talking to 'person X' but once your message is sent, 'Person Y' has successfully read it! So if you didn't get that urgent text response explicitly requested, well, 'there was an attempt' - but someone else got your message. Because, well:

Your Zendesk implementation = Hot Garbage. Also, start doing iteration and stop 'a/b testing' a percent of a percent of a percent of your users. No one does this anymore. It is 2019. Being empathic is not going to increase your NPS. Being fast and near instantaneous resolution of basic, silly issues - increases NPS time and time again. Look at your engagement difficulty scores.

- The phones are routed through so many switches that disconnects are frequent. In fact, one of the best parts of the job were being written up for 'viewing' an account you were not authorized to view - which never really happened of course but, good luck proving it. Discuss with your manager and at best get that cooky-eyed "Yep - sounds about right - here is your write-up' response. Imagine: a guest is locked outside of a reservation and can't get in. They were nice enough to not yell at you the first two times you asked them to repeat themselves. Third time - not a charm. Also, your call authentication process is unnecessary, not required 'by law' (who sold you on this?) and hokey.

- Deductive calculations used to determine commission. Yeah, that's great. You do know that every person working in 'that' call center knows you pay airbnb employees literally double to do the same work. Thanks for that; it's totally a secret and has nothing to do with the room's abhorrent turnover. I bet they tell you a 65-75 percent turnover is normal. Hint: It is most certainly not normal to lose so many people. The distaste and mistrust of poor people is palpable. Take note:

"Why are you here?"
"That's a good question."

But I know why you do this. Our little secret.

+BONUS fun fact - their 'Seattle Center' IS run by them - and it is a paradise replicated nowhere else; definitely not for contractors. You go on about having a living working space. Sure, swell - did you know people in your contact centers can't even eat snacks anymore on the floor? A recent attempt to ban water (literally) failed when people finally went to HR. I assume they aren't covering these sorts of things in your 'calibrations'.

- Entire other companies have sprung up sopping up what you consider 'detritus' -  a small percent of a percent of your users - but the thing is that small percent is now a major minority affecting your ability to influence the politics involved running your business. Councils look at several things when considering how a business model may affect a region - something not likely being considered or, being considered poorly.

At the end of the day there are plenty of other tech companies (this is what you are first, by the way, like it or not) paying fair to amazingly for far simpler work. Get out of our city and let companies that can support our neighborhoods in. You are all about that, right? Supporting the neighborhoods you do business in? Heavily ironic. Any potential employee should be weary. Google 'that other contact center with that other similar product'  -they are paying $16.00 an hour for the same work.

And finally - make it one department. Anyone with half a mind would merge CX, Trip, Etc, into a single department. No brainer.

This job is driven by numbers and you are rarely ever able to switch your schedule due to your numbers. Keep in mind these numbers are given by customers, who arent always happy so they may give you a 0-5 and ruin your NPS which they use to decide if you will be changing your schedule or not even if it is impacting your health because your hours suck and dont coordinate around your life outside of work. They will NOT change your schedule unless you're going to college and need to change accordance to your school schedule which you have to bring a copy in to prove THATS YOUR schedule. This company does NOT care about their employees. They are way to strict. You can't even have a simple candy bar on the floor without being written up. Drinks? Forget about it! Might as well keep all your belongings in your car. Dont forget how often they change things around on the floor and schedules. New seating every week practically, never the same manager. FORGET ABOUT SUPPORT your managers on the floor, are all friends and take their breaks at the same time, so whenever you have a question involving a case or have a guest asking to speak to a manager there is hardly ever anyone available. This then results in bad surveys because the guest is waiting forever on the phone on hold or awaiting a call back so they get angry. I would NOT recommend working for Airbnb-Sutherland. You will be extremely stressed, over worked, and sleep deprived. FORGET about calling in to about your car breaking down or a sickness. They expect you here no matter what. Car breaks down, use uber or lyft even if you dont have the funds to do so and then youre never compensated for it either like promised if told to use it to make it to work after your vehicle breaks down. ITS RIDICULOUS 

Not worth your time. Definitely not worth the pay.

I’m a couch-surfer at heart, so when I found out about Airbedandbreakfast, I was not entirely sold. Recently graduated and jobless, I decided to give the company a chance in 2011 and...I loved it! Everybody I met (for the most part) was sweet and genuine and believed in “The Mission”. However, as time went by, I felt myself fighting the plight to become a cog in the industrious and social-media driven machine—Efforts to improve workflows were overlooked, chaos seemed to reign in almost every project that was set forth, and Team Leads and Coordinators failed to address relevant points without complicating an issue further.

Of course, to add more salt to the wound, nevermind that you will also get to see that primal greedy side of people at all times (both company-wise and clients): Yeah, a client might be in the wrong here and there, but in truth, the website/app can be convoluted and depending on who tends to your case: Good Luck with getting a refund! As for my ex-teammates: Good luck with moving forward and/or repeating yourself relentlessly and/or disengaging or even apologizing for technological misgivings or misunderstandings which are out of your control. 

My greatest disappointment was being a part of the first Covid-19 related workflow overhaul. My Team and I were not clear on what to do most of the time (regardless of Leads stepping in and playing make-believe support). It was a poor attempt at dealing with a crisis, and sadly, it showed.  

After absolutely no heads-up at any given moment during the pandemic, my Team and many others disintegrated into Nothingness on May 5, 2020,

Yeah—Remote work *can* be great, but if you must constantly choose between your sanity and the job...is it really worth it? 

Being an Airbnb host is fun, easy, and lucrative. On a day-to-day basis, all you have to do is keep the house clean, provide clean linens and towels, and be nice to people - all things which I normally do anyway. 

Managing your listing includes creating and maintaining an attractive profile for your property, and responding promptly to all inquiries and booking requests. 

Ask your guests every day how their stay is going and if they need anything. This keeps the lines of communication open so if they have any concerns you can address them right away rather than letting the guest become frustrated - which can result in a poor review.

What I enjoy most about this job is meeting new people from all over the country and the world. I've had guests from Germany, England, Sweden, Jordan, Saudi Arabia, and Hungary, as well as many of the US states.

It can be a bit challenging to vet your potential guests to make sure you feel comfortable with them staying in your home. A few questions through the website messaging feature usually does the trick, although occasionally a phone call or assistance from Support are required.

The Customer Support for Airbnb hosts is outstanding. I have had very positive experiences with them and they actually seem to care about your situation.

I highly recommend hosting to anyone who enjoys meeting people and can maintain a service focus in their interactions with guests.

Working here give me an idea of need tasks that come along with being a property manager as I was the assistant. This job included not only housekeeping but assisting and renovation ideas coordinating and follow through. Using my Public Relation skills to organize the perfect guest experience and gaining repeat clientele was enjoyable to me a I was given the ability to manage and put my ideas into action and see what results they brought in as far as Revenue and clientele building. This job along with assistant winemaker were very different than most of my jobs in the restaurant industry which gives me an abundance of experience and variety in different workplace cultures and job responsibilities. All of these jobs for the most part have allowed me to use my creativity quick mental reflexes and personable communication skills to bring to the table want many places need which is a hospital environment with the perfect customer service experience that client s will want to return to or Rave about in a review.

I worked at Airbnb for 6 years and it all that time working there was described as building the plane as it was being flown. I loved the mission statement and the multi diverse culture of Airbnb and it's employees. But as time went on there was constant change in policies and responsibilities creating highly stressful work enviorment. Imagine having things change on the platform and finding out about those changes from your clients and not internally. The product team, policy team, and the engineers were constantly making changes. Compensation was half of what was being offered for similar positions and responsibilities. But, I learned alot with them, all in all it was a great experience. But it was not easy. 

They provide catered paid for lunches daily but it seems to be targeted towards only one kind of audience. The management provides little to no direction and a serious lack of communication. Most days I could not be in the office and no one would even notice/care (lack of team accountability) Plus we were not provided our manager's phone info we had to have our laptop in order to message anyone. No one talks to each other and if you do it's all on your instant messager. When you talk out loud it's like you're annoying everyone. Everyone has laptops and is free to sit/stand wherever you want there's no assigned seating. When they interview you they have someone from a different department do it but most times they don't have the same background or aren't really familiar with the job. They don't care about qualifications only if you "Vibe" with the management. It's ridiculous and near impossible to get hired. Good Luck!

What is the best part of working at the company?
They are an international company that require a consistent, high-
 quality standards from their photographer.

What is the most stressful part about working at the company?
No support from Airbnb and their photography department.  There is no contact at Airbnb for questions and support from anyone at the photography department.  It takes 5 days for them to return an email. They seem to make a point of distancing themselves from both the photographer and host.

What is the work environment and culture like at the company?
Hard to tell.  To have a culture there has to be interaction, and the Photography Department seems to make it an operating rule to not interact with its photographers.

What is a typical day like for you at the company?
Drive at least an hour to a property and make beautiful pictures for an hour and half.

Airbnb is a heaven sent company with a personal sense of community and commitment to excellence! I take pride in communicating with amazing and friendly guests, hosts and staff at my convenience 24 hours a day. Most people are friendly, informative and usually very grateful. It has allowed me to share in the exciting opportunities in travel and sharing the dream of our Mountain Cabin, as well as being a guest in other unique spaces. The hardest part of the job is the upkeep of the property, yet, Airbnb has made it fulfilling and more of a privilege than a chore. It has allowed me to maintain my Independence, which is most valuable to me! The most enjoyable thing is making friends and hosting our guests, and sharing the dream with special people!

Everything pertaining to what it means to run a Mini hotel. You do every job to every degree in regard to accommodating new individuals in your own home. Not everyone is the same, but a respective work habit and staging will keep you sane. How hospitable are you? How well do you mind the space you live in being tampered with? Used differently than you do, how respectful are you with other people properties. These will be tested. You will meet all walks of life and you will have to bare with a smile on your face and accept LIFE. 
It has shown me so much and allowed me to grow. But as time goes, just like people do, it gets old. Either acquire more units, or just have someone else run it. Mini Monopoly. 

Top Job Titles	Average Salary
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