delivery driver

operations associate

courier

customer success manager

senior software engineer

Airspace

When I first joined Airspace, I loved it. There was a promise of opportunity that seemed Genuine, the HQ was beautiful, and my team members were amazing. 

Working at Airspace greatly strengthened my negotiation, project management, sales, and customer relations skills while heightening my awareness of market needs and challenges. 

Unfortunately, I found that working at Airspace was not as promised. For me personally and may others, the hours were absolutely brutal. Airspace tries to maintain a certain standard of work regardless of outcome and so it was not unusual to work 60-80 hours a week as a baseline. I remember there were some weeks I would work 10 to 15 hours a day and on top of my other responsibilities, get maybe 1-3 hours of sleep every night.

This was when Airspace management insisted on expanding operations and greatly incentivized and pushed the Sales team to rapidly onboard new clients, knowing that Airspace was having retention problems as far back as when I was first hired. This led to a much larger quantity of clients being managed by the same number of employees. 

Unfortunately, Airspace does not respect employees of any degree, from the top to the bottom. It shows in its interactions with all teams, demanding more work for substandard pay that is already well below market value. On top of that, all levels of management have created a culture of ignoring employee issues. They laugh when someone has a very valid criticism of how operations or other departments are running and take personal offense to a very obvious lack of operational efficiency.  

Airspace routinely denies promotions to top performers and it's honestly very confusing. They will say all your metrics are great but point out one or two small errors and use that as a basis to not promote you while somehow seeming to promote incompetent people who are not yet fit to lead groups of any size. 

Airspace does not communicate to their customers or their own employees about important releases of software, because it is seldom that a meaningful update to the company's cyber infrastructure takes place. The dev team are great in person, but that doesn't excuse the fact that Airspace seems to have a very difficult time developing and scaling their digital products for the market. There are literally hundreds of ideas from all departments of the company that still exist and to date, 99% have not been looked at and the ones that were implemented had at best, a menial impact to the operation of the company. 

They also do not respect their customer's needs. Many times, I have had to act as Operations, Sales, and Account Management in my same role because a customer that I was regularly put into contact with could not reach anyone else at my company for hours, days, sometimes weeks. 

Airspace has absolutely no respect for many of their drivers. Airspace pays them much less than market rate for their services. Airspace management does not take driver issues seriously. Onboards new drivers for less pay than the senior drivers and gives them preferential access to shipments. 

I often had to work to resolve driver and courier company issues with Airspace leveraging my great relationships with them, because they did not trust other departments of my company to adequately help them. 

Airspace fails to maintain its key talent that have driven the company's success in the prior years. I first noticed this issue during my orientation at the company and it has only gotten worse with their inability to retain top talent in all sectors of the business, and its over expansion and subsequent economic factors leading to big layoffs at the company. This may also be in part due to employees with grievances usually being turned over for promotions or outright terminated later on for questionable reasons. 

All of these negative things are being enabled by the directorial/executive management who do not seem to care about the direction of the company or their subordinates as much as furthering their own personal interests. 

I can count on my hands the number of times I have seen the key executives in Office overseeing the expansion and operation of their company and not at some networking event in New York or party in London, and yet they insist on forcing their employees to return to the office to work more effectively. 






I did their commander/driver position. Getting in was fairly easy, there isn't necessarily an interview to get in, you just submit all your info and if your driving record checks out you're pretty much in.

Its a dollar per mile, the first 15 miles are a base of around $18 (thats if you're driving a sedan, its more for bigger cars) then a dollar per mile after 15 miles. You're only paid from the pickup location to the drop off location. Again, to the pickup location and back from the drop off location you do NOT get paid. There is no pay for gas either. I would not recommend using a car with more than 4 cylinders or else the amount you pay for gas will cause you to break even.

It's on call, so jobs can come at any random time with no grace period. Yes you can be eating lunch and a job notification will pop up telling you that a order is ready for pickup NOW. To be fair, they tell you while applying that its that type of job, just wished they predicted their pickups a lot sooner than in a drop of a dime.

Sometimes a delivery is pretty straight forward and sometimes they are not. Meaning they'll give you an address to (for example) a hospital then you have to go prancing around figuring out where to drop the package off or receive it if you're picking up. Their ops team does call you if they notice your wait time to pickup/drop-off a package is taking a while which is pretty cool but it does get annoying having to figure it out everytime.

If the drives are super far away you can call them or they'll call you and depending on how desperate they are you can negotiate an incentive to do the job. However keep in mind the incentives are not guaranteed and they won't always offer you a good enough inventive.

All in all, if you have a beater that's good on gas, it could be worth it for something on the side to get extra money, you can take someone along with you and make it a road trip but again you'll soon realize that they pay pretty low considering you have to use your own car. By the way, yes I said "road trips" a lot of the jobs will be an hour+ driving distance. Some even out of state. Your car's mileage will skyrocket hence why I recommend using a beater/hooptie.

I give them an overall of 3 stars because the ops team is cool, getting in was easy, and it counts for driving experience if you end up going with a different delivery company.

My recommendations to CEO/Managers of the company: Please up the pay for the delivery position, at least $2 a mile since we're using our own cars.

Working with Airspace has been a delight. It's a very flexible job, nearly any given time could have an order that works for you. The pay is amazing, even working part time. You will get a base amount per order, extra for mileage or waiting past a certain point, and they also will add additional increases depending on certain circumstances with orders. When I saw the list, I thought it wasn't real. I see other reviews saying 85k or six figures full time, and I don't doubt it for a second. 

The best part of the job is the support team. They are always available, and anything I've thrown at them, they've been more than able to help with. All of them are very courteous, understanding, and they almost always have the right answer immediately. These jobs can be difficult and stressful, as they're often very time sensitive or life saving material. If the support team was not capable, you would be a fish out of water on some orders. To go along with this, the app is also fairly well made. There are some issues with it, but they're very minor, and you're like to not see them often. Compared to other apps, Airspace has had one of the best.

There are a couple cons to the job. It is still an independent contracting job, and I do very much wish Airspace moved away from this model. The compensation is plenty fair, but not having benefits prevents me from going full time. If support cannot find people for a job quickly enough, they will cold call you and you will receive texts often. Sometimes it's welcome if you're open to working, but often it's an annoyance, especially if you're relaxing. The orders can also be hit or miss for you. You may want to work on Sunday night, but find your phone dead for hours. There are peak times for jobs, and there are definitely dead zones. This isn't really anything that they can change, but it's still something to be aware of. If you do not want to do long trips as well, you may find orders harder to come by. I do not enjoy them, but you may, so this con is up to you.

Overall though, I would still stand by my claim that Airspace is the best the gig economy has to offer. Amazing compensation, a fantastic support staff, flexibility that allows you to work whenever you want to. If you want more income or need that flexibility, this is it.

I have been working for this company officially since February 2022. I’m in between jobs, so I’m currently taking any jobs I can get with Airspace and my earnings are helping me pay the bills. I have most enjoyed the freedom, the flexibility of schedule, and the chance to become familiar with different parts of the Bay, and even farther than that. One great part about the job is that drivers get to recover at reputable places of business as well as to deliver to reputable businesses. If delivering to residences, drivers mostly deliver to some pretty decent to really nice neighborhoods. I am female and I’ve done some deliveries during the night and I have felt really comfortable. Many of the packages I deliver are light in weight and drivers can decline jobs if the package is too heavy to manage. You can see the weight when the job pops up on the app. You also definitely see the exact locations. One thing you will experience with this job is a lot of gratitude from customers as well as the agents at the main office. For the most part, everyone is just so thankful for your effort. Many customers at residences are ever so thankful. Many deliveries are of a medical nature and can include supplies as well as organs. Once Airspace sees you are reliable you will be counted on for time-sensitive and high-priority jobs and the money will be quite easy so long as you are highly responsible. I plan to continue doing work for Airspace even after I have a permanent job because the experience is so positive in comparison with the challenges of working for a dysfunctional corporation. There are some glitches related to deliveries, but the feedback of drivers is always welcome. Sometimes you need to be a bit patient but once you see your earnings pop up for a particular job you feel super motivated again. When you turn on the app and make yourself available for deliveries be sure you are ready to go, go, go. Other times you may get jobs that are “future pickups.”  I just wish they had a lot, a lot more work. This is a job where you can feel you have a purpose and you’re way more appreciated than you’ve probably been in a while in the workforce. 

You should be flexible with your hours in this job in order to maximize your opportunities, but it allows you to decide when and how much you want to work. There seem to be more local jobs in my current market (Denver) than long-distance jobs, but there are still plenty of both types. You may have periods of time where no jobs are available for a few hours, but others where you're inundated with jobs. Dispatch will often call to ask you to take other jobs that work with orders you are already doing, which means you get paid for multiple orders without having to drive any farther than you were already driving on your original order. The long-distance trips obviously pay more, since you're paid based on mileage, but sometimes you'll have two orders on the long trips, so it's like you're getting paid for both directions. There are also some long distance jobs that actually do pay both directions, as you'll take something out and bring something else back. Overall, the harder you work, the more money you'll make. And when you need to take time off for any reason, you simply make yourself unavailable on the app - you don't need to request time off, or offer any explanation for your absence. This is an independent contractor position, so there aren't any benefits, but you can deduct everything from your taxes, so you won't likely have any tax liability, even if your gross income on your 1099 exceeds $85k (which is not a far-fetched number, by any means). My wife started driving for Airspace a few months before I did, with the intention of earning a little extra doing part-time work while I was working for a major Aerospace Defense contractor. Once I saw how much money my wife was making, though, I decided to resign from my "good" job, and my wife and I have now been working for Airspace Technologies together full-time for almost 2.5 years. We love the work and we love the flexibility!

THE GOOD
- Helping others trough the delivery of medical tools/human organs, essential airplane parts/computers and even key components to powerplants or other essential service providers.
- You choose which job is right for you, long or short drives.
- You get to deliver to different places around the US or within your local city.
- Sometimes they will fly you to a state to hand over a delivery.
- Operators will keep track of you and will follow up with the entire process during the hand-off.
- You will get help while obtaining your TSA cert.
- There are jobs that are needing urgent delivery and will have monetary incentives.

THE BAD
- You are responsible for your own insurance, vehicle wear, taxes and the security of the delivery.
- If your car breaks down after a delivery, you are on your own. A vandalized vehicle or broken down vehicle can back track you from continuing your job. 
- Job details might change on the whim, you have to be okay with improvising. Always call ahead/confirm with your operator.
- You only get paid once you pick-up and when drop-off. No roundtrips. There is an exception when they fly you to another city. Flight deliveries are rare, however.
- You always get a new operator for every job so it's hard to keep up with new voices.
- Details are not reliable so you must make sure you call your contact and confirm drop off locations. This is expected with just about any other delivery company.
- There is no growth as a driver, no bonuses or raises. You make as much as you drive.
- Job volume can be low at times.

Trust your operators, always check for details and call ahead before making the delivery. Be ready to drive long hours if you are doing intercity or interstate driving. 

I have worked for Airspace as a Commander (driver) for almost two years.  It was an awesome job up until sbout 6 months ago when someone decided to revamp the entire system. Drivers pay was reduced by 20% during a time when gas prices  soared. 20 PERCENT!!! The opts team which gave 100% support any time you needed it, and were a pleasure to work with are now blocked by screeners who sadly have no training. Questions which require urgent attention and in the past would be resolved immediately now take so much time because of a pooly trained staff. What happened Airspace? I truly loved this job and had such admiration for the two owners that began it. Why in the world would you cut the pay of the people who are the backbone of your company? The commamders who drive night and day making sure deliveries arrive safe and ontime? I will never quite understand a company that reduces itself to what they are now..it saddens me. I have not given up the job because I love to drive and feel like im helping society when deliveing blood and organs. Instead I got another job and still do Airspace occasionally. To bad they don't believe in their employees like we at first believed in you.

What is the best part of working at the company?
The best part of working with Airspace is I can contribute to saving someone life by providing timely deliveries of stats, medical devices, organs ,etc. The Clients and Airspace dispatchers are nice , professional and committed to excellence and that makes a great work environment and the Earnings potential is endless.

What is the most stressful part about working at the company?
I can honestly say I personally don’t feel any stress working at Airspace .As soon as I arrive to a pickup the wait time starts automatically and I’m always provided with the information needed and adequate time for my deliveries.

What is the work environment and culture like at the company?
The work environment is very good.I’m usually contacted by the Dispatch Team  with the pickup information and any new updates prior to my arrival and the Clients are always nice and helpful.

What is a typical day like for you at the company?
A typical day for Me with Airspace is signing on and waiting for my first order and once I get that I’m usually very busy.The company operates 24/7 ,so I can work as long and as late as I want whether it’s stat/ & medical device deliveries in the city or out of town.The  earnings potential is endless.

What is the best part of working at the company?
As an Airspace Commander, going on 3 years in Dallas, I can tell you what the best part used to be.  It was pay, freedom and flexibility of scheduling, competency of Ops  and Dispatch personnel and a steady flow of work to choose from 24/7.  The last 6 months have seen a sharp decline and even a reversal in every category listed above.  I have never witnessed a company go through such a rapid and complete implosion on its way to bankruptcy.  Driver's pay has been cut by 20%, and many days you can count the number of deliveries offered on one hand.  

What is the most stressful part about working at the company?
Prior to the last 6 months the only stress I felt was when delivering a human organ   to a hospital OR, or a critical aircraft part to an international cargo hub while facing the possibility of delivering late.  In other words, the normal stress associated with a time critical delivery position.  Now, its all stress. 

What is the work environment and culture like at the company?
Previous to 6 months ago, both scored an A.  Currently I would give both a C-

What is a typical day like for you at the company?
Currently it's a day of unproductive waiting and frustration.

Great company, Get paid for mileage (.80/mi), incentives and many other categories of pay. Don't really care about their driver's personal needs on trips ( Traffic Jams, Food, Gas and Restroom Breaks) So you always find yourself having to call them to have the pickup time or delivery times changed, cause they don't factor that into your long distance trips. All they care about is what time the package is going to be picked up and what time the package is going to be delivered. No driver appreciation what so ever. Pay use to be .90/mi prior to April, but they decreased car pay and increased cargo van pay, in which there are more trips daily by the car than by cargo van. So there's your depreciation right there. Not many extremely long trips as it use to be earlier this year, my guess, probably loss some contracts. But still it's a good reliable company to work for and they still pay more than most other companies that I've seen, and if you're a hard worker you will still make $1000+ every week. If you need time off, you can place your account on hold for as long as you need, and they will not bother you about it. Now that's a great perk! Do your job properly and they will be around for a long time, as expected with any other job.

Top Job Titles	Average Salary
Delivery driver 2 salaries reported	$27.50 per hour
Operations associate 4 salaries reported	$20.75 per hour
Courier 10 salaries reported	$32.95 per hour
Customer success manager 5 salaries reported	$87,000 per year
Senior software engineer 3 salaries reported	$158,333 per year

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