Top 3611 Customer success manager Jobs

Customer Success Manager
Koki Holdings America Ltd. —Braselton, GA
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Fast Growing Startup —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Cohere Beauty Omaha Inc —Phoenix, AZ
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Customer Success Manager
Insurity —Remote
- $65,000 - $1,109,000 a year
- Call employer
- Remote
- Background check
- Data analysis skills
- English
- Health insurance
- Paid time off
6d
Operations Customer Success Manager
Coverflow —San Francisco, CA
- $90,000 - $115,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Dental insurance
- 401(k)
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Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Tonkean —Remote
- $145,000 - $165,000 a year
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
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[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Customer Success Manager
Just Right Reader —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- School experience
- Mid-level
- Travel
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Customer Success Manager
DataGrail —Remote
- $110,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Senior Customer Success Manager
Thrive Global Holdings, Inc. —Remote
- $125,000 - $150,000 a year
- Full-time
- Remote
- Google Workspace
- Bachelor of Science
- Bachelor's degree
- Health insurance
- Dental insurance
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Customer Success Manager
Routeware, Inc. —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
Associate Customer Success Manager
REALTIME SOFTWARE SOLUTIONS LLC —Remote
- Full-time
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager
PetDesk —Remote
- $26 - $28 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health savings account
Customer Success Manager - US BASED
Property Leads —Remote
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Reltio —Remote
- $121,000 - $240,000 a year
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Success Manager
ROUTEONE —Remote
- Full-time
- Remote
- Microsoft Excel
- 6 years
- Microsoft Outlook
Quick Apply
Customer Success Manager
Sendoso —Remote
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Customer Success Implementation Manager
Lyra Health —Remote
- $106,000 - $146,000 a year
- Full-time
- Remote
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
12d
Customer Success Manager
Espresa —Remote
- Remote
- Bachelor's degree
- APIs
- Fair chance
- Health insurance
- Paid time off
Quick Apply

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Customer Success Manager

Koki Holdings America Ltd. -
Braselton, GA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Sales
Managing teams in a customer support role
Customer service
Team leadership
Workplace dispute resolution
Microsoft Office
Managing clients in a customer support role
Team development
Bachelor's degree
Business Administration
Manufacturing
Business operations
Call center management
Manufacturing company experience
Cost-benefit analysis (CBA)
Staff development
Team building

Full Job Description

SUMMARY:

The Customer Success Manager is responsible for driving customer satisfaction, retention, and growth by fostering strong relationships with clients and ensuring successful adoption of products and services. This role collaborates cross-functionally with internal teams and leadership to deliver a seamless customer experience and support continuous improvement initiatives across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.

SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

QUALIFICATION REQUIREMENTS:

Bachelor’s degree business administration, or in related field
7 + years managing a Customer Service and Call Center Operation
Experience working in Sales and Manufacturing preferably power-tools
Strong leadership expert in team development and positively changing departmental culture
Proficient conflict management, resolution, and negotiation skills
Excellent oral and written communication skills with the ability to present these at the executive level
Highly organized with an exceptional attention to detail
Ability to succeed in a fast-paced, multi-channel environment
Thinks big about customer engagement and takes ownership to ensure the highest level of customer experience and satisfaction
Ability to exert good judgment in order to make key business decisions that will have significant impact on the business – understanding cost/benefit analysis.
A positive attitude and can adapt to changes
Strong work ethic and detail orientation

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

KHA conforms with the American Disabilities Act (ADA).

The work environment is consistent with normal office conditions.

Job Type: Full-time

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Microsoft Office: 3 years (Preferred)
Customer Service: 7 years (Preferred)

Work Location: In person

Quick Apply

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