guest service agent

host/cashier

housekeeper

catering coordinator

barista

Ala Moana Hotel by Mantra

My personal experience was one that I will never forget. When I found out I had been chosen for the front desk position, I was truly overjoyed. Once on-site training began with customers, employees who were chosen to train made it very clear that training new hires was something they did not choose to do. Each trainer I had acted as though teaching a new hire was beneath them and any question asked was upsetting or simply irritating to have to answer. Even though these employees were earning extra hourly pay simply for training. I would hear constant remarks about how unfair it was to train new hires and how badly they wished they weren't chosen to do so. Which in turn made me feel badly and feel like i wasnt worth that persons time and what an inconvenience I was to them. The work culture is one of negativity and a lack of respect. The hardest part of the job was dealing with favoritism and lack of professionalism especially from management and majority of co workers. I had to learn a new style of hospitality which placed importance on checking in guests as quickly as possible and no importance on the guests experience and the welcoming atmosphere in which they deserved and did not receive. I truly struggled when I had to change my mindset about making each guest feel important and not putting forth the effort to make at least quick but meaningful connections with guests. Best part of the job was by far the pay. Though I would never recommend this job to others. There is a lack of job security and people often get fired including myself for any reason they feel fit if done during probationary period. I was fired due to prejudices and my own union rep fought for me, agreeing that it was wrongful termination. Please do not work for this cold, heartless and disrespectful company.

I worked at Ala Moana Hotel for some time and my experience was far from positive. The lack of effective leadership was evident throughout my tenure. The executive leader’s toxic behavior was a constant issue, as they often spoke negatively of fellow leaders and union employees, creating a hostile atmosphere.

The most concerning aspect was the uncomfortable feeling of walking on eggshells. It seemed like any misstep, real or perceived, would result in a harsh reaction. This stifling environment affected productivity and morale across the board.

I hope my feedback serves as a warning for potential employees. A healthy workplace should have supportive leadership and a culture that encourages collaboration, not one where fear and negativity prevail. Ala Moana Hotel needs significant changes in leadership and company culture to become a better place to work.

Pros:

	•Select leaders with care and love for the hotel and team members. 

Cons:

	•	Toxic executive leadership
	•	Lack of support from leadership
	•	Negative environment that fosters tension
	•	Unfair treatment of union employees

Overall, I would not recommend Ala Moana Hotel to anyone seeking a positive and nurturing work environment.

Ive been here 11 years and id have to say that after they shut down the night club of 34 years i thought i was finished working here but they placed me in another food and bev dept and i was back in the game with coworkers ive met throughout my employment here. New owners of the ala moana hotel are outstanding and really care about all of us. They make sure they let you know how important you are to them and if making hours is a problem with  keeping your medical you can transfer to work in different depts to make up your hours. I never pass up extra hours. Help is always needed within the company and ive been fortunate enough to be given the opportunity to work in one place.

I built the culture of my team to be based on that. A team environment where everyone helps everyone. Our team did really well to stay positive, even though upper management was squeezing every last drop out of an under staffed team, continually making cutbacks. The upper management was only interested in one thing, the bottom-line. However, our level of service dropped, our complaints increased, and they were all based on being short staffed and having to wait to long for service, meals and drinks.

The most enjoyable part of my day was getting to work and getting the team through the day/nights events. I empowered my team and did everything I could to ensure they were happy.
Happy staff equals happy customers. It's simple.

What is the best part of working at the company?
Working environment is dynamic.  Working goals are geared for employee success 

What is the most stressful part about working at the company?
Balancing service priorities via info from hotels occupancy rates

What is the work environment and culture like at the company?
Friendly and welcoming.  All associates have most of the same theme

What is a typical day like for you at the company?
Work, meetings and training.  Planning all maintenance activities maintaining back of house equipment

The Ala Moana Hotel has quite the operation that handles almost every operative task one can think of, short of Timeshares. Even then, it is a condominium hotel which handles a number of Airline crew contracts. For someone who is looking for experience in many different facets - this is for you. Fair warning though: This is not a luxury property; while there is an operational shift in direction to provide better quality to the guests and employees, money(profit) is still a massive focus of top-level management seeking to appease corporate. Or maybe that's just perception?

I've worked here for 4 years.. but we moved to the Mainland now:( I miss everything.. awesome co-workers from different departments I hope I can visit them again.. or maybe we will be moving back to Hawaii someday! I meet a lot of friends.. and yes I miss eating lunch in the cafeteria talking about complimentary foods!!! there is no place like home! I miss you Ala Moana Hotel! and my co-workers!

What is the best part of working at the company?
Working with different people everyday.

What is the most stressful part about working at the company?
Nothing stresses me at work, stress comes from lack of knowledge and self control.

What is the work environment and culture like at the company?
It’s a friendly environment, everyone treats each other with respect.

What is a typical day like for you at the company?
Every day is a good day for me at Ala Moana.


If you intend on making positive changes, move on. Employees have total control over their negative toxic work environment. They’re  disrespectful, mean, insubordinate, and there’s nothing you can do about it.  Management lacks the experience to justify disciplinary action which is necessary to run a successful hotel. Don’t let them ruin your professional worthiness by downplaying what a horrible place it is; seek job security elsewhere.

I learnt quick from managers, they were supportive, kind and they didn't expect too much too soon. They were laid back and taught me day by day what needed to be done. 
the co workers were kind and supportive, outgoing and hard workers
The most enjoyable part of work was to have that support if I ever needed anything, and being welcomed each morning by my co workers.

Top Job Titles	Average Salary
Guest service agent 4 salaries reported	$31.86 per hour
Host/cashier 3 salaries reported	$31.30 per hour
Housekeeper 1 salary reported	$29.66 per hour
Catering coordinator 2 salaries reported	$45,000 per year
Barista 2 salaries reported	$29.42 per hour

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