it support specialist

support engineer

support specialist

it support

client success manager

Aldridge

I was recruited to relocate to take the job in the Atlanta office. After six weeks, my supervisor and co-worker both quit! Why? Because of a horrendous change in management. I was constantly attacked, harassed, and belittled. In general, the Real Estate Group/Peak Title Group were friendly and helpful. The pay was mediocre and the benefits were horrible. The recruiter/HR rep that I interviewed with also quit. I was eventually laid off with little severance.

It was a job. I would say do you job, and go home. You can only do 40 hrs a week and no more, management does not approve of over time. There are favorites in the office so be careful like ever other job. Overall it was an okay job, just something that i could not do long term.
There is no structure in the office and lack of commutation in the office which can make your job harder than it needs to be, 40 hrs is all you really need to do to keep sane.

Aldridge is a place that is willing to do whatever it takes to provide the best services for their clients. Aldridge is willing to try new processes and step out on a limb for their employees. When a process is found to work efficiently the quick adoption and procedure accountability is second to none.

When the work runs out they will lay you off. The pay is pretty good but just not a place to make a career out of. Liked the job I was working overall but was laid off because work ran out. Management is pretty careless might find one that really cares but its very few.

What is the best part of working at the company?
Nothing at all

What is the most stressful part about working at the company?
The heavy turn around. People always coming and going. Staff is always tight.

What is the work environment and culture like at the company?
Bad, Hostile

What is a typical day like for you at the company?
Calls, being whipped to take calls.

This place is horrible than most MSPs.  Upper management makes the most questionable decisions and you will have absolutely no support in your job duties.  I would not consider working here in an entry level role or higher senior role.  You've been warned. 

great place top work, poor communication among managers and other dept.  When told to ask another department, they tell you to gop to someone else or act like they do nto want to help you out or answer any questions.

Very relax and casual atmosphere. Minimum supervision.  The hardest part of the day is when mediation do not go smoothly.  There are time when you are not able to get all parties on the line and you have to call, email and reach to others to get the correct party on the line.

constantly over worked. unable to ask for help as the seniors techs were over worked and stressed also. it was an attitude of don't you dare ask me for help, i'm too busy.

As all other MSP's, It sucked.  You get assigned to a client and support their technology infrastructure.  Some clients IT infrastructure are in horrible shape and you'll have so support that. Along with their poor management.  

If you're a contractor. You'll get burned. 

Top Job Titles	Average Salary
It support specialist 4 salaries reported	$22.16 per hour
Support engineer 6 salaries reported	$68,314 per year
Support specialist 10 salaries reported	$46,350 per year
It support 5 salaries reported	$64,200 per year
Client success manager 3 salaries reported	$80,833 per year

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