customer relations representative

recruiter

customer service representative

claims examiner

revenue cycle specialist

Alivi

My experience in Alivi was overall positive. I came to realize that they people who advance, do so because of the hard work they put in. I started as a CSR and because of my work ethic I was asked to assist other departments and in only 6 months, I was able to change departments. I know of several other employees who started as CSRs but grew into other departments as well, and they all had the same positive, can-do attitude. I never received any push back from any of my managers or leads, they all wanted my success as well. Which is why if you have have to good work ethic and a positive attitude to get anywhere. Many of the people I trained with ended up leaving the company because all they did was complain about others instead of focusing on improving their status to make changes. 

Alivi promises growth and a family-like treatment, but the reality is very different. People quit every week due to the high level of stress that any position in this company carries. When some one quits, their responsibilities are spread amongst existing employees, so your workload and duties increase every couple of months, but don't expect a raise or promotion because the company has a culture of not giving merit increases to employees, no matter how hard you work or how much you do, your pay will remain the same for years. Management makes promises that it can't deliver, and most recently cash flow has been an issue which affects providers, health plans, members and your ability to do your job properly.

This Call Center is stressful at first, they pay low and you leave some days with headaches. They play the fovorite picking game even if you there for a long time you wont advance, and if you do they give you more work until you can't take it no more., some days one feels that the pressure of work and demand is used to burn you out so you can leave. The management its stress also, you make a mistake, the leads get blamed and tell you that upper management is blaming them, dont know if that is tactic to get you scare and leave, its OK working with them but just wanted warn people about my expirence.


Everyone is aligned with the mission of helping members with care, improving healthcare quality and lowering healthcare costs. We work hard to help the health plans, providers and members. Although there's challenges they always present opportunities for development and personal growth. Hands down the best organization I've ever worked with.  Lots of opportunities for advancement. The benefits are the best with 20 days off starting year one. Plus 6-8 company holidays per year. Get an extra week after 3 years. Plus medical, dental, 401k etc...

This company will make you a whole lot of promises just to try to keep you but will never fulfill them. If you have an opportunity to work somewhere else I would highly recommend that you do. If you okay with the bare minimum rate that they start you off and never giving you an actual raise or opportunity to make more besides one of you per year then this will be this for you but if you're actually looking to advance in your career and to be paid for the work that you do this is not the company for you.

Typical day: assist with inbound calls for members scheduling transportation 
Learned- more about the transportation assistance- I find it very wonderful and helpful for those in need
Management- they are they for you even in personal events
Hardest part- many many calls but you do get used to it. You have to learn how to manage calls
Most enjoyable part - getting wonderful feedback from members, getting to know members, as well good communication with supervisors 

What is the best part of working at the company?
I worked for 5 years in Alivi, was a Pleasant place to work.

What is the most stressful part about working at the company?
None, they trained you to attend all customers 

What is the work environment and culture like at the company?
Good team work, fantastic and helpful lead team, you can grow in the company, motivation 

What is a typical day like for you at the company?
Easy to handle your work, some busy days and some normal day. Problems easy to solvent and good support from your lead to handle everything

No Management culture. Very disappointed, HR is a joke and divulged a very private information in talking with employees about other employees. There is no room for growth, and you std not given opportunities to move up within the company. There’s no 
human  or personal nature as part of their culture. You are treated like a robot including when it comes to removing yourself if you need to use the bathroom. They cannot keep  the employees and the turn around is incessantly, which puts a heavily load on the few that remain. 

What is the best part of working at the company?
I been working under an excellent leader, I can go to her with any issue and she cares and takes care of me. Working remote can feel isolated at times, but my team makes sure we are all engage in a fun way. I really like working here. Only wish the pay was a bit better 

What is the most stressful part about working at the company?
Any job you deal with customers can be stressful at times.

Working with Alivi has provided me with the opportunity to grow as a professional and an individual. The company has exposed me to new areas in the healthcare industry, such as non-emergency transportation and credentialing. Thanks to Alivi I've been able to find my niche. My time working with Alivi has been nothing but insightful and welcoming. I've been able to grow within the company and gain experience in various roles/departments.

Top Job Titles	Average Salary
Customer relations representative 6 salaries reported	$60,083 per year
Recruiter 4 salaries reported	$58,125 per year
Customer service representative 3 salaries reported	$16.50 per hour
Claims examiner 1 salary reported	$23.00 per hour
Revenue cycle specialist 9 salaries reported	$51,449 per year

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