desktop support technician

technical support specialist

it technician

client services manager

field service technician

Allied Digital Services, LLC

I was a Service Desk Analyst for ADSL contracted out by a power company. Morale was extremely low between teams, the Service Desk has a severely incompetent employee who has worked there for 4-5 years but cannot do basic IT tasks and is constantly getting complained about by end users along with bad surveys and hanging up on him when they would call the Service Desk and hear him answer.

For some reason, this behavior was rewarded and nothing was done about it. It was not worth going out of your way for this company, good employees that were worth their salt had to pick up all of the slack. 

There is also no room for advancement, and raises are a joke and under the rate of inflation. If you're lucky to get one to begin with.

It is an India-owned Customer Service 24/7 IT Support Center for many major companies. There are not a lot of advancement opportunities, which results in employees gaining good work experiences and moving on to higher paying jobs. Pay raises are almost non-existent unless you are promoted to a supervisory position. 

They tend to review and change health care plans often in order to keep costs lower. Minimal annual company contribution to a 401k plan. 

For the most part, the people are really nice and the working environment is pleasant, although the type of work for a call center tends to be stressful by nature.

Employees are from many cultures. Being able to offer a second language increases hiring advantages: Japanese, Chinese, Korean Portuguese, and Spanish to communicate with foreign clients.

They serve weekly Agent Appreciation lunches with varying menus from local restaurants and also plan special events on some holidays.

A typical day at work was like running on a treadmill—endless ticket dispatching, rigid workflows, and constant pressure to hit numbers. While I learned valuable technical troubleshooting and ticket handling skills, the training felt inconsistent, and there was little room to grow. Management communication was often detached and the support system felt lacking—many decisions seemed driven by metrics rather than people. As for workplace culture, it's a mixed bag—some teams were friendly, but overall morale felt low with limited collaboration or camaraderie.
The hardest part was bureaucracy and lack of clear direction, leading to burnout.
The most enjoyable part was connecting with teammates who genuinely cared and helped out when things got tough

Typical day would include dispatching parts and technicians to Taco Bell stores all over the US. I would track parts shipped via various carriers, UPS. FedEx and some smaller courier companies. Also schedule the technicians to ensure timely arrival and completion of the service replacements.

My project coordination skills were developed having to track the daily service calls to completion as well as ordering parts. In addition to reporting daily and completion service calls to Taco Bell.

I was fortunate to have co-workers on the Taco Bell team that had years of experience. I learned much about coordinating service and well as software such as Microsoft Excel from their many years supporting the client.

The most frustrating part of the job was dealing with shipment issues, such as weather delays.

The most enjoyable part was the way the team supported each other and helped out whenever the need was there.

when I started it was supposed to be a tech job desktop services with some inventory and shipping, turns out they are managing a 10k people company with 2 people! so you are ordering equipment for that size of a company in a room the size of a 1 bedroom apt and ordering not just regional but the entire company across the country! they took the company with all the senior staff that quit with 0 documentation on processes. management will get the task have no clue how it is done and pass it to you and tell you to figure it out, they just delegate the task with 0 know-how, on top of doing that. Also in house IT is onsite, with IT tickets across the whole company. Just absolutely insane what the expectations on with that short of a staff. got blamed for a ticket that was not me and when proved it wasnt me i was on the black sheep list

This company is both good and bad. The main goal of this company is to provide IT resources and support for other companies. Depending on which company you are contracted to, your experience varies greatly. Get a good client account and this company is excellent. Get a bad client account, and you're on your own.

My account was a bad one. I was verbally abused by the client, worked to the point where it became detrimental to my health, had a non-supportive team, a revolving door of managers, and when I mentioned my concerns to HR or my direct manager nothing changed. Even after leaving the company, I have health issues caused from working there. 

So if you join Allied Digital Services, I hope you are contracted to a good client.

ADSL Specializes in Service Desk, Deskside, and Field Services.
Promotions and raises are for outstanding efforts not just showing up. ADSL promotes internally when possible and excels at recognizing talent.
Management does care about employees and are interested in your well-being and stable work/life balance. 
Culture at client sites may differ from HQ but loyalty and hard work are rewarded. Many sub-contractors have been successfully converted to full time employees, and technicians promoted to management.
Teamwork and collaboration with free exchange of knowledge is a huge benefit that promotes career growth.

I don't recommend this unprofessional company to anyone. They start attracting applicants with great promises and a competitive salary paving way for some applicants to get very excited and accept the offer.

Once an applicant is hired, they will end up having multiple managers; including a regular employee i.e. LAM in my case. A permanent employee with the same title as the Allied (Hired) contractor with no management experience keeps on practicing immature leadership skills on Allied employees. No Job security, I am really regretting leaving my permanent job and ending up with a real toxic environment.

This is a great company for anyone who wants to start working a job as help desk support. Training varies on supervisor, but is typically good. Everyone is very supportive about answering questions you may have.

Unfortunately, there is little to no chance of advancement. The management make it clear that if you work here, stay for a year or so and then move on to another company.

Workplace culture is okay. Friendly employees and food catered every week.

If you are on multiple accounts/support multiple clients, you will feel overwhelmed.

Vacation and sick time are basic. Benefits are okay.

I was a subcontractor supporting IT functions for a warehouse. Constantly asked to work overtime, and then yelled at if declined. Or if accepted and you aren't 2 hours early to work (Not a joke).

Direct manager thought it was a good idea to pull the entire team together to bring the news "You all will not get raises, we are out of budget so don't ask" without any sort of good news to buffer it.

Allied Digital services feels like a company that operates on a whim. They will not work with you and they do not care about you.

Top Job Titles	Average Salary
Desktop support technician 135 salaries reported	$24.37 per hour
Technical support specialist 26 salaries reported	$24.52 per hour
It technician 8 salaries reported	$21.25 per hour
Client services manager 2 salaries reported	$111,250 per year
Field service technician 6 salaries reported	$30.50 per hour

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