case manager

claims specialist

specialist

account manager

senior software engineer

Allied-Benefit-Systems

- Benefits are mediocre (high deductible plan)
- Pay is ok/mediocre most annual raises are below 4%
- Remote worker with long hours
- Employee survey that they say is anonymous does not feel that way 
- Training was performed by management who provided the least amount of data and in an unorganized and fragmented manner.
 If/when they train on a job aspect,  they go through the process really quickly and do not like repeat questions (those can and will be held against you in performance reviews despite the less than impactful training).
- The systems used are very basic and most are not efficient.  A pricing system they use is known to provide different pricing data for the same claim.  
- The department I was in was responsible for applying Medicare repricing which is not applicable for Facility MBH claims, birthing centers, and some other claims so the directive from management was to allow a % of billed.
- In general there are a lot of systems and infrastructure that could use improving due to redundancy, lack of communication and how much manual labor is involved in producing certain information.   It feels very cheaply cobbled together.
-Good luck hearing back from the IT dept (I think there were 4 helpdesk for a company of over 400 people) on the same day if you submit a request on or afternoon.
- PTO was ok at 120 hours 
- Flexible working hours
- Bereavement leave is 5 days
- Owner of the company has not held a single town hall in over a year (when I was there at least)
- No bonuses unless one is offered for your 1st year there upon hiring.  After 2 years an employee becomes eligible for the profit sharing which is a % of you total pay depending on corporate results.
- A number of staff mentioned a disconnect in understanding what and how the over all department did since there was a variety of functions with different people working on different processes.  
I think this is the fault of the manager who did not take the time to properly train and communicate with and/or try to bring the team together in a meaningful way that lent clarification on the overall organization of the department. 
- Management barely interacted and was always working on projects or having meetings.  I did not feel appreciated or supported by them.
- I was afraid to approach them with questions for fear of them being "repeat"questions.  This all could have been easily remedied through organized and thorough training.  This right here, to me is demoralizing and  caused some anxiety.
- I would not recommend this as a place to work unless you absolutely need a basic job.

The opportunity to work from home is nice, but it comes at the price of being micro-managed. If you are interested in being micro-managed, then this is the job for you. 

The atmosphere is more pleasant than most, with a fantastic customer service team. If you are "In-House" they do offer many events and the quality of work/life is better. These events are not offered to you when you are remote (WAH); unless you are willing to travel on your off time. 

In CS the Management will provide you with "fluff" about how amazing you are doing all year long then when you approach the Annual Review you receive a "Meets."  The attrition is high in CS due to the annuals and closure/black out days of PTO in the middle of the year until the end of first quarter, and this is unfortunately how they commonly lose good employees who are loyal. 

The hardest part of the job is answering to both Customer's complaints and dealing with the micro-management distributed by the CS Management Team. Before looking into this employer, please do all your research, they may appear as a great opportunity on the front end, but in about a year, you will see the true colors. The above is only my account, and good luck.

I truly love Allied. I think it's an amazing company to work for and management is great. There is great work life balance overall and management always has your back. The culture my team(BPO) has is truly top tier!  I love that HR has been doing surveys lately and changes have been made in response to employee feed back which is huge.

This company offers tuition reimbursement and great employee benefits. 

I would love to retire from this company. Been here 2 1/2 years excited for many more.

Additional Details
Typical day at work very busy but manageable. 

Hardest part of Job
-You have to stay organized and focused to be successful, but its doable.

Most enjoyable part
-interacting with my team and taking care of members and clients. I love when I can help solve an escalated issue or provide education on something that helps the member



What is the best part of working at the company?
The atmosphere is good for the most part, most of the workers are very kind.  However, as nice as that is their training needs a serious makeover. They advised they don't have an official training program due to the company growing, which is perfectly fine and understandable. But no consistent training program= inconsistencies in work. They ask you to give them patience due to this inconsistent (and quite sloppy) training, but they give no grace to you when this reflects in your work.

What is the most stressful part about working at the company?
Their training was inconsistent but they still held you to higher standards as if they didn't lack a training program.

One of the worst call centers I have worked in my life. You are treated like a number they just want you to take call after call. No time for callbacks, if you go into ACW they will throw you back into the queue, if you are on a call too long they will IM you to get off the call. The systems don't work half the times, phones constantly going down, and their Quality Analyst will mark you off for pretty BS. Manager doesn't get involve. you are trully left on your own. No time for training or growth again you are a call taker for those 8 hours. RUN if you are offered a job here you will be stressed out. Also you are allowed no more than 2 minutes per day to use the bathroom anything over 10 minutes per week you get written up. Nothing but a mindless call center factory.

A typical day at work was a variety of end-user support issues from break-fix to user profile setups.

I received an in-depth knowledge of Windows server, SAN disk arrays and telecommunication wiring (they were not using VoIP at the time).

The management was very accessible and mentoring.

We were a small team of three and shared a great comradery.

Hardest part of the job included a function called "positive pay" for which was a telnet banking transaction that was delegated to the IT department. It was very detailed and allowed for no error. I learned detail-orientation from that experience.

The most enjoyable part of the job were the break-fix issues.

I learned a lot and enjoyed working for Allied. The people were great.
My job consisted of claim repricing and tons of data entry and light mail duty. I learned not to take life so serious and to ask questions if there was something that I didn't understand instead of trying to figure things out on my own then create a huge problem. No one knows it all.  Team work is also very important. No one person can run a company. Hardest part of the job, trying to locate missing claims that weren't where they were supposed to be. I enjoyed coming in everyday and seeing a smile on my co workers faces!

Terrible place to work. Management was the worst I've ever experienced with micro managing and not having a single postive monthly review despite hitting the already unrealistic expectations/metrics each month. They just continue to demand more until you are burnt out and miserable. Tell you people don't stay in case manager roll long despite many being there much longer than you, and offering no direction on where there is room for growth within the company. Management is terrible and not personalable at all. I was berated for taking PTO (which I had accrued appropriately) for a medical emergency that I had no control over. Would absolutely not recommend.

What is the best part of working at the company?
You’re working in the comfort of your home without no distractions 

What is the most stressful part about working at the company?
Everything from the calls being back to back to the lack of help that is not offered. 

What is the work environment and culture like at the company?
It’s alright. Something that I noticed that helps you succeed in the company is if your brown nose that’s gonna help you. 

What is a typical day like for you at the company?
Full of calls. Back to back even on your breaks and lunch time calls come in back to back.

The unattainable expectations are stressful. The position is salaried so you work 12 hours a day to hit the production standard because the additional work added to your plate does not keep you from having to achieve the production standard. Lack of communication from supervisors, management is astounding. Normal claims training is 6-8 weeks at most companies. This one crams it all into 2 weeks and sends you into production. This is a horrible company. 

Top Job Titles	Average Salary
Case manager 16 salaries reported	$60,531 per year
Claims specialist 12 salaries reported	$23.04 per hour
Specialist 15 salaries reported	$21.00 per hour
Account manager 12 salaries reported	$73,542 per year
Senior software engineer 10 salaries reported	$126,500 per year

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