senior underwriter

underwriter

claims examiner

software engineer

claims adjuster

AmTrust Financial

Nice starting out job, they hire you in a specific role and pay you for that than turn around and have you do 10 other things that is not related to what you were hired for without attempting to give a decent raise. You’ll only get 30 cent no matter how hard you work. You have to tell them why you need time off, which is a violation of ones privacy. It’s so micro managed, the morale is extremely low. If you ask me they don’t care too much about their employees. They give appreciation dinner once a year. There are no incentives or bonuses to keep you motivated. If you bring something to management, you’ll get a story told to you rather than a solution. It’s a very boring environment, very dry. The building located in Williamsville is freezing cold all year around, regular employees act like managers. There is no room for growth,  they need to hire more people but is too cheap to do so.  They don’t care much about your stress level, never attempt to make sure everyone is doing okay during times they know is very stressful.  They will implement new things, train you partially and expect you to know everything. It’s a real fake it until you make it type of company. You’ll buss your behind all year, coming to work everyday, they have heart attacks if your 5 minutes late, at the end of the year please don’t expect and bonuses. This company is awful when it comes to how they treat their employees. They ask you to refer people, they never even consider the people. Turn right around again and promote this referral bonus🤔🤔. I will never refer anyone of you never considered the first set of qualified ones.  They need to pay more money with all we deal with. Williamsville is clearly held at a higher expectation than Cleveland, those reps appear to not be trained how Williamsville employees are. They will train half of their people on something, watch them suffer and stress out and not do or care anything about it.

Worst place ever!! Every call is a bad one! Supervisors TRADE agents if they feel that you have gotten unproductive or bug them. Has a new director every 6 months. Training department is good but they don't train you for what the calls are really like. Call center floor is dis-organized. HR will not cooperate with any claims except if it has to do with the termination of an agent. Other departments which you have to communicate with in order to do your job will either push you off the phone even if you need important info to get off your call, or tell you that it is not their job to train you. Tier 1 department is worst of all of this. Suervisors will tell you to lie to get clients off the phone because they are worried about handle time. Handle time is too low for calls that are taken. Supervosors will also set their own standards for the team even if it goes against call center metrics. No chance of promotion. They prefer to hire outside sources. Most of management has not taken a call nor knows how to handle call escalations. They have their leads do all the work for them. Required all departments and required everyone to interview for their jobs again. Hold times to reach the info line which happened several times a day even for the most tenured of agents due to agents only on a need to know basis. Was written up my 3rd week there for asking a question to the info line. She proceeded to tell me I shouldn't argue with her when I simply was asking the reason for why she was instructing me to handle the call a cetain way. I had asked for her name and position to report her to my supervisor and was written up for questioning her position there. Was also reprimanded for denying a claim which advised by a supervisor who didn't know how to hande the specific dealer for the call. Most of all a very emotional job to work for because of the way we had to treat our clients. Overall not a very nice job.

Benefits:
The number of vacation days and paid time of comes to approximately 1 month of paid time off per year.  Other benefits seems to be average such as health insurance, 401k, etc.  

Work Environment:
You have the opportunity to wear a lot of different hats and try a lot of different things within your job function.  Training is pretty much non-existent.  Everyone considers themselves to be competent developers and they consider almost everyone else to be completely incompetent leading to a negative work environment.

Compensation:
Entry level pay that is a little below the industry average.  Ability to negotiate to some degree.

Job Security:
Getting fired here is nearly impossible. The only way to get fired is to be so rude to the people you are working with that everyone you work with complains to both your manager and your manager's manager, and their manager's manager.

Management:
Managers seem to  be in their positions just because they have been there longer than anyone else.  Managers tend to ignore employees unless they have to answer a question or resolve a specific issue.  I don't get the feeling that I have any chance of moving into a management role or that I would have any power or support if I did receive such a role.  No one is held accountable for any of their actions (e.g. watching movies at work, showing up late regularly, taking long lunches, etc.).

Doesn't the title explain it all? All that glitters ain't gold, as they say and even though this company is in a high rise and has leather clad chairs in their executive boardroom, which features a fantastic view of the ocean...well, lets just say this company is akin to putting a gold ring on a pig's snout. A pig is a pig. I am referring to the exorbitant amount of work management continues to pile on the work comp adjusters and underwriters, to only continue to insult their intelligence with disproportionate pay. They do not hold their supervisors, or managers for that matter, accountable to how they treat the above mentioned workers, which ranges from inferiorly to condescending. The supervisors micro-manage and also take turns 'making the rounds' to make sure people are at their desks with our proverbial WWIII helmets on. Did I mention that they underpay you and don't seem embarrassed about it either? There is NO open door policy and they groom particular people for success and heap unrealistic demands on the people they have set up for failure. Interestingly, they don't think anyone is wise enough to see their ploy, but its glaring; just like the sun streaking through the boardroom windows as you're sitting in yet another meeting daydreaming of the helicopter that is soon to swoop by and rescue you out of there!

Let me start off by saying any review of this company that has more than 3 stars is from the company themselves!  This place is understaffed, the workers are underpaid, and they lack customer service!  I worked in the call center and I noticed that every call that I took was because the insured had not received thier bill.  Amtrust would not send out bills just so they can charge the customers a $25 late fee!  This company does not care about the people who work there.  My manger at the time told me he did not believe in rewarding employees because the paycheck was the reward!  There was so much favortism and BS that went on.  Managment gave themselves special privileges such as leaving early every Friday.  It got so bad that everybody in the call center had to get permission to leave thier desks!  We had to ask permisison to use the bathroom!  And if someone asked before you did you had to wait until they went before you could leave your desk.  If you wanted to get a drink of water you had to get permission.  God forbid you speak up to HR.  They all look out for each other.  If your're not a manager then they dont care about you.  I know at least 2 former employees who have filled a lawsutie against this company for wrongful termination and harrassment.  This company wont be around much longer!  Save yourself the trouble and apply at Mcdonalds before you apply here

I was at AmTrust for 8 years and I worked in both underwriting and claims. Underwriting at that time offered no growth to most of the people in my unit so I switched over to claims. I enjoyed working in claims at first but once the sheen wore off I started to see a lot of things that weren't right. The company has no structure, there were tons of layoffs within the company and sometimes you wouldn't even know that certain departments were being laid off. There is no room for advancement unless you're a brown noser and even though you'd see tons of emails of people being promoted upper management does not know what they're doing. Like most companies they are now focusing on metrics more so than quality which it shows. Some of the management that they have, especially in claims, is ineffective in getting the job done. Subrogation has been reorganizing since 2019 and has yet to complete the restructuring that they started. The best thing about working here is the days off that they've implemented over the last few years. The pay is horrible if you're an existing employee - the yearly raises for most are about 2.5% which amount to about 0.50 an employee and they don't offer yearly merit increases. This is a place where you can go to get started in insurance or you need a job for the time being, but don't get too comfortable working here. 

The company itself is is fairly young, 25 years and honestly the benefits health, dental, 401k etc are fine but the holidays we have are amazing as we have a diverse acknowledgement and get more than the normal 8 or so, sometimes it is up to 19 a year.  That doesn't feel to bad right?

What does feel bad is when a leader is a true problem but others fail to see it. Not your other peers who validate some concerns but the people above the leader. The people who can take action I guess, but they don't,  I don't blame them I suppose, when the feedback continues from leader to leader and HR does not act, well seems like this one may not come out in the wash. 

What is going to come out is a slew of resignations... So much for 15% attrition goal this year.  Well I guess if they hire enough people it will water down the field so the % will drop.

As far as the leader, I am learning the hard way, do not speak. Either you will be called down for asking a question or even seeking clarification from the mixed messages. You maybe a nurse but the direction given  (if any) is going to be related to claims management. Nurses do not do claims handling. 

Management supervisors and leads lack knowledge for their job lead. People are usually placed in lead or supervisory positions just for having tolerated all the BS long enough and not have quit or gotten fired, but they know nothing about business management or business ethics or being diplomatic in leading a person they know nothing about offering constructive criticism. You can ask two different supervisors the same question and you will get two totally different answers. How does one learn and grow and be productive in their positions when the resources that are in place to assist you don't even have the correct answer, they don't care about finding out the correct answer, and they say anything off the top of their head and will tell you to get the customer off the phone and move on to the next customer that you are expected to race off the phone. I don't handle my calls this way I have longer calls because I try for a one-call resolution and offering quality customer service but I'll probably be fired sooner or later for that fact.

This company was extremly toxic. From managers that constantly gas light and dont know whats going on. To other department supervisors micromanaging you. Bosses that dont listen to your problems and cant take accountability. They say they like to hire within but ignore employees whove worked there 5 years plus trying to move up. They turn over rate is crazy high for a reason. This company has the worst systems and refuse to invest in better. You will get in trouble for not enough work done on days the system doesn't work for 5 hours on end. After a year of being burn out and overworked they will appreciate you by sitting you down in a huge meeting to talk about how much profit we made in our departments then only give 26 cent raises a week later. They take forever to let go of employees who dont do there jobs. The entire company works against eachother as apposed to with one another. Departments are always trying to point the finger at one another. Its sad because some of us genuinely care to the extent we get burnt out but the toxicity and trying to survive evidently makes us leave. The internal functions and flaws of this company SCREAM downward spiral in slow mo and all should be weary of working here. 


What originally started out to be my dream retirement job, filled with tons of people I liked and respected, management that I liked and respected, teamwork, training, and a encouraging and fostering environment, turned into living nightmare after a reorganization of the premium audit department. Vast numbers of people quit without being replaced. The remaining people were overworked, forced to mandatory overtime, forced into giving up our Amtrust holidays, and essentially treated with constant derision and disrespect. Being forced into mandatory overtime while management does nothing to replace lost staff, and in fact continues to make decision decisions causing more and more staff to quit, was ridiculous at best. Eventually it simply became too much to bear. Discussions with human resources and upper management did nothing to ease the situation, and in fact more and more people kept quitting, causing the minimal remaining staff to be grossly stressed by a never-ending backlog of work.

Top Job Titles	Average Salary
Senior underwriter 42 salaries reported	$103,202 per year
Underwriter 35 salaries reported	$72,064 per year
Claims examiner 23 salaries reported	$27.19 per hour
Software engineer 3 salaries reported	$57,333 per year
Claims adjuster 5 salaries reported	$78,180 per year

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