instructor

medical assistant

nursing instructor

surgical technician

admissions advisor

American Career College

I worked for this company and it was the worst company I have every worked for in my entire life. Very Stressful environment. A typical worked was see new prospective students consistently and could not even give time to your continue students. Management was horrible because they would talk about their staff behind their backs and they will try to go get you say something behind someone back to get them in trouble. They would push students to enroll, even when they want to go home and talk about with their family about it. There App fee is non-refundable, so they are going make profit off this and they don't tell students about this. Student files are incomplete due to them enrolling student with the proper documents. In addition, they enroll students who ineligible for financial aid when they are default or have an overpayment and the student has not cleared it. They tell that every student needs to be in enrolled when they come through the door and if you don’t enroll the student, you are not providing excellent customer service. In addition, students are being told that they don't have to bring their tax information in and that financial aid will do an estimate regardless. Finally, they tell the staff a couple days or without notice that we have to work on Saturday. This company does not care about you or the commits that you have with family; forcing the staff to work six days and not paying overtime. If you try to say anything, they say you are being inflexible and when you tell them no. I never work for this company again, nor the sister company.

I was hired under the impression to revamp a flailing program. I was to instruct the morning and evening course and do some administrative duties inbetween until I could raise the student population high enough to hire another instructor. 

What happened is I was informed by the campus president I had to stay work a 16 hour day all week. This did not include the work at home of revamping the curriculum, planning events, and other administrative duties. After two years of fighting the president to bring my student population to a respectable level (if she would have let me take full reign without her interference the program would have had a chance to grow) I was released as they only wanted the program to stay afloat until their ADN program was approved. 

Was not informed of this and was blindsided. Now my fellow directors and my DOE were phenomenal people along with other departments who worked together to create an environment that was fundamental in learning and progressing. If transparency were there from the get-go and I didn't have to work 16 hour days (which I later found out was illegal even if you are exempt) maybe my review would be 5 stars across the board.

What is the best part of working at the company?
Working in clinical with student who want to be there and appreciate the opportunity to learn and work.

What is the most stressful part about working at the company?
waking up extra early from home-off the clock in the morning to creating a computer genrated attendance code before work. And after an 8 hour day on the clinical floor teaching and working side by side with student, I go home and work another hour creating student absent make-up forms off the clock. Driving to the campus on weekend unpaid and without gas reinbustment to get Covit tested to be able to work in clinical setting with students for the week.

What is the work environment and culture like at the company?
staff is very supportive and family like. I love the staff. 

What is a typical day like for you at the company?
so busy, all I can do is sleep an hour after clinicals- student are very appreciative and with them nursing is a pleasure to teach. The DON and immediate supervisors are supportive and helpful to make us successful.  But you get up early to get on computer to do attendace realated things and work after work at home to do attendance realated paperwork over and hour or more daily.

I have never worked for a company that has such a high rate of turnover regarding employees.Within the period that I have worked there in the Orange County Campus I have seen and heard of 11 at least employees who are no longer working in the facility including Program Directors.  Whenever there is a new program director, all or most employees in that department gets replaced with personal choices of the new Program Directors.

Student enrollment has suffered due to many changes that is implemented that has not proven effective. Supplies, when there are available are usually faulty or non existent.  The students are the ones that suffer the most because they have to deal with multiple instructors within a short time span and their different methods of teaching.  Consequently students are dropping like flies or they don't bother even showing up to class. 
 .  
Medicine and technology has grown but the staff has held on to an archaic method of training that does not meet up with the standards of the current generation.

Accusations are either thrown haphazardly or not properly conducted dependent on who is the accused or who is the accuser.

This is my experience with the company so it is my humble personal opinion. 

Typical work day: 
as soon you arrive to work you are needed by your students whether it be externship site, resume, or a concern. 

-returning calls and emails immediately 
-speaking with employers for externship/employment needs
-attention to detail - mistakes can happen but own them and stay ----focused
-time management - sense of urgency 
-answering questions - customer service
-workshops 
-conducting student meetings
-accuracy - ensuring grad files are prepared properly
-student success


My Director was a great manager!! Couldn't have asked for a better Director. 


Culture: fun and inclusive. Always something fun happening on campus, emails praising employee work, monthly birthday celebrations, department birthday celebrations, games, recognitions


Hardest part of the job: N/A 


Most enjoyable part of job: my co-workers! we had a blast. so many memories.

A typical day at American Career College in my position would be checking emails and responding accordingly, reviewing department outcomes and contacting students.  Building rapport on a day to day basis with staff and students is challenging at times. Open communication is a necessity. The work place culture is neutral. The culture is based upon the beliefs values and objectives of the organization. The hardest part of the job is coming up with agendas to ensure the success of our diverse student population. The most enjoyable part of the job is when students meet and accomplish their goals even among the tribulations that may encompass their lives.  

*Under new Management recently. Change is always difficult because of the unknown outcome. Abrupt decisions are made that of course have affected the workplace culture and behaviors. Hopefully, stabilization will occur.

I would start my day with logging into my phone. As soon I log in, I'm able to take inbound calls. I log into the auto dialer and start to dial inquiries from other states (TX and FL). At 9AM PST, I start to dial inquires within CA. Our outbound inquires are people who requested information online and wish to speak with admissions. Once we confirm the information is correct, we transfer caller to admissions. 

What I most enjoy about my job are my co-workers. They make me smile and make the time go faster. Everyone has their goals and we try to help each other achieve their goals. Management is great. My direct supervisor and the Vice President are always available. 

What I learned from working with American Career College/ West Coast University is to improvise and to adapt. There were times when either the computer system was down or email was down but we manage to work around the problem while I.T takes care of the issue.

On a typical day, I assist in updating student profile info for incoming new students, issue new and replacement student IDs, and prepare documentation packets for new student orientations. My coworkers are the best part of my job. They have such a great attitude about their assignments and truly do their best to aid any and every student that is in need of assistance. The most enjoyable aspect would be my involvement in campus activities. I am usually tasked with directing students to the appropriate location, answering questions and taking event pictures to be posted on the school's various social media sites. From my experience with management, issues are handled promptly and judiciously. In this position I have sharpened my interoffice interfacing abilities and developed a greater interest in servicing the public.

While working at American Career College, I looked forward to going to work.  Interacting with students and co-workers in a healthy, friendly and supportive environment meant a lot. 

I was given an opportunity to grow in my profession as Admissions Coordinator and learned many new skills working with new and innovative technologies.  I was recognition for excellent customer service within my department and inter-departmentally. 

Another impressive characteristic about ACC is that they genuinely care about the success of all their students and consider them with high priority.

Although there was one aspects of my job duties that I found challenging, which was getting students to help provide their proof of high school completion documents in a timely manner,overall, It was an enjoyable part of my working experience.

Very happy with the pay and the benefits (health, dental, 401k). The work life balance is pretty messed up though. We were expected to come in whenever our project/client wanted. We were expected to drop everything if a client came to see us. There were many late nights and early mornings. 
Management is lacking to say the least. Most are micromanagers without the technical knowledge to perform the tasks they are managing. The CIO has treated the staff like they are interchangeable. He would often ask for a task to be done by one staff member and told "No" due to security reasons, only to go to another staff member and ask for the same thing until he gets someone to do it. Security and data validation are least important to them.

Top Job Titles	Average Salary
Instructor 1 salary reported	$22.00 per hour
Medical assistant 6 salaries reported	$28.27 per hour
Nursing instructor 4 salaries reported	$44.52 per hour
Surgical technician 3 salaries reported	$76,286 per year
Admissions advisor 3 salaries reported	$28.70 per hour

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