agente de viajes

travel consultant

software engineer

manager

account manager

American Express Global Business Travel

They are focusing more on buying smaller companies instead of focusing on those bodies needed to support of the xtra work needed to keep up with the workload.  For the last 2years, I have been carrying the load solely by myself due to our other builder moving into strictly doing Mobile Apps instead. I was working unbelivable hours just to keep up with the volume, sending my hours to leadership every week but nobody cared as long as the work was getting done. I was salary so I didn't get extra compensation, but if I hadn't of worked extra the work would have been way behind because I was only 1 web developer supporting 10 meeting managers - for 2018 I completed 125 meetings - for 2019 so far 172 meetings. Oh and, My position was just eliminated due them off-shoring to INDIA as a cost cutting measure. The level of detail, responsiveness, and follow through on deadlines will suffer greatly as I was told by their manager that their work will be tripling! Instead of transferring my co-worker and I over into their realm they did away with our jobs as apparently they aren't paying those developers the same salary.  The company recently lost its CEO and a new guy is in charge, and the VP of Meetings & Incentives also walked 4 months ago..so the Leadership has changed hands quite a bit.  The level of leadership in my individual role was atrocious. I went through 3 managers because they just didn't know where to put the web developers so we kept getting flipped and flopped every year to whoever wanted us. My last leader treated me as if I were an after thought - on our 1:1 weekly calls, I ran the show - went through the workload, discussed issues, prepared resolves, revamped many SOPs that were way outdated, and as long as I was managing everything she had nothing to do. I made her look good! The only way I would think about returning is if I had a contractual agreement guaranteeing a job for at least 5 more years, the salary would increase to be more in line with the work, that OT would be paid out, and leadership would need to listen to the needs of their employees and not ignore them!

What is the best part of working at the company?
the amount of work that is thrown at you for the amount of pay is traumatic. they are extremely time managing. They expect you to deal with card member issues yet are always on your head about call handling time. They have supervisors and Team leads who have no integrity and will lie on you if a card member makes a complaint. Some of there compliance agents wont even listen to calls and will automatically grant the card members compensation which then falls on you and you being reprimanded for it. They operate in a manner to where certain employees are there favorites. if you get stuck on calls you are then questioned why. this job is extremely stressful and overwhelming. They lie to you to get you in and once you're in that's it .There management always questions agents integrity when indeed they have none themselves. When offered a position and pay, its not what you accepted. I quit after 9 months of being employed because you are basically on your own and you have to refer to there CHC articles and that can take up most of your time. The pay they offer is not worth your sanity or your health especially dealing with privileged  card members who feel they can speak to you in any way and feel that you work for them. Training is not enough when learning new systems. People are constantly quitting because of the treatment so don't waste your time

What is the most stressful part about working at the company?
the entire company. getting assistance they want you to handle escalation calls do your job and other departments as well

What is the work environment and culture like at the company?
you may be working from home most of time or in the office some days

What is a typical day like for you at the company?
typical day is getting migraines daily, being frustrated . when you work for a job you should enjoy what you do and not ready to leave when your shift has not even started. Card members  are extremely rude and degrade you

If you are considering AMEX/GBT vs. another job offer, take the other job, nothing at all could be as bad as GBT, it is not AMEX they are leasing the name. 

If you have real experience you will be hired, the pay is the same or less that you could get anywhere else, the benefits are good, but honestly even that was not worth the crazzzzy of GBT.

First, you'll be tasked w/self directed learning modules, but don't confuse that with self "paced" you will be expected to complete the training w/in 2-3 weeks, which is actually doable, but in reality there is no way you will retain it all.

I was placed on a team w/in a huge "super group", my team had 12 accounts, sounds simple right, but the account specific training is ridiculous, 12 accounts, with unlike travel policies they didn't even have the insight to put like -like accounts together or at the very least consolidate the UDID's.  If 12 accounts sounds okay to you, lets add Canada BSP ticketing and exchanges on 4 or more of the 12 accounts, all while trying to figure out the point of sale tools along with searching for the specific company policies.  

I was fortunate that I was placed in a very talented and generous group of agents, they were always willing to assist when they were available. It was very frustrating that a new hire would not have had a point of contact for assistance when needed. 

I started in November, by mid January, I was lazily looking for another job, by mid March I was frantically looking for a new job! I honestly considered quitting w/out another job, but stuck it out. Gave notice Mid-April, started with a normal company benefits are just as good and the pay is better, so my suggestion is keep looking til you find the right fit.

The biggest red flag & I totally ignored it, was being hired with the position to be determined. My fault for taking a job without knowing the specifics & such a waste of time for me and the agents tasked with filling in the gaps of the horrible training.

My initial 4 week training from home was pretty good. Training on the AMEX way and refreshing on Apollo/SmartPoint. The few days we had for client specific training wasn't as intense and very confusing. Was hired to work on 1 specific account. Found out during client training I would be working on 2 accounts. After starting on the phones found that my co-workers and eventually me were being loaned out to other accounts when those teams weren't meeting their SLA's and we were given little to no training on these other accounts. Very stressful! If we were off the phones for too long in follow-up to finish a reservation or complete an exchange--the "ready response team" or our ops liasons would IM us and tell us to get back on the phones. AMEX has some wonderful tools--that work well maybe half the time. The exchange tool wouldn't work on AMEX private fares. We did our own tickting and exchanges. The ticketing tool would bomb out on pnr's with no reason given why it didn't issue a ticket and we weren't allowed to manually issue them. So you could waste a lot of time trying to get 1 ticket issued. And then people emailing you and IMing you to get back on the phone! Constantly being asked to work extra hours to meet SLA's. Micromanaging Ops Liasons. No supervisors as we worked as a SMART team where all the team members tell each other what to do.   95% of contact with your team is thru IM since these were virtual agent positions. Could be very frustrating when you need the answer to a question and no one responds to your question in group chat. I did actually like the team I worked with and the account I was on but was very frustrated by a number of AMEX employee policies and decided it wasn't the place for me.

There is no working on your own here. You are under constant scrutiny, always under a microscope and the team leads/supervisors point out all your faults and don't seem to acknowledge your attributes. Their reasoning is that you always need to be working on bettering yourself. They don't praise any of the good things. The agents are doing the jobs of 2-3 agents in a 7 hour day with no overtime allowed and no time to get their daily chores done. This is an on going thing. When you ask for help the leads say "other agents can do it, why can't you?" Most leads go out of their way not to help the agents doing the work. Good luck working here. The perks are gone and the raises are not there. They've cut back so far, it's turned into "slave labor". When an agent goes above and beyond it's usually the lead that takes the praise. This place plays favorites too. So you can try to get ahead but it comes down to who is the favorite as to who gets the promotion...no matter how long you've been there or how much you bring to the table. When they schedule you for training, they'll pull you out of it half the time because of how busy it gets..hence under staffing and over worked agents. Your lucky if you ever get to finish any training at all. Took me two years to get two trainings finished. They have so many systems set up you have to go back and forth between them to get one job done, and they don't understand why we can't work faster. We must research things which takes time...that we don't have when we're going back and forth in so many systems trying to find what we're looking for. Just remember under staffed, over worked agents and very under paid.

A typical day at work started by entering a large call center, the size of a football field and connect yourself immediately to the telephone gadgets and the computer system. The phones started ringing non stop the minute you signed in yourself to your computer. 

I learned to be able to work with mostly woman of all ages and using 100 different perfumes which I was very allergic to, but with time I got used to them, and could breath better.

Management was on top of every call and any complaint they got from any of the Jr. and Sr. agents performance. They took immediate action to correct it with the agent, and made it clear that it can not be repeated without repercussions.

My co-workers were friendly at a minimum, since the time control and duties did not allow anybody to get to know anybody else well enough to be friendly. In occasions and during lunch, we said hello and exchange a word or two. We only had 30 minutes for lunch. 

The hardest part of the work was the constant ringing of the phones that we were not supposed to ignore for more than certain amount of seconds, and the strict control that we were submitted to in that particular activity. Eventually we all got use to it, and would automatically answered them within the time limit.

The most enjoyable part of the job was assisting other agents in their daily activities as Sr. agent, and it was part of my duties, so in my case I had a little more flexibility than others.

I am an 18 year veteran at American Express Global
Business Travel with 30 years in the travel industry.  My journey with
Amex GBT has led me thru years of advancement.  I have worked as a Travel
Consultant, Lead Agent, Team Leader, Performance Coach, Client Specialist and
now an Account Manager. Thru every step I have been privileged with top-notch
leadership that not only nurtured my ambition but influenced my ability and
approach to each of my roles.  Amex GBT is unique in many ways.  It
is the number one global travel provider with employees that span the world. It
is a company that embraces diversity and celebrates people from all walks of
life. Transparency is a priority and access to information is provided thru
Town Hall Meetings with top executives, emails and online resources. Employees
have a voice in their performance which allows us to list our accomplishments
and contributions in both a mid-year and year end review. There is also an
annual employee survey that is taken very seriously and often times invokes
discussion and changes within the company.  I can go on and on about why I
love working for Amex GBT but the proof is in the longevity.  Amex GBT
boast employees that have been here for over 30 years.  Needless to say, a
happy employee is a lasting employee.

In my 26 years of working for American Express I had a fulfilling family life and work experience. I started with the company as a customer service representative servicing our card members. Within two years of my employment I was training to become a learning specialist training new hires both in the states and for our international.partners. 

My job included customer service training for both our card members and merchants disputes. I was a supervisor handling all escalated calls and servicing disputes. I was also responsible to see that all disputes were handled in a timely manner.

American Express is one of the best places to work. They offered great benefits and a great working atmosphere. They recognized and award their employee for all the good work achieved and allowed us to work on our owned without micromanaging. 

One of the hardest part of the job was trying to make both the card members and merchants happy. It was a challenge I worked hard to achieve.  . 

The best part of my job with American Express was all the people I met and worked with during my twenty six years. They became family. The day we were told they were closing our department was a very sad day. It meant all the years we spent working together as colleges and family was now coming to an end.

I should have know this job was going to be bad when they gave a group interview on us suggesting travel plans with little to no information. Training was paid and 6wks learn a lot but not enough to where when you hit the floor taking live calls you was confident in what you was doing. Management is absolutely horrible each team leader have different rules for their team that do not go alone with their manager rules there is no one to send escalate calls to it supposed to be your leader but their never available the calls are back to back and stressful especially if you not familiar with traveling. They want you to meet these statistics that are unobtainable your leader give coaching but it literally have nothing to do with your stats or how to fix them the SOP changes every other week and nobody updates you of said changes so you will get wrote up. They big on attendance even when you using your sick time or PTO time they are 24/7 you are not off on any holidays unless they fall on your off day or you put in planned PTO at the beginning of the year. Worse company I’ve ever worked for I wouldn’t recommend it to anyone honestly they watch your aux you can barely go to the bathroom if you over on your lunch by a minute they will have a meeting with you to write you up

Worked many years for amex which became amex gbt.  They changed all their tools so that none of them no longer work properly, so opening up a tech support ticket is your daily mantra. Team leaders they could careless if it reflects on you, so long they get their bonus'. The ugly part is that these tools will reflect on the agent instead of the management and their zozo tools. Leaders are busy zooming all week long they could care less about employee or customers. It became barney's bargain basement travel. You want a raise raise your seat that's the only raise you will get. They disrespect your opinion. You spend a lot of time trying to help other agents who are drowning in problems with the tools. Hopefully you like stress, it will be your new friend you get to take with you on weekends holidays and vacation. It used to be a good place to work but not anymore. You want a day off forget it get in line they will pool you with other teams to fight for a day off. Seniority has its advantage,but this rule will bend based on favoritism. No matter how hard you try is never good enough. They are desperate for business so they take on businesses that the IRS and circuit courts are scrutinizing. Favoritism is what they do best. Hard work is not appreciated. No raise for you for 4 years. Pathetic. Your life span will shorten. 

Top Job Titles	Average Salary
Agente de viajes 84 salaries reported	$29.25 per hour
Travel consultant 1 salary reported	$40,000 per year
Software engineer 2 salaries reported	$143,775 per year
Manager 6 salaries reported	$102,500 per year
Account manager 5 salaries reported	$93,000 per year

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