desktop support technician

desktop technician

programmer analyst

network technician

network engineer

American Info Systems, LLC

Let me start by saying if you are in college this is a good side job while taking classes but should look elsewhere immediately after graduating if looking to pursue a career. When I started hours were not guaranteed nor are they ever for part-time workers. You can work 40 hours as a part-timer and still not have any benefits.

My time here was not all bad when I started I was part-time and in school full time acquiring my degree. After my first year my time was made bearable due to certain co-workers. In retrospect that should have been the biggest red flag for me and for anyone. No job should be made bearable because you like to work with certain co-workers. The tasks for an IMAC technician was very mundane but it was a job nevertheless. Very little to no knowledge of technology is needed if you have common sense and ask questions. Working as an IMAC technician will not increase your technical knowledge so do not expect this to be a growing career experience.

MACD technician work, when a MACD team still existed, exposed us few technicians to a whole new world of computers specifically servers, switches, firewalls, etc. This is where I grew my skills not in IMAC. IMAC work is just grunt work. If you are one of the better technicians in IMAC expect to pick up the slack for the less than adequate team members.

Whenever I spoke to part-timers they always had such activities to do after work because they were not working full time hours. They were able to pursue school work, certifications, another job, have family time, etc. But when I became a full timer a lot of that changed. I took on more hours but only so much so because it was a long term project that I poured my soul into and felt an obligation to bring to a conclusion. COVID then hit and work slowed down a lot for a lot of people but some of us techs still had work to do most times it was just a one off job then going back home. There was also overnight jobs from time to time that I took but not always. Then after a period of time they wanted to have you come into the office after a job but that was not an issue. The issue here was that there would be nothing else to do after that one job. So one completes their shift and goes home. Now I don't know about you but being in the office doing nothing is tiring. So a lot of times when I am just arriving home I would get a call about a job to do at night and I would decline it a lot more often because I was stationed to be in an office doing nothing after one job. Eventually it came down to a very shrewd phone call from upper management who not once let me have a say in the conversation but to summarize the phone call they had notice a decrease of my overtime hours (meanwhile I had over 200 hours of overtime at the time of the phone call) and were essentially complaining about me declining work which in turn affects revenue since I am not earning them "enough" money. They finished or other he finished the phone call by threatening my job saying you should look for work as we are looking to replace you. This is not the first time they had threatened to fire me but it was the last they would ever attempt it. They gave me a kick in the butt to start looking for work and quit the mental hellhole that is American Info Systems. Also, to bring some background into me declining jobs. It was written in our contracts that we have right to first refusal. Which I do when it suited me best. But what they wanted out of me I could not and would not give. They want people to pour their lives into this company as if they own a stake in it and honestly I was not compensated enough to make that type of sacrifice. And to add more back story to their threats or the way they conducted business internally with their technicians well if a problem was brought to their attention about a tech they would not talk to the tech about it they would just let it fester. They would only bring it up after several more complaints or falsehoods were brought to their attention. In doing so they have let problems become unchecked with the technician in question having not resolved anything. I do not know about anyone else but if we have a problem talk to me about it immediately and let's come to a resolution. Not them they would accumulate these "statements" and come to a conclusion about you from them instead talking to you as soon as they hear something.

If you are an ambitious person expect that ambition to dwindle in this company. Better to use this as a stepping stone for part time work and work with a more reputable companies. Do not make an investment in this company when they will not make an investment into you. They had told me that they would invest in me to reacquire new skills so that they could accept new jobs and in turn I would be placed on those jobs. But these investments never came to fruition. They stated this several times and all those times it was the same result. Nothing.

If you go through the previous reviews you will notice similar standings on this company. The outlier being the IT Data Center Engineer which makes sense since they need to respond to their calls in a timely fashion so they can do what they need to. But outside of them other employees would have trouble reaching them. Myself included.

Three things became apparent to me in my time with them and that is that they have 3 faces. The one they present when offering you a job, the one you discover when you work there and keep your eyes open and the one that talks behind your back. Because of this realization I decided to look for work and quit. I did not fuss I did not argue I chose me and my mental health and left quietly. My last day there I was all smiles because I knew that my mental anguish would be over.

a typical day at work: there are no typical days, especially if you are not full time.  It's on call.  If you are Full time and you have more useful skills you will be assigned random places at different times usually with less then 24 hours notice for the next days schedule.
 
what you learned: All that I know about Enterprise environments in both the desktop and network infrastructure side  

management: They can show great leadership and compassion one month and stab you in the back the next.  The distribution of work is done with some disarray due to no communication.  They also hold grudges. If you do something wrong, small or large, they will not address it until other issue pile up or group them together for your yearly review. Then use it to lower any potential raise you may be up for. As opposed to calling it out and correcting the issues before it becomes a bigger issue, potentially costing the company money due to it.
 
workplace culture: varies greatly depending on the co-workers your are staffed with.  You can have a great work atmosphere even with a hard assignment with the right people. If you have the misfortune to be staffed with certain managers or staff, your assignments, even easy ones, will be horrible. 

the hardest part of the job: Dealing with Management/ Operations in relation to: fair application of exiting company policies, approval for expenses, off-shifting schedules and over-time 

the most enjoyable part of the job:
with certain projects, dealing with clients face to face and completing projects with great co-workers.  Also the satisfaction of doing a very clean install of equipment

This company offers great insight into how the gig economy works on the part time no benifits models. With its days notice on where you will be working and what the task are going to be for that day. It does however offer a wide range of individuals that you will interact with on a daily basis and how to meets there needs 

Pros: Flexible schedule depending on your availability, $18 per hour, starting part-time for most people. Opportunity to work at different technology companies like Facebook or Moody and meet new people while working. Good for learning technical organization like monitor setup and desk surveys. Good resume builder as well.
Cons:  No benefits, and work is not always guaranteed. Best to keep this as a side job to keep you afloat for a little while but keep looking in the meantime. Stay long enough though, and you may get adjusted to a full-time position.

AIS was a temporary IT job that was seasonal and I never really went far with the company nor did I advance in any higher positions. AIS did give me a clear insight on technology.

It's a alright job nothing to crazy, but the hours can be real inconsistent. Times where you'll either work qp days straight or not get a project the entire month

Excellent place to work,very friendly management ,supervisors are easy to work with back office staff is telanted and and very responsive, always return your calls in reasonable time

Ownership and management are very unprofessional, too much gossip between operations and field workers. Lack of benefits and poor decision making skills from higher ups 

Overall its a pretty good place to start. You can grow quickly if you want to but the pay starting out is more or less set and little room to negotiate.

Worked to death by employees of higher status. You drive your own vehicles to pick up co workers to job sites and sometimes they refuse to reimburse you for the trips.

Top Job Titles	Average Salary
Desktop support technician 1 salary reported	$19.50 per hour
Desktop technician 10 salaries reported	$36.80 per hour
Programmer analyst 10 salaries reported	$52,000 per year
Network technician 2 salaries reported	$29.00 per hour
Network engineer 1 salary reported	$165,000 per year

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