teller

branch manager

bank officer

analyst

senior universal banker

American Savings Bank Hawaii

Daily tasks:
1) Ensure that there is connection to all branch applications.
2) Run DataMart reports for end users.
3) Be available for trouble tickets that are assigned to our group; respond and resolve issues.
4) Analyze issue if it is software or hardware related or a user issue.
5) Resolved and pending issues are updated in a knowledge base, that is used by other team members and the Technical Help Desk.
6) When time permits, ongoing projects are worked on.
7) Attend project meetings.
8) Check email for important updates to the project or software releases; respond if necessary.
9) Respond to system slow downs whenever they are reported.
10) Run reports on SQL server to provide data to vendor.
11) Contact vendor if necessary.
12) Keep track of tasks performed to be used for a weekly status report.
13) Respond to phone calls and inter-office messaging system from users that report issues outside of the ticket reporting system.

Software releases several times a year:
1) Review all documentation prior to the delivery of the release.
2) Set up a plan of tasks that must be done.
3) Prepare documentation of post installation tasks on the server and desktop; system, functional and unit testing.

Lessons learned:
1) Each issue is important and must be handled as such.
2) Constant re-prioritizing of tasks is vital.
3) There is never an end to the job so it is important to know when to call it a night.
4) All problems can be resolved; some take a little more time.
5) Help is always available within the team.

Management:
I had the best manager that anyone could ask for. He was a hard driver but always supportive.

Co-workers:
My immediate group consisted of two other people and our manager. Our group was tasked to support the two major teller applications so we were on-call 24/7, on holidays and time off (vacation and sick leave). We were highly specialized and so support was important. There was a lot of trust within the team and everyone did their part in order to deliver the best product to our end users.

Difficult part of the job:
The long hours were difficult, especially when we were sick. Vacations were sometimes not taken because of the demands of the job.

Enjoyable parts of the job:
The reward was being able to meet our deadlines and to provide the best support available to our end users. The system had to be up and running and it was our team's responsibility to provide that support. Our users were very special, in that they appreciated our support.

Typical day at work is servicing angry customers. Most branches are short staffed so you have to play many roles besides yours. Very sales focused and you will likely have meetings each month or every day where Management will tell you things that you could be doing better.  PTO benefits are good, along with paid federal holidays. They pool sick pay and vacation together. Depending on what branch you work at, yours most likely is open 7 days a week. With a schedule like that you will often find yourself working 9 days straight, and it’s NOT overtime. Having 2 consecutive days off is very rare. No work life balance unless you’re on PTO. But even on PTO, you’re constantly thinking about how it will be back at your branch since you’ve been off. Hourly pay is low, and the amount of work that you do for the occasional incentive pay is not worth it. They also do not calculate pay by your years and by the current financial situation in your state. So that means that new hires will get hired and make more hourly than someone who’s worked there for 30+ years. Monthly meetings on a weekend day that are MANDATORY. So if you are scheduled off that day, you must come in for an hour and a half meeting on your day OFF. Headquarters aka Campus is where you want to work. They have all the fancy amenities and flexible work schedule, actual branches…not at all! Actual Branch manager is great. Very understanding and flexible if you need to take time off. Branch managers are pressured by their managers in terms of sales and numbers, so they have to reflect that on to you. The teammates that I worked closely with were amazing people. Very hardworking, they were my second family. However, the team was burnt out. Many nearing retirement age, but no one can retire.. did I mention the pay?! Continued learning was easy with the help of the training department. They give you all the courses and assistance during your training time. Training also comes with free lunch which was nice. However, training and utilizing your training at the branch is a different story. No one should expect you to master everything in a couple 8 hour courses… I would have stayed if the pay was better, and if I was able to have a better work life balance. I didn’t see that coming anywhere in the near future so that’s my reason for leaving. 

How you are treated when leaving a company speaks volumes about the company and the leadership culture. I would never wish anyone else to be treated in the manner I was treated. 

The longer you stay the more you'll see that there is a high turnover rate because of rotten parts of the teammate culture. Don't be surprised, when you decide to leave, or are told to leave, you will immediately become shunned and generally treated as if you don't exist.

I take full responsibility that I could have handled certain situations differently and have never denied that fact. 

Beware that even though the company encourages you to speak up when you see an issue, if you decide to challenge certain senior leaders it is likely you will be fired or your position eliminated. I did and it was immediately reported to leadership that I was the problem because I wouldn't fall in line. It became clear that I was expected to lead two levels up my supervision chain and make senior teammates do their job. 

Don't be surprised to find you are talked about to outside ASB business partners and contractors and placed on the "do not rehire" list with no formal HR actions or documentation. I'm not implying that the whole company and all departments are this way - just certain areas and specifically five teammates - all of whom are senior leaders. 

I encourage you to do your research and don't get caught off guard like I was.  If you read other reviews of the company you will find that my experience is an isolated one.

If Management is listening....  Hold all levels of leadership accountable. Not just the end teammate - which is what I observed on numerous occasions. Regardless of the reason, if someone is leaving the company, treat them with dignity and respect. 

I’m confident HR will respond with a “We’re sorry....if you’d like to talk please contact us at.... “.  Why on earth would anyone risk further alienating themselves in the job market by revealing who they are.

First of all the pay!  $10+ the hour, how can anyone live in Hawai'i with that money?  You must go on government assistance in order to survive with that miserable paycheck.  No one willing to work 40+ hrs should be living on poverty level.

The training was horrid, inconsistent and they only show you the basics, not all the cashier checks, travelers check, foreign currency, IRA, CD chaos.

The tellers should only do cash concerns bc they have a till, and the Personal Bankers should take care of the customer service inquiries. That is NOT the case, the tellers have to make the line go fast, but at the same time sell products that customers don't need take care of missing/lost/stolen debit cards, account questions, travel notes, order checks etc etc.

They really need to hire more people and have a greeter to guide the customers, but ASB does not want to invest on hiring more people instead they spread their personnel too thin. 

The "technology" is a joke, they have loud printing machines for receipts that are so light you can barely see, use a software for transactions and another for inquiries, and these two separate programs do not work simultaneously. So you always have to put the customers info twice!

They micro manage their people, but yet management isn't always around to get approvals above your limit and you always have to seek and wait for them while your customer is upset you walked away.

They force you to sell things open accounts, with incentives but incentives weren't really useful because they didn't motivate anyone.

Co-workers, the slowest most hopeless one never gets called into the managers office, and other tellers have to pick up the pieces. (Taking 20 more customers throughout the day, fixing their errors, looking for missing cash bc of them staying later than usual)

Inconsistency with norms and guidelines just to brown nose to customers.

Working at a company for 10+ years that has been characterized by poor management, lack of communication, and toxic work environment, presents a complex and challenging experience for me.  

Poor Management & Lack of Communication: I've witnessed firsthand the effects of the leadership team lacking vision and failed to provide clear guidance, resulting a chaotic work environment.  Even though management labs are provided, it isn't mandatory for management to participate.  With this lack of stability and demonstration of ineffective leadership, it had led to frustrations among the team and disconnect of daily operations.  

Toxic Work Environment: Favoritism, office politics, and unprofessional behavior were out of control.  It created a stressful and demoralizing atmosphere which made it difficult to stay motivated and productive. At the end of the day, several teammates will feel undervalued and unappreciated; management will relish in recognition and disregard the fact that it was a team effort. Such behavior also results in burnouts among the team and high turnover rates. 

While I appreciate the experience and skills I gained during my time at ASB, I cannot overlook the significance drawbacks that made working there increasingly challenging.  I hope the company addresses these issues laid out here and on the GLINT survey provided as an "exit interview" to create a more supportive and positive environment for its current and future employees.  

There was a couple and couple of their dogs that would come in to do their banking. Majority of the time they weren't so pleasant. Two hours into closing they came in, there was a line and there was a female who fears dogs. She kindly moved to the side and the male of that couple became hostile. He accused her for discriminating them and their dogs. Because both branch manager and assistant branch manager wasn't available to dispute the conflict I stepped in to defuse the situation. I've learned that being the next in charge takes a lot of courage to stand up to defuse the situation. But I managed to reach the couple by separating them and placing them into a separate room to resolve the issue. The enjoyable part of that day was that the people who were in there doing their banking was very supportive and waited to make sure that the area was in good hands and that the staff and I was safe. Understanding both worker and customer and their point of views really took me to a level of adapting to your surroundings and getting to know your customers and whom ever you come into contact with. Addressing the situation, defusing the situation, solving the situation, leaving with satisfaction is my philosophy. Both branch manager and assistant manager trained us well in knowing your customer and knowing how to keep a functional environment.

1) Dozens of opportunities to build your skill set 
2) Open concept floorplan with many desk options/areas/rooms to take a break from assigned seat
3) Gym with all the essentials and locker rooms with shower curtains
4) Cheap parking or free bus pass with green benefit
5) Weekly pay
6) Various leadership development programs for all levels of employees
7) Flexible hours depending on department/coverage
8) Free unlimited iced/regular tea and coffee, and occasionally some treats with all the tools, creamers, etc
9) Ice cream (soft serve) on Fridays, orange juice Mondays, fully-stocked massive break room with large screen TVs 
10) Relaxation rooms, massage chair, clean, like-new facilities, small/medium/large meeting rooms, larger conference rooms for special events, large outdoor patio areas, game room, ping pong table, other games
11) Water dispensers, wet bars, large restrooms on every floor
12) Food truck with different menu options each day, close location to various eateries in China Town
13) Regular engagement surveys, quarterly talk-story sessions, always listening to feedback

The branch I was at was okay for the most part. It had a lot of turnovers while I was there, & apparently prior to me starting there. Myself & others believe it's the upper management. They had such high expectations of you, yet know nothing about what happens (to you, personally) on the teller line. They also played favoritism, so if you ever got on their bad side, you'd know. I never really talked to my managers, unless I needed an approval or during 1-on-1 coaching times. My branch manager wasn't very supportive in things such as going back to school, but my co-workers/leads were. I stayed because the pay & benefits were awesome, but also my co-workers were some of the most amazing people I've worked with. If you're good at your job & super friendly, you'll have regulars that come into the branch just to see you & that was always nice. There's always room for job advancement (teller to personal banker, personal banker to assistant branch manager... etc), so that was also a plus. Also, sick days & vacation hours are all in one PTO pool. 

-Zero recognition for anything, unless you sell home equity loans. Nevermind actually working with customers to solve problems and providing excellent customer service.
-Lowest company morale I've ever seen. When four of the seven tellers on the line are looking for alternate employment, that should say something.
-Management is pretty awful with scheduling. Said they'd be able to work around any schedule, but they slip into martyr mode when they actually have to do it. They want you to schedule your PTO for the entire YEAR before March, and tell you you're "cheating the system" when you take unscheduled time off (this includes sick time).

I will say that the people here are wonderful, driven, charismatic, caring individuals. But in the context of a working environment, values get twisted and it just doesn't work out. The job itself carries a LOT of responsibility, and is easy enough once you've learned the ropes, but management is terrible and repressive, at least at this branch.

American Savings Bank is the best place to work and deserves the award. 

ASB hired the most professional, experienced, qualified, and efficient branch manager and assistant branch manager that anyone could work for. They both possess a great deal of knowledge on our products and services. 

All team members surpasses all expectations and excellence in all areas of branch operations, retail and financial growth. We work together as a team but also support and praise each others' successes. Team members are very personable with our loyal customers as we are with each others' lives. Each team member are devoted to ASB; when they come in to work we are on "Show Time." Show Time is to place our work environment on display for our customers of our monthly promotions, contest blitz, company competitions, holiday spirits, and occasional dress-up for the season. We work hard together as a team and we celebrate our accomplishments as a team. ASB is a great place to work.

Top Job Titles	Average Salary
Teller 5 salaries reported	$19.50 per hour
Branch manager 5 salaries reported	$61,200 per year
Bank officer 3 salaries reported	$63,333 per year
Analyst 3 salaries reported	$65,667 per year
Senior universal banker 1 salary reported	$28.85 per hour

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