title processor

senior customer service representative

customer service representative

file clerk

administrative services

Amynta Group

What is the best part of working at the company?
The relaxed dress code is the best part about working at the company.

What is the most stressful part about working at the company?
The most stressful part about working at the company is trying not to make errors. You won't receive raises or any pay increases if you have errors. 

What is the work environment and culture like at the company?
Overworked and underpaid! No raises if you make any errors. It's a revolving door. 

What is a typical day like for you at the company?
It's alot of writing and trying to complete your case load. There are deadlines that need to be reached at specific times of the day. It gets hectic and more stressful than it should be. You are often treated as if you aren't human and shouldn't make mistakes. You will be disciplined if you make a certain amount of mistakes and then possibly terminated. Supervisors are pretty knowledgeable about the job, but are young minded, unprofessional, and immature. They don't know how to properly communicate/ talk to employees; And employees are not treated as if they matter.
 The company lacks a good system for sick leave, personal time off, and paid vacation time. They are kinda all lumped into one pot and it's hard to accumulate. They won't let you take leave if you don't have time saved up. You can't call out even if you have an emergency or you will get "points".
It's a negative and toxic environment that many of the employees thrive on and feed into. It's just not good for mental health!! People get hired, but they don't stay!

When I started working here I was excited to be able to rely on my automotive knowledge over a decade of experience.
The company was bought and sold many times and went through various transitions that saw them lose plenty of employees, and gain even worse ones.
The yearly merit increases are not worth anything, and are not even close to what competitors offer or even start at. 
Managers would play video games while on the clock and act like they’re too busy to help out, when they are actually just milking the clock and doing things they deem are more important.
Claims adjusters have a lot on their plate, and they never get clear answers or processes to follow that always seem to shift on the fly, and based on personal feelings rather than actually being a process.
Some people would not login to their phone, take escalated calls, or any calls for that matter, no team work and no feeling of being lead in the correct direction.
While there are not that many bad eggs, it only takes a few to ruin the whole batch, that is the case with this company. 
Having the wrong people in the wrong positions makes it very difficult to have a positive outlook on the daily tasks required 5 days a week. 
Like the saying goes: “promote the wrong people, and LOSE your best people.”

This company is very much about upper management and very little on employees. They have hired new executives and fly them every two weeks to different locations providing them per diem, rental, lodging and meals but give baseline employees very little compensation. They expect a lot of baseline employees and adding to their plates without compensation, recognition or flexibility. The workplace culture is like family in some departments and enemies in others. Management will ask for your opinions and ideas and then tell you no, that won’t work. IT can not do that. Most of their equipment including software programs do not work majority of the time. The CEO has made it known they are the lowest paid call center on a Townhall meeting. Management is quick to address wrong doings but never give compliments. Amynta allowed 4 years of working remote then brought everyone onsite no matter their living situations. If you do not comply they will let you go no matter the reason. Do not dare pushback on any ideas or concerns, that is grounds for termination. Amynta and its management is stuck in their ways and do not like change. Everything is old school as far as faxes and emails. There is no room for growth for the company let alone an employee. There is no support from management, IT or executive leaders. 

The management shows so much favoritism to certain people.    Everyone sees it and feels it but is afraid to say anything.  The floor manager is defiantly a big reason there is such a big turnover.  She has no management skills whatsoever, sits at her desk, and barks out orders!  Certain people are allowed to do whatever they want, come and go as they please.   There is no one to talk to about this as the head manager and the floor manager are all very close friends and all talk behind your back. Everyone is afraid to go to the main manager as we are afraid of losing our jobs! There is no advancement at all in this office setting, they expect certain people to do all the work and let others slide.   The hardest part of the job is when you are handed the paperwork and no one explains to you how to do it, they just expect you to know it!  A very toxic place to work. Everyone should be treated the same no matter what position you hold. One good thing is the benefits are great, they do offer great time off too!

Out of all the jobs i ever had if say this place was probable the worst for such easy work. The works isnt hard at all but they act like they are most focused on you being late which they will fire you for being late even though they tell you your shift is at a certain time but make u clock in on a computer that  takes 10 mins to boot up so you’ll be late alot because you can literally be trying to clock in and your computer is moving slow… breaks only 30 minutes you dont even have time to breathe before its over… press down about being on time but wants u to use your pto when there is no work left to do… id say that over all its just unorganized, pay is low but you’re literally glued to your desk with loads of work and the manager is always in emails talking about the work load in the que and how we need to push to finish it. You will be drained after a week with amnyta for sure. Dont waste your precious time.

Pay & benefits
When I was there there were no sick days you just had PTO days. Health insurance was pretty decent and you did get up to $40 to $55 dollars off if you reached a certain  level on vitality.

Job security and advancement
It really depends on your department I was a back up to 2 other peoples job duties when they were out. With that experience I was able to get promoted. Not everyone there was fair like my supervisor was.

Management
They can do better especially with the point system. You can get easily penalize for lateness especially if you used public  transportation and taking the light rail out there is horrible at times especially during the winter months.

Overall
Amynta Group AKA PDP Group was a pretty okay job for it to be my first full time job. While management and policies needed some work the people I work with was cool. Christmas parties used to be fun to go to before they took it away as well as the gift cards to Walmart.

What is the best part of working at the company?
The work environment lacked a cohesive culture and effective teamwork. Management frequently communicated in a threatening or raised-voice manner, which created a hostile atmosphere. I believe the company would benefit from leadership training and stronger emphasis on respect and collaboration.

What is the most stressful part about working at the company?
Day-to-day work was highly stressful. Interacting with my manager often felt like walking on eggshells, and there was very little team support to rely on. Initially, I thought I was the only one feeling this way, but it became clear that many others shared the same concerns. The environment would greatly benefit from stronger leadership communication and improved team culture

My immediate supervisor and coworkers enjoyed each other as much as we could, working remote.
We cultivated an atmosphere of fun professionalism, laughing, joking, and sharing memes in our chat group, whilst ensuring all questions were answered and customers were helped.
There were no set guidelines between departments. Rules CSAs have to follow for who to speak with were different for the Adjuster department. We were given requirements by one manager, then another would tell us they were incorrect.

What is the best part of working at the company?
I was working from home (Remote)

What is the most stressful part about working at the company?
The communication. They give you assignments to work on without proper training.  

What is the work environment and culture like at the company?
Not very supportive of each other. They don't focus on employees that work hard to meet the expectations. 

What is a typical day like for you at the company?
Just like any other day.  Not much to expect. Never look forward to dealing with unprofessional people. All you can do is do your daily work and leave.  There was no time to deal with them.

You are expected to do much more work than you sign up for. This is a very pressure based environment. The supervisors and leads do not know what they’re doing and will easily shift blame onto their employees if something is done incorrectly. The training is a joke. The work is constant and you are expected to have 100% performance everyday. It’s a very clique-y place and do not expect to advance unless you are liked by your sup, but do expect to get fired if you question things too many times. This company has unrealistic expectations of their employees. The departments that work in tandem with each other don’t communicate. It’s a mess. 

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