merchandiser

account manager

order picker

intern

quality specialist

Andrews Distributing

The biggest issues are Structure, Communication, and Compensation. In the role of merchandiser, we often take on responsibilities that feel closer to account management handling store concerns, correcting order issues, coordinating display expectations, and helping bridge communication gaps.

When roles begin to blur without clear accountability, frustration can build.
Compensation is NOT great at all. Starting pay is around $15–$16 an hour with VERY limited opportunity for RAISES. To add In today’s economy, with inflation affecting rent, groceries, gas, and insurance, that wage does not stretch the way it did even a few years ago. The cost of living has increased significantly, but pay has not adjusted at the same rate. Because of this, the position can feel financially tight even while performing physically demanding and increasingly complex work.

Employees are expected to consistently perform physically demanding work at a high level of speed, accuracy, and responsibility, yet the pay remains at or near entry-level with little to no real opportunity for meaningful raises or advancement.

The lack of wage growth and advancement opportunities creates a predictable outcome: high turnover and low retention. Experienced employees eventually leave because there is no long term financial incentive to stay, forcing constant replacement and retraining, “Training” is minimal beyond generic PowerPoint-style presentations that highlight company performance, while employee effort and contributions feel largely overlooked and under appreciated. As there is little to no meaningful financial and basic recognition or reward for consistent hard work and strong performance. 

On top of that,  there are an increasing number of unnecessary or overly strict rules that do not improve productivity or safety, but instead add frustration and make the job more rigid than it needs to be.

Furthermore  employees are often expected to take on responsibilities outside of their role and cover additional workloads WITHOUT  any corresponding increase in pay. Doing someone else’s job while receiving the SAME compensation is a common EXPECTATION!  which further contributes to frustration and burnout. If expectations continue to increase, compensation must follow otherwise the job will continue to function as a TEMPORARY STOP rather than a CAREER.

Another concern is communication and teamwork. When expectations are not clearly set between merchandisers and account managers, or when information is not passed down effectively, merchandisers are often the ones facing the immediate consequences at the store level. That gap can create tension between teams that should be working together. Stronger communication and clearer accountability would reduce unnecessary stress and improve overall performance.

This is not meant as an attack on leadership, but rather an argument for better alignment. 

When employees feel properly compensated, supported, and valued, performance tends to improve naturally. Addressing these areas could help create a more sustainable environment for both employees and the company.

Thank you for your attention on this matter!

Andrews was alright. Their culture is all about teamwork, looking presentable & professional, no matter the position. They want you to wear their uniforms only & either keep your beard sharp & short, or shave it. Worked in the warehouse for a few weeks and it was a solid team, but the layout was not what I expected. First the pay, you get evaluated every 30 days & your pay is adjusted by your performance when it comes to picking orders ($15-21/hr). There’s also 2 different shifts. 1st shift comes in 8am-5pm & the 2nd shift comes in 10am- finish. Also, 2nd shift gets more grunt work than first. First shift comes in & just picks orders, followed by either repackaging damages sorting pallets using ride on pallet jacks, and loading trailers using forklifts. They also have more people to distribute work around so getting out right at 5 is not a challenge for them. The teams been there for years and has the system down to a T. 2nd shift on the other hand only had 4 people. They do pick for 2 hours less, but it’s then expected to sort pallets as well, load & unload ALL trailers (that means even if there’s a truck on its route & its 8 pm, you still have to wait till that truck gets back to the shop), take out trash bins, do returns, pick last minute “hot shot” orders, & also pick kegs & put them on a pallet. Now picking kegs was the most annoying because there was only 2 of us, one time it was just me. Anyways, we have to wait till someone that can use the forklift is available to bring down any other needed kegs from the racks. It helps tremendously when there’s 2 people in there, but when it’s just you, well you’re in for a real treat. They also don’t give OT during slow season, so during the week you may get out late, & then they’ll just cut you early on Thursday or Friday so you can hit 40 for the week. Basically, don’t make any plans cause you’re not guaranteed to get out at a set time, even though we tried, we only got out once before 7. It may be worth it if you ever work your pay up into the $19-$21 area, but for me it wasn’t. & it’s also not as easy as it sounds. When you’re at the $15/ hr range doing all the extra grunt and staying late with no guarantees of OT, yea no. Oh, & if you decide to quit, put your 2 weeks notice in. If you do anything less then 2 weeks, they’ll just let you go either right then & there or the next day, cause you’re a “liability”. 

Have been with Andrews for 4 and half years (part time and full time merchandising) and for a while I thought I was a respected team member who was valued at this company. The job is simple enough and the pay is ok, could be better. But as of Jan 16 I was given an ultimatum to either be forced to transfer to the Dallas area or to be laid off, this decision came out of no where and management couldn't effectively explain why it was happening. On top of this we were told that once we have been transferred we would be put on routes as close to us as possible with our current schedule, that was not the case for me. I live by the DFW airport so I was expecting to be put in the Irving or Coppell areas but NO I was put in the Mesquite area which is the furthest area away from me along with a schedule change. This job has been so good to me while I went to school to earn my bachelors degree and I took pride in my work, but now after this I just want out and find a new job. My grievances don't entirely fall on the management that ended up giving me the ultimatum but to the higher corporate person who made that decision. Everyone that was given that same ultimatum or one similar now has become disgruntled and less motivated. Side note about the impact to the Part timers, they were told to be moved to on call (basically not guaranteed their 16+ hours a weekend and can't be called in to fill shifts during the week) or to be laid off. This isn't a positive change or even a well thought out change for Andrews, and it now has many people looking else where for employment.

This place brings in over a billion dollars a year and somehow the merchandisers and Account managers (Salesmen) are severely underpaid! They want you to stay out for 8 hours when most days your finished within 4 or 5 and want to only pay you a low salary. Merchandisers make around 18/hr and Account managers just got a "raise" but they lowered the bonus amount so it's basically not a raise. Account managers make an avg salary of 45k base and like I said the bonuses have been lowered and aren't guaranteed. Oh and they make the bonuses very hard to reach so yea you're making close to $3200/ month w your driving allowance! They'll have pointless meetings and get in front of everyone and brag about how much money we've made them and won't even give us a bump up in pay! I'm talking about us selling millions of cases of beer on just one product and they won't even give you $50 bucks! You drive your own vechicle, pay for your own insurance, and drive all over the dfw area for a .24/mile and they watch you like a hawk! So don't listen to these other reviews about it being a good company. Those are the ones that are in with the "Andrews cult"! Come to one of these meetings and you'll see what I'm talking about.

The CEO only cares about his own pockets. Don't come here thinking you can make good money. Micromanaging at the highest level and you use your OWN vehicles and they do track your location with the company  iPad  you use to do your job with so they will randomly come visit you on the route to be nosey and get in the way. The workload doesn't reflect on your paycheck I promise you. Salesmen starting base salary is about 30-35k and the rest is strictly bonuses. If you absolutely bust your a** for a full year you'll make about $55k with bonuses. Not to mention the company loves changing the bonus structure if the company doesn't meet the desired goal. A $1k  incentive can easy turn around at the end of the quarter and be only $200 instead AND that's with you executing the amount of cases they promised to pay you if you sold X amount of cases on your route. How the quarter ends as a company determines your checks. Doesn't matter how well YOU do on your route if other sales guys aren't holding their part down on theirs. All the extra work you do essentially helps other salesmen that couldn't hit their numbers.

What is the best part of working at the company?
Money pay was high a lot of bonuses

What is the most stressful part about working at the company?
They only pick on certain people they don’t actually care about the wellbeing of any of the employees if you ask any question they treat you like your dumb they make you feel like your not smart enough for the job so your trailed behind if you ever admit that you need help understanding how they do things 

What is the work environment and culture like at the company?
They try to make you feel included while also telling you you’re not good enough to make you work harder never had a company say I missed one product in. Merchandising and fire me. In merchandising your going to miss some products here and there it’s life but only certain employees get that privilege 

What is a typical day like for you at the company?
Stressing trying not to get fired for missing one item in stocking the shelf  while my partner skipped entire pallets because he was the (lead) lol

What is the best part of working at the company?
The free beer they give you. And the pay a lot of your ins.

What is the most stressful part about working at the company?
They are constantly watching you. and if you drive one of the company vehicles, your target..

What is the work environment and culture like at the company?
He used to be fun to work there, but now that they control the volume of beer in North Texas it’s not. they also controlled the price of beer..

What is a typical day like for you at the company?
If you’re on grocery, it is not very much fun to go to Walmart grocery stores deal with their managers. They want to give you a rag and tell you to clean all their stuff which is not your job . used to love the way the receiving manager would tell you to put all the beer up. There was no room for.

I was a driver for almost a year. The helpers are lazy and only want to help with every other stop, they leave you (the driver) at the last stop and clock out early to go home before the work is finished. The warehouse workers cause problems by the loading pallets incorrectly labeled and in the wrong order. Some days you'll go out with over 2800 cases and they want you dont in 12 hours. Numerous problems within the company, many of which can be solved fairly easily, but upper management doesn't care and won't fix anything to make the lives easier of the ones doing the real work. Supervisors SAY they're fixing issues, but they're not. None o the helpers get punished or written up for showing up late and leaving early. Just overall, a TERRIBLE place to work. I would rather flip burgers...

I was on contract with the company to help complete a project that lasted about 2 months. While I was there, I really enjoyed the relaxed atmosphere, friendly co-workers and general vibe of the place. I truly felt that my manager cared about me, which was awesome as again I was just temporary help. I enjoyed coming to work every day! It was a bit weird to be in such a male-dominant space... I saw very few if any women from the office every day, and coming from very heavy female work groups (teaching, creative teams, etc) it took some getting used to but I never felt that I was treated any differently as the only woman on my team. The print shop has a monthly barbecue! Really, I loved working here and would be happy to return if the opportunity came my way.

Pros
Always have help when needed
Worked merchandiser, management were great. 
Don’t have to order your truck.
Your manager will take you out to eat sometimes.

Cons 
They cut your hours. They say it’s full time job but this is 35 or less. 
Management tells you to go home early
“Route leads” have the biggest egos. (Thinking their managers)
If your a full time employee you get paid less then part timers who work weekends.
Part timers who work your route on the weekend are not that great. Very lazy of course you will have a few good ones in the pot. Most are lazy because they go to college or have a main job.
The sales person who orders trucks for you will order for “HIS BONUS” so you’re left dealing with a lot of beer. 

Top Job Titles	Average Salary
Merchandiser 3 salaries reported	$18.33 per hour
Account manager 3 salaries reported	$39,667 per year
Order picker 4 salaries reported	$20.41 per hour
Intern 4 salaries reported	$20.00 per hour
Quality specialist 3 salaries reported	$17.67 per hour

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