sales advisor

Andrews-Federal-Credit-Union

Andrews Federal is the first company I've worked for that values input from all levels of the organization. If a part-time teller has a suggestion for improvement, it is well received and encouraged. It is also the most engaged and self-aware company I have experience with; upper management typically knows of the issues being faced by different levels in the organization and actively works to find solutions. The overseas team in particular has the most supportive, hard working, and passionate team. They really try to go above and beyond for the organizations and for their own teams.

One of the biggest struggles is the work-life balance experienced by many members of the organization. While it is something that is kept top of mind for most managers for themselves and their teams, it is nearly impossible to achieve if all demands are to be met. It has been quite a stressful place to work due to this and short staffing, but that is something being experienced throughout the job market.

I love how Andrews is always looking for ways to improve the experience for both members and employees. While there are sometimes growing pains, the company is headed in the right direction and has a lot of caring staff to help along with way. Andrews promotes advancement and is the first place I've seen that will create or adjust different roles that meet the strengths of an indvidual as well as the needs of the organization. 

Despite the stress being experienced now, I'm confident the changes that have occured and continue to happen will help with this area in the future as well as adaquete staffing. This is definitely a company I see myself staying with for the long haul due to the exceptional coaching I've received, engaged leadership, rewarding responsibilities and opportunities for advancement, and employee benefits.

Unfortunately this position was purely a waste of my time. In coming into this company I expected to have a fair and equitable experience but quickly realized that they just wanted a new face to “change things” in which that was not part of my job. In turn, I ended up being hired as a part time employee working full time hours with no additional benefits. When I started with this company it became an issue that I had personal obligations that needed to be met which is why I only needed a part time position. It was difficult and frustrating working with the management team to work less than full time because it didn’t fit their schedule. This company did not provide the best support to their employees through their Human Resources division either. There were many cases where I needed to get in contact with the HR team, leaning numerous voicemails with no return calls. The only time I was able to speak with HR was during my exit interview on my last day. 
Despite all of the negative attributes that I had experienced I did connect well with my direct team. It was just an overall issue with the management team not being willing to work with their subordinates and not having an openness to understand the team issues.

This organization suffers from poor integrity in senior management and the trickle down effects are very apparent.  If you are looking for a relaxed, team friendly environment where employees and management support each other complete a task or goal than this is not the place for you.  You will shine and advance here if you are willing to bend your values, use others for self gain/advancement, and don't mind a lack of accountability among peers.  HR drops anyone like a hot potato if they try and disrupt the corporate culture. I found the enviroment very toxic, employees were unsatisfied and  complained often but were afraid to talk about it with management.  I tried to speak with HR about unfair management practices and within 48 hours was dismissed for gross misconduct and denied unemployment (but always scored outstanding on employee evaluations.) The pay is higher then other CUs in the area but it comes at a cost.  It would be a great place for some who enjoy the shallow competition of the corporate world, that's just not my style.

There is no work life balance. Work day starts at 8:30a-6pm or later, plus Saturdays. The training is not long enough for all that is required to know. Once otj, there is no assistance from management. You would think that management would want all staff to be trained properly to do the job correctly. No! Instead staff was told they get one "freebie" then they were on their own. It is universal through the organization that no one really knows what they are doing in their job and passes the buck. Would constantly get complaints from customers that the level of incompetence and rudeness from staff in branch was next level. No one cared from the top down. The only concern was signing up as many customers as possible - quantity, not quality. As employees, we were even strong armed to join as members.  

I worked in the data center of the credit union. My duties consisted of but not limited too the daily actives that kept the credit union going as back office staff. Monitored computer related equipment such as, consoles, tape drives, printers, scanners, faxes ect.... I learned to do a number of help desk related responsibilities; which included resetting passwords, downloading new software and helping other employees understand new software.
The hardest part of the job was our "end of year" process that we had to perform at the end of every year. Consisted of long hours(sometimes over night hours).
The best part of the job was my co-workers. And I loved learning new things.

There is poor communication from senior management. C-Level provides no leadership, no goals and very little insight on the direction of the organization. If you are new to the organization, your employment will be a revolving door. Middle management and staff are a great group of hard working people. Senior management doesn't value the quality and work ethic they bring to the organization. If you are looking for a company with sound business practices, collaboration among all levels of staff and an environment of helping others succeed, you should look elsewhere.

Co workers are very friendly & inclusive. Holiday decoration competitions, community service, and fun employee appreciation events are put together by marketing. 

Systems, procedure, and policies are outdated regarding internal (between employees/ departments), technology, and member interaction. This causes a lot of confusion and more work.

 Depending on the department you will encounter no opportunities for advancement. Yearly bonus and pay incentives are ridiculously low. The only thing that makes up for the low pay is the relaxed family-like environment. The work life balance is amazing here.

The training is very lack luster! Be very prepared to be thrown into your role with little to no training. 

Self-infatuated senior management with no checks on their decisions or behavior destroy what could be an excellent financial institution.

Senior management demand unwavering fealty but anything that goes wrong results in responsibility being pushed as far away as possible.  

Make a few loan account errors and have a loan officer position?  Fired. 

Waste hundreds of thousands of dollars on unwise purchases/contracts and have a 'C' in your job title?  No admonishment or consequences.

Rinse, repeat.

Until they are all replaced this is not a viable employer unless you need a teller/MSR position and are passing through.

While branch coworkers and *some* members were great to work with, the back offices and upper management made the job difficult to do consistently. There is a lot of changing information to learn and between miscommunication or outright rudeness from other non-retail departments and branch equipment constantly breaking down, there was no sense of direction or plan from the top down, outside of meeting antiquated sales metrics that did not help people, such as commercial banks would.

Andrews is a mess.  Offices are continually understaffed, large changes are put into place without any advance notice for employees or customers, multiple departments have been outsourced poorly, and there are years-long systemic issues in almost every area.  There are lots of fantastic people here, especially at director-level and under, but the upper management is so poor and out-of-touch that it doesn't matter.  Working at Andrews is constantly stressful and draining.

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