support coordinator

senior auditor

mental health therapist

correctional officer

addiction counselor

Anne Arundel County, MD

Highschool/ its a joke. Full of drama, stress, and pressure. It's not always easy to find a sense of belonging and acceptance in such an environment. It can be difficult to stay motivated and focused on the future.The non-profit was by far the best organization I have ever worked for, but its management was the worst I have ever encountered. A very clicky working environment reminds me of high school, and everyone seems more concerned with taking lunch than actually providing services to the community. During my time working for this non-profit, I saw a significant amount of turnover. Three people, including myself, resigned. ACDS has two case managers who are dedicated to their jobs and do their best to assist each client who walks in or contacts ACDS. Everyone else within the eviction prevention program, however, is terrible. There is no need to apply for the eviction prevention program as these individuals are more concerned with maintaining their employment than actually helping the community. ACS should invest in better training and support for its staff so that they are better able to meet the needs of their clients. A more inclusive environment can also be created by adopting more diverse hiring practices. Lastly, it is possible to motivate and retain good employees by providing them with better benefits and pay.

i started in waste management, in customer service. When I applied, it was for an office support specialist, not the complaint dept. but somehow I ended up in customer service. It was awful. Having to take phone calls all day long, with nothing but people mad because their trash wasnt picked up, so they take it out on you. Then, since your a county worker, in the publics eyes were a waste of their tax dollars, so you really get an ear full. You literally take phone calls back to back from the time you get there till the time you leave. Management plays favorites, So hopefully you are a favorite, or else they will try to let you go if your new. Office politics are real, so I hope you know how to maneuver that. I didnt and was put through the ringer. However, once I finally made it through an extended probationary period, an office support specialist position came open within the same dept. and i got the job and it was such a relief. I actually liked going to work. It really depends on who the supervisor is for the dept. 

Working here has been extremely eye opening as to the problems of a toxic work environment and generally disgruntled coworkers. We’re extremely understaffed, underpaid, and dealing with having to cover multiple positions and jobs at the same time. Everyone (including myself) is just getting burnt out, and I haven’t enjoyed a majority of my time working for the sheriffs office or the county for that matter, you’re just a number for the most part. There’s almost zero career advancement available, almost no take home vehicles, and most of the work is done extremely underwhelming and lacking a general mission. I regret coming to work here, and can’t wait to find a better agency and county to work for in the future. 

Like a lot of jobs, you get out of it what you put in.  I have been able to create a pivotal role for myself that impacts multiple departments and has brought about a higher level of interdepartmental coordination.  There are employees in every organization who skate by doing the bare minimum to get their paychecks; however, the majority of my coworkers are doing the best they can to serve the residents of Anne Arundel County.  I have met some many intelligent and devoted people in my position and can honestly say that I love my job.

Though your job will be focused in one particular area usually, there are many trainings and certifications offered to gain more experience. Serving the public means you want to be able to schedule your time well so you can arrive at all meetings you have scheduled to assist them properly. Depending on who your supervisor is, it can be an amazing workplace or one driven by a supervisor with only a goal oriented mindset. My supervisor was the best one I've had in my life. She really made the job what it was, as well as the people on your level you get to work with.

What is the best part of working at the company?
The benefits offered are outstanding. 

What is the most stressful part about working at the company?
The unnecessary amount of rules to follow, it really hinders your ability to do your job efficiently.  There were so many steps to do simple tasks. There is no room for creativity or ingenuity.  Some people who are supervisors should have never been promoted to the position.  

What is the work environment and culture like at the company?
Toxic in my area. Belittling,  demoralizing, and stressful. 

What is a typical day like for you at the company?
Meetings about meetings. Micromanaged.

As a former Child Care Program Specialist I went into this job believing that my focus would be administrative since I have a Masters. Unfortunately due to the pandemic and the staffing shortage crisis in child care, I spent an enormous amount of time “subbing” for staff who didn’t come to work or who quit. I was exhausted from filling in for others while still being expected to complete my own work duties. My mental health began to suffer. I left to find a career that gives me work/life balance and I’ve never been happier. This position also requires you to be “on call” from 6:30 a.m. to 6:30 p.m. every day. Hard work for little pay.

Teaching in AACPS is for some people, but it was not for me. You are given the curriculum and expected to teach exactly that. At least in my experience, there was no room to add any personal creativity to the lessons. During observations you can literally find lessons online, use those lessons, and get a good review. In my opinion, that is more acting than teaching and I wanted to teach.

What is the best part of working at the company?
Working with community members inclusively to help everyone 

What is the most stressful part about working at the company?
Low hourly pay and no benefits

What is the work environment and culture like at the company?
Friendly, supportive, and engaged

What is a typical day like for you at the company?
Long and tiring days but inspirational opportunities to help many people be better in wellness, achievement, and learning

Management was inclusive..all employees provided their input with creative ideas and they were given the independence to make them happen to best serve the citizens.  A typical day was of my own making as far as projects were concerned to get the job done, as they could be handled while doing required tasks such as answering the phone, assisting citizens, scheduling, communicating with my superiors and co-workers, producing required correspondence, and handling daily mail.

Top Job Titles	Average Salary
Support coordinator 2 salaries reported	$22.25 per hour
Senior auditor 2 salaries reported	$86,273 per year
Mental health therapist 1 salary reported	$33.10 per hour
Correctional officer 2 salaries reported	$58,800 per year
Addiction counselor 2 salaries reported	$48,000 per year

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